Purchase online was pretty simple (although the website is from another decade). 40 hours later the washer was delivered, installed, and working - with the old one already taken away. Delivery, unb... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Sales rep Ali was informative and helpful in making my decision. The follow up to communicate delivery date and time with options to alter if need be was appreciated. And delivery personnel were caref... Toon meer
Bedrijf heeft geantwoord
We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and... Toon meer
Bedrijf heeft geantwoord
I was surprised that the dishwasher was not unboxed and the stuff taken away, especially as we purchased a refrigerator and stove from you recently. The delivery guy showed me where it said they take... Toon meer
Bedrijfsgegevens
Over Canadian Appliance Source - Kitchener
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canada
- 5192796844
4,7
Uitstekend
2K reviews
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Everything was great from start to…
Everything was great from start to finish. Absolutely no complaints.
23 juli 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Roxanne,
Thank you for your wonderful feedback! We are so pleased to hear that your experience with us was great from start to finish. We truly appreciate your business and look forward to serving you again.
CAS
Great sales and delivery service!
We appreciate Sree’s professional approach and knowledge in presenting us the options we had in order to meet our needs, expectations and possibilities. Also, we liked the good communication system they have, in terms of all information we needed to know, precisely and timely conveyed, including a reasonable delivery time range. The delivery team did a great job, well coordinated in their tasks, careful with the delivered packages, respectful, professional, and nice. We are happy with our choice of Canadian Appliance Source for our purchase. The only thing we would have liked to have, along with the range safety and maintenance manual, is a manual with how to make good use of all features the range has (many of them quite new to us). Thank you! Monica and George
23 juli 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi George,
Thank you, Monica and George, for your thoughtful review! We're so pleased to hear that Sree's knowledge and professionalism, along with our communication and delivery teams, made your experience positive. We also appreciate your helpful feedback regarding the range features manual. Thank you for choosing CAS—we truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we'd be honoured if you recommended us to them!
CAS
A great experience
Chrystal was extremely knowledgeable about the available refrigerator options that would best meet our needs, and she did this in a friendly, professional manner without being pushy. The delivery was well managed with good communications about the expected arrival time. A great experience all around.
22 juli 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Ian,
Thank you for your wonderful review! We're thrilled to hear Chrystal provided knowledgeable, friendly, and pressure-free service while helping you find the right refrigerator. We're also glad your delivery was well coordinated and communicated. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Kitchener
Hi Estelle,
We're delighted to hear you found our pricing fair, the product you wanted readily available, and our delivery quick. Thank you for your wonderful feedback!
CAS
Everything was great!
11 juli 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Alka,
Thank you for your kind review! We're happy to hear everything went great with your CAS experience. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Service was perfect
Service was perfect. Moosa service guy was awesome. My wirpool washing machine and dryer are perfect.
15 juli 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Sandra,
Thank you for choosing CAS and for sharing your experience! We're thrilled to hear Moosa provided excellent service and that you're enjoying your Whirlpool washer and dryer. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Great products
Great products, great prices! So easy to order online and with fast delivery. Will use CAS for all our appliance needs.
3 juli 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Kelly,
Thank you for your great review and for choosing CAS! We're delighted to hear you enjoyed our products, pricing, and convenient online ordering experience. We truly appreciate your continued support, look forward to serving you for all your future appliance needs, and hope you'll recommend CAS to your family and friends.
CAS
I was surprised that the dishwasher was…
I was surprised that the dishwasher was not unboxed and the stuff taken away, especially as we purchased a refrigerator and stove from you recently. The delivery guy showed me where it said they take packaging from " large appliances only". How is a dishwasher not a large appliance?
Ali was very helpful and responsive.
9 juli 2026
Good service .but other co give unused…
Good service .but other co give unused warranty money back as a credit.
9 juli 2026
gentleman that sold us the fridge was…
gentleman that sold us the fridge was super thorough and friendly
30 juni 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Ratko
Thank you for choosing us for your purchase. We look forward to working with you again down the road!
Cheers,
CAS
Price of the appliance was affordable
Price of the appliance was affordable. Sales person helped us get what we want and delivery was fantastic and easy.
7 juli 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Linda
Thank you so much for trusting us with your business. We look forward to seeing you back at the store for any future needs!
All the best,
CAS
Antwoord van Canadian Appliance Source - Kitchener
Hello
We are happy that the purchasing process was incredibly simple and that our punctual arrival and monitoring tools kept things convenient for you.
We look forward to welcoming you back down the road!
Cordially,
CAS
Antwoord van Canadian Appliance Source - Kitchener
Hello Vicki
We are happy that our team could keep your transaction completely straightforward and smooth.
We look forward to working with you again soon!
With thanks,
CAS
Antwoord van Canadian Appliance Source - Kitchener
Hello Herold
We are happy to hear that our communication, pricing, and team interaction hit the mark on all fronts.
We look forward to working with you again in the future!
Cheers,
CAS
Great In-Store Customer Service!
In addition to finding a model of stove that checked all our boxes at a reasonable price, we were very impressed with the helpful and no-pressure customer service provided by Ruby Singodia. Highly recommended on both counts!
24 juni 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Mike & Kathy
We are so pleased that Ruby provided such a helpful, pressure-free experience and helped you find the perfect stove for your budget.
We look forward to seeing you at the store again soon!
Warm regards,
CAS
I was asked what I needed and the…
I was asked what I needed and the salesperson quickly guided me to the options available.
28 juni 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Judy,
Thank you for your kind review and for choosing CAS! We're glad to hear our salesperson quickly guided you through the available options and helped you find what you needed. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Easy to work with
Easy to work with, gave recommendations on dryers, easy to pay and set up delivery, an added bonus install and removal of old appliance was free...highly recommend.
26 juni 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Mike,
Thank you for your kind review and for choosing CAS! We're glad to hear the process was easy and that our team could help with recommendations, delivery, and installation. We truly appreciate your recommendation and your business. We look forward to serving you again—please keep CAS in mind for your future appliance needs and feel free to share us with your family and friends!
CAS
Great range of products to chose from
always have a wide selection of products.
their delivery teams are awesome.
19 juni 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Steve,
Thank you for your kind review and for choosing CAS! We're glad to hear you appreciate our wide selection and that our delivery team made a great impression. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Refrigerator purchase
Very good sales person experience, excellent service. Same for timely delivery.
25 juni 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Ted,
Thank you for your kind review and for choosing CAS! We're glad to hear you had an excellent experience with our sales team and timely delivery service. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Joanne is very informative and always…
Joanne is very informative and always so pleasant. Thanks again for your knowledge and expertise!
14 juni 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Chuck
We always enjoy having you work with us. Joanne's dedication is wonderful to see, and we look forward to welcoming you back to the store whenever you need us next.
With appreciation,
CAS
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