Purchase online was pretty simple (although the website is from another decade). 40 hours later the washer was delivered, installed, and working - with the old one already taken away. Delivery, unb... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We purchased an LG counter depth fridge. Great customer service from Joanne, she was quick to answer our questions. Delivery was very smooth, technicians removed our old fridge, and installed the new... Toon meer
Sales rep Ali was informative and helpful in making my decision. The follow up to communicate delivery date and time with options to alter if need be was appreciated. And delivery personnel were caref... Toon meer
Bedrijf heeft geantwoord
We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Kitchener
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canada
- 5192796844
4,7
Uitstekend
2K reviews
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Salesperson was very personable and…
Salesperson was very personable and helpful. Was sympathetic to my problems in the past when purchasing a stove and offered discounts on the stove and warranty. Would like a bit more information about cleaning the stove top as it has been a problem in the past.
18 april 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi,
Thank you for your thoughtful review! We’re glad to hear your salesperson was personable, helpful, and understanding of your experience, and that they were able to offer a solution that worked for you.
We also appreciate your feedback about cleaning the stovetop—this is important, and we’d be happy to provide more guidance to help you keep it in great condition. Please feel free to reach out to us anytime for tips or support.
Thank you again for your business and for choosing CAS. We look forward to serving you again in the future, and we’d truly appreciate it if you could share your experience with family and friends!
CAS
The installation crew added additional…
The installation crew added additional fees which I thought were excessive. Further they did not clean up after and did not take the packaging and garbage with them. But they did take the old copper and metal tap.
9 april 2026
Antwoord van Canadian Appliance Source - Kitchener
Dear Gary,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
Based on our records, the installation on your order was a dishwasher installation completed by a third-party provider. The installation fee associated with this service would be the standard charge for that install.
We understand your concerns regarding the experience and appreciate you bringing this to our attention.
Sincerely,
CAS
Antwoord van Canadian Appliance Source - Kitchener
Hi Teresa,
We're happy the process was quick and smooth for you. Thank you for your feedback; we appreciate it!
CAS
We had the very best experience with…
We had the very best experience with Ruby!
She was knowledgeable, pleasant and actually cared about us!
Overall service was excellent! Purchased Wednesday and delivered Friday!
Thank you Ruby! We have told everyone about your fabulous service and our great experience! ☺️💕🙏🏻
10 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Mary,
Thank you so much for the amazing feedback! We’re thrilled to hear you had such a great experience with Ruby—her knowledge, care, and friendly approach truly make a difference. It’s wonderful to know everything went smoothly from purchase to quick delivery!
We sincerely appreciate your business and your kind recommendation. It means a lot that you’ve been sharing your experience with others! We look forward to serving you again in the future and would be happy to help your family and friends anytime.
CAS
Great place to buy appliances.
Shane S. Is very great to deal with and makes it very easy to purchase appliances.
No long waiting periods for purchases to arrive.
Your delivery people do a good job.
I like that there is no added delivery or removal charges.
16 april 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Ian,
Thank you for your feedback and for choosing CAS—we truly appreciate your business! We're glad to hear you were happy with the quick delivery timelines, the professionalism of our delivery team, and the added value of no extra delivery or removal charges.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Sales and delivery staff were courteous…
Sales and delivery staff were courteous and respectful.
14 april 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Paul,
We appreciate your feedback and are so glad to hear that our sales and delivery staff were courteous and respectful during your experience.
CAS
Caution!
I am well pleased with my Bosch dishwasher. Delivery persons were also very good. When our white dishwasher was unpacked the kickpanel arrived in black. We contacted CAS immediately. Although all pictures on their website show dishwasher with a white kickpanel, Bosch says they do not make a white kickpanel. They have offered to reimburse us if we can source a white panel. Obviously, incorrect advertising at CAS. How can we source a panel in that colour that is not manufactured?? Poor PR from both CAS and Bosch!
15 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Dear Customer,
Thank you for taking the time to share your feedback. We’re glad to hear that you are pleased with your dishwasher and that your delivery experience was positive. We’re very sorry for the confusion and frustration regarding the kickpanel.
As advised, the manufacturer does not produce a white kickpanel for this model. We understand this puts you in a difficult position, and we sincerely apologize for the inconvenience. As a resolution, reimbursement has been offered should you choose to source a compatible panel independently.
We appreciate your feedback and will share it internally to help improve accuracy in product listings moving forward.
Sincerely,
CAS
Antwoord van Canadian Appliance Source - Kitchener
Hi D. M.,
We appreciate you sharing that the interaction was friendly, honest, and upfront. Thank you for your positive feedback; it truly means a lot to us.
CAS
Thanks for the help to guide me through…
Thanks for the help to guide me through the products and decide on one particular fulfilling our requirements. Happy to share Ruby’ help was extraordinary in that journey and made it as smooth as possible.
10 april 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Arnab,
It is wonderful to know that Ruby’s guidance made the journey of selecting your new equipment so smooth and successful. We look forward to working with you again on your next home upgrade.
All the best,
CAS
The sales person was very helpful in figuring out the model that best suited our needs .
The sales person was very helpful in our quest for a new dishwasher. I specifically came to this store first time because after researching a replacement for our rusted rack machine .I hoped that there would be a large selection of machines to choose from so I could compare price and features . Selection was great with many models to look at . We zeroed in on 4 different manufacturers and models/pricing . Ultimately went with a brand I was not considering. Because I thought it was manufactured in the US . Yes that was an important factor. We are very happy with our purchase. The new machine has many more features and more space due to 3rd rack. Delivery and install went off with no issue . All in all a good experience .
10 april 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Robert,
We are so glad our extensive selection helped you find a dishwasher with the perfect features for your home. It’s great to know the installation went smoothly, and we look forward to seeing you at the store again soon.
Best regards,
CAS
Fantastic customer service
Fantastic customer service. My salesman Sree was very helpful and knowledgeable. He was able to answer or find an answer to all of my questions and followed up with me after the fact. I wasn’t looking forward to shopping for new appliances after having had a horrible customer service experience at TA appliance but it was a very positive interaction. I will definitely be purchasing my appliances from CAS in the future.
31 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Erika,
Thank you so much for sharing your experience! We’re thrilled to hear that Sree provided such helpful, knowledgeable service and took the time to follow up—he’ll be happy to know he made a strong impression. We’re especially glad we could turn things around for you after your previous experience and make appliance shopping a positive one.
We truly appreciate your trust and your business. We look forward to helping you again in the future, and if any friends or family are in need of appliances, we’d be grateful if you kept CAS in mind.
Thanks again, and we can’t wait to serve you again!
CAS
Worked out great
Worked out great, delivery and installation of a washer in Toronto while working with the Kitchener location. Shree was great to work with.
3 april 2026
Antwoord van Canadian Appliance Source - Kitchener
Hello Sunil,
It’s great to hear that coordinating between Shree in Kitchener and our Toronto delivery team worked out so seamlessly for your washer setup. We appreciate you choosing us and look forward to helping you again in the future.
Warmly,
CAS
Delivery guys were great with handling…
Delivery guys were great with handling appliance.
31 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Mike,
We appreciate you letting us know our delivery team handled your appliance with care. We're glad you had a positive experience!
CAS
the salesperson gave me wrong…
the salesperson gave me wrong information regarding the installation of the appliances on two occasions. The installation service is not done in the 48hrs after the delivery.
11 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Dear Catherine Buchanan,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the incorrect information provided regarding installation.
We understand how frustrating this must be and sincerely apologize for any confusion. While installation with our third-party providers can be scheduled within 48 hours of delivery, this timeframe is not guaranteed and can vary based on availability.
We appreciate your feedback and will share it with our team to help improve communication moving forward.
Sincerely,
CAS
I was very impressed with the service…
I was very impressed with the service that I got. I didn’t think it would be that easy. I didn’t even have to go into the store. We did all this over the phone. Ruby was my contact person and she was excellent and the gentleman that came to take my old washer out were very good as well.
27 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Linda,
Thank you so much for your kind review! We truly appreciate your choosing Canadian Appliance Source.
We’re thrilled to hear that the entire process was so easy and convenient, and that Ruby provided excellent service over the phone. It’s also great to know our delivery team took good care of removing your old washer smoothly.
We’re glad we could make the experience seamless for you from start to finish. We look forward to assisting you again in the future, and if any of your family or friends need appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your support—we can’t wait to serve you again!
CAS
CAS was able to get us the range that…
CAS was able to get us the range that we requested when others could not.
18 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Henry,
We're happy to hear that we could fulfill your request when others couldn't. Thank you for sharing your positive experience with us!
CAS
Quick and efficient service
18 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Joe,
We appreciate you taking the time to share your positive experience with our quick and efficient service.
CAS
Flawless as always
Flawless as always. Best service and best price 👌 Delivery service was great 👍
25 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Tami,
Thank you so much for your continued support! We truly appreciate you choosing Canadian Appliance Source time and again.
We’re thrilled to hear that you had another flawless experience and that both our pricing and delivery service met your expectations. That’s exactly what we strive for every time.
We look forward to serving you again in the future, and if any of your family or friends are in need of appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your business—we can’t wait to assist you again!
CAS
I was told the deposit was refundable…
I was told the deposit was refundable and they told the truth. It was refunded immediately.
17 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Lorraine,
Thank you for sharing your experience! We truly appreciate your choosing Canadian Appliance Source.
We’re glad to hear that the deposit process was transparent and that your refund was handled promptly—that’s the kind of straightforward service we aim to provide.
We look forward to assisting you again in the future. If any of your family or friends are in need of appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your support—we hope to serve you again soon!
CAS
The delivery service was awesome
The delivery service was awesome. We had to remove some trim from a door to get the appliances in but they were patient and worked as they needed to allow me time to accommodate them with the space they needed and cleaned up everything. There was nothing different from when they arrived to when they left except great new appliances in place; and some trim removed from the door way which is no big deal to me.
15 maart 2026
Antwoord van Canadian Appliance Source - Kitchener
Hi Rob,
Thank you for sharing your experience! We truly appreciate your choosing Canadian Appliance Source.
We’re thrilled to hear that our delivery team was patient, professional, and thorough, ensuring your new appliances were installed perfectly while accommodating your space. It’s great to know everything was left clean and organized.
We look forward to assisting you again in the future. If any of your family or friends are in need of appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your support—we can’t wait to serve you again!
CAS
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