Purchase online was pretty simple (although the website is from another decade). 40 hours later the washer was delivered, installed, and working - with the old one already taken away. Delivery, unb... Toon meer
Bedrijf heeft geantwoord
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I purchased an online order with Mohammed Moosa from the Kitchener location ..he was very helpful with my purchase and delivery was quick with friendly drivers who installed and took away my old appl... Toon meer
We purchased an LG counter depth fridge. Great customer service from Joanne, she was quick to answer our questions. Delivery was very smooth, technicians removed our old fridge, and installed the new... Toon meer
Bedrijf heeft geantwoord
I am well pleased with my Bosch dishwasher. Delivery persons were also very good. When our white dishwasher was unpacked the kickpanel arrived in black. We contacted CAS immediately. Although all... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Kitchener
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canada
- 5192796844
4,7
Uitstekend
2K reviews
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The delivery service was awesome
The delivery service was awesome. We had to remove some trim from a door to get the appliances in but they were patient and worked as they needed to allow me time to accommodate them with the space they needed and cleaned up everything. There was nothing different from when they arrived to when they left except great new appliances in place; and some trim removed from the door way which is no big deal to me.
15 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Rob,
Thank you for sharing your experience! We truly appreciate your choosing Canadian Appliance Source.
We’re thrilled to hear that our delivery team was patient, professional, and thorough, ensuring your new appliances were installed perfectly while accommodating your space. It’s great to know everything was left clean and organized.
We look forward to assisting you again in the future. If any of your family or friends are in need of appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your support—we can’t wait to serve you again!
CAS
Ordered a new upright freezer after our…
Ordered a new upright freezer after our old one died. Shopping online was easy, the delivery guys were amazing! They had to do a lot of wiggle room to get that beast into my basement. Would highly recommend.
15 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi,
Thank you for your wonderful review! We’re thrilled to hear that your online shopping experience was easy and that our delivery team handled the “wiggle room” challenge with your new freezer so smoothly.
We truly appreciate your business and are glad we could make the process hassle-free. CAS looks forward to serving you again in the future—please feel free to recommend us to your family and friends!
CAS
Joanne Mailloux
The salesperson we dealt with, Joanne Mailloux at the Kitchener location was knowledgeable and helpful. We purchased four appliances for a new renovation and Joanne made the process pleasant and seamless. The contractor was kept up to date on delivery times and dates. Delivery was professional and quick. All in all a great experience. We wouldn't hesitate to recommend CAS to anyone.
22 januari 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Brian,
We’re thrilled that Joanne and our team could make your renovation appliance purchase smooth and stress-free. It’s wonderful to hear that everything, from keeping your contractor informed to delivery, went so well. We look forward to assisting you again in the future!
Warm regards,
CAS
Great experience
Great customer service from Sreejith, competitive pricing and quick delivery.
12 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello James,
We’re so glad to hear you had a smooth experience and that everything arrived promptly. Sreejith will be happy to know his efforts made a difference. We truly appreciate your business and look forward to working with you again soon.
Warm regards,
CAS
Excellent customer service
Excellent customer service. Pick up was as explained. Store personnel were friendly and welcoming. Salesperson quickly responded to my inquiries and was friendly and professional.
18 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Debbie,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re delighted to hear that our store personnel were friendly and welcoming, and that our salesperson responded quickly and professionally to your inquiries.
It’s great to know the pick-up process went exactly as explained. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Time, Politeness, Knowledge, English
Thank you for your time and the timing of the delivery.
16 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Lori,
We're happy to hear that you were pleased with our prompt delivery and our service. Thank you for your positive feedback and your time!
CAS
Antwoord van Canadian Appliance Source - Kitchener
Hi Elena,
We appreciate your positive feedback regarding our prices and delivery speed. We're so glad you had a great experience with us!
CAS
Great consumer experience
Our salesman, Harmeet, was very knowledgeable and helpful and did not make us feel pressured in any way. The price of our dishwasher was better than elsewhere, including the price of the warranty. It was in stock, so we did not need to wait for weeks to receive it. The communication for delivery was good and they were on time and efficient. We are very satisfied with our overall experience. We purchased our washer and dryer here last year and had the same kind of experience. We highly recommend CAS to our family & friends
15 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Tammy,
Thank you so much for your detailed feedback and for choosing CAS—we truly appreciate your continued business! We’re thrilled to hear that Harmeet provided knowledgeable, helpful, and pressure-free service, and that you found our dishwasher pricing, including the warranty, to be the best option.
It’s wonderful to know that delivery was timely and efficient, and that your overall experience was consistent with your previous purchase of a washer and dryer. Your recommendation to family and friends means a great deal to us!
We look forward to serving you again in the future and continuing to provide the excellent service you’ve come to expect from CAS.
CAS
Good customer service by Harmeet singh
16 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Gary,
We appreciate you taking the time to share your positive experience with us. We are so glad to hear about the good service you received.
CAS
Great Service
Quick, easy, great salesperson
Have bought 3 things so far and each transaction has been great.
Delivery is professional and quick!
Have recommended!
7 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Susan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that each of your purchases has been quick, easy, and enjoyable, and that our salesperson made the process smooth. It’s also great to know our delivery team has been professional and prompt.
We truly appreciate your continued business with CAS and look forward to assisting you again in the future. Thank you for recommending us to others—we’d be happy to help your family and friends as well!
CAS
JOANNE MAILLOUX WAS VERY HELPFUL
JOANNE MAILLOUX WAS VERY HELPFUL. VERY PATIENT AND GAVE US GREAT ADVICE.
14 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Errol,
Thank you for your kind feedback! We’re delighted to hear that Joanne Mailloux was patient, helpful, and provided great advice to guide you through your purchase.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
We had an exceptionally positive…The Canadian Appliance Source is a Hidden Gem
We had an exceptionally positive experience dealing with Canadian Appliance Source. We found the appliances we wanted on Thursday, visited the store to finalize the deal on Friday, and had the washer and dryer delivered and installed on Saturday.
The salesperson was great and the delivery people professional and polite.
13 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Emmy,
We’re delighted everything came together so smoothly and that you were able to get your new washer and dryer installed in just a few days. It’s wonderful to hear our team made the experience enjoyable. We look forward to seeing you again soon!
Kind regards,
CAS
Great service and price
The washer and dryer were a really good deal, the delivery happened within a couple of days from the purchase date, and the delivery and install were quick and easy.
3 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Jackson,
We’re so glad everything went smoothly from purchase to installation and that you’re happy with your new washer and dryer. We look forward to helping you with any future needs!
Best wishes,
CAS
Joanne Mailloux at CAS has provided…
Joanne Mailloux at CAS has provided exceptional customer service and advice in selecting a washing machine. We were impressed with Joanne when we purchased a refrigerator a few years ago which is why we continue to contact her.
12 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Jeff,
We’re thrilled that Joanne was able to provide such thoughtful guidance once again and that her support continues to make your appliance choices simple and stress-free. It’s always rewarding for us to see returning customers who trust our team over the years.
We look forward to helping you with any future needs, whether it’s another appliance or advice to make your home even more comfortable.
Best regards,
CAS
Antwoord van Canadian Appliance Source - Kitchener
Hello Christina,
We’re happy to hear our team made the process quick and pleasant for you. Looking forward to seeing you again soon!
All the best,
CAS
The appliances are beautiful and quite…
The appliances are beautiful and quite affordable. The delivery was very professional and very efficient. I recommend this company highly.
12 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello,
We’re so glad to hear that your appliances are working out perfectly and that the delivery process was seamless. It’s always our goal to provide high-quality products at great value while making the experience smooth and enjoyable. We look forward to helping you with any future needs and hope to see you at the store again soon!
Take care,
CAS
Trashy delivery person said he doesn't give a shit. Confusing delivery process leaving out information.
I was scared in my own home today from one of the delivery drivers acting like a gangster in a movie about to attack me. Even though I was sure to be kind and ensure them I heard what they were saying to try to defuse their anger (which I am not sure where it was coming from). I'm sure if I were a man he would have let me speak more than 3 words. He didn't seem to know what was going on and he told me he doesn't care give a shit. I found out later on after calling customer service that another team would come in another date to disconnect, haul away and install. This is something customers should know before the delivery. I also hope someone at the company cares enough to ask drivers to have some class/ be presentable and not scare people in their own homes.
16 maart 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Kitchener
Dear Tori Nola,
Thank you for sharing the concerns regarding your recent delivery experience.
We sincerely apologize for your experience; this does not reflect the standard of service we aim to provide our customers.
We would like to investigate this matter further.
Please contact our After-Sales Team at AfterSales@caslp.ca with your order number so that we can address your concerns directly.
Unfortunately, we were unable to locate an order using the information provided.
Sincerely,
CAS
A pleasure to shop here
2 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Rosemarry,
We’re so glad your visit was enjoyable! Can’t wait to welcome you back to the store soon.
Cheers,
CAS
Timely and efficient
My washing machine came when they said it would. It was on time, they installed it quickly and tested it to make sure it was working. The delivery men were friendly and efficient. My only complaint is that they left the packaging behind when I thought they said they would take it. My kids did enjoy playing in the box though.
3 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Nicole,
We’re happy to hear your washing machine arrived right on schedule and that the team made sure everything was set up perfectly. After reviewing your order, it looks like packaging disposal wasn’t included, which is why it was left behind. However, we appreciate the feedback and will keep it in mind for next time. It sounds like the kids had a little fun with the box too!
Kind regards,
CAS
Helpful staff and quite competitive…
Helpful staff and quite competitive prices.
So far, I bought a washer and a fridge. On both occasions everything was as promised.
2 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Zana,
We’re delighted to hear that our team could assist you and that everything went smoothly with both your washer and fridge purchases. It’s great to know our service and pricing met your expectations.
We look forward to welcoming you back for any future needs and helping make your next experience just as seamless.
Kind regards,
CAS
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