First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... Toon meer
Bedrijf heeft geantwoord
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Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... Toon meer
Bedrijf heeft geantwoord
Rebecca Chan at CAS Markham was great in helping us choose the washer and dryer that suit our needs. Delivery was on time and the delivery staff was helpful.
Bedrijf heeft geantwoord
We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Markham
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Canada
- 9054757530
4,7
Uitstekend
2K reviews
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TERRIBLE EXPERIENCE
TERRIBLE EXPERIENCE! Do not buy from this company. Our floor was severely damaged with delivery of our fridge. Canadian Appliance Source And the company they use for deliveries, firsct class appliance delivery .took no responsibility and made no effort to rectify issue. DO NOT PURCHASE FROM THEM!!
That is a terrible excuse. Yes that is true it was signed. But that is because the delivery drivers positioned the fridge over the damaged floor to hid it until they had left and damage was only discovered after fridge was moved into place. The response you have replied with is a perfect example if what customers can expect when a similar thing happens to them. Thank you for demonstrating your total lack of responsibility and customer care.
21 juli 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Markham
Dear Adrian Stocking,
Thank you for taking the time to share your experience with us.
We understand how concerning it can be to believe your property was damaged during a delivery.
As part of our White Glove delivery service, our delivery teams take precautions to protect both your appliances and your home during delivery. At the completion of your delivery, the Bill of Lading was reviewed and signed, confirming that the property was inspected and that no damage was noted at that time.
We appreciate you taking the time to share your feedback and wish you all the best moving forward.
Sincerely,
CAS
Seamless and smooth!
The whole process is so easy and seamless, from walking in the store to delivery and installation, everything is smooth and stress free.
10 juli 2026
Antwoord van Canadian Appliance Source - Markham
Hi Cjarmy,
Thank you for your wonderful review! We're so pleased to hear that your entire experience with us, from your store visit to delivery and installation, was smooth and stress-free. We truly appreciate your business and look forward to serving you again.
CAS
Great experience
We bought several appliances from CAS in the past few years and always had great experiences from sales to delivery&installation. We'd like to thank Rebeca Chan who has always been patient introducing the most suitable models for us and providing the best price. We recently bought a dryer and washer, on the day of delivery we just noticed the bathroom door is too narrow for the machines to enter. The delivery team explained to us with great patience how to proceed next and helped us arrange a second appointment for installation. Everything is transparent and easy to manage online. Whenever we have any questions, the customer service line always responds in time. We're very satisfied with CAS products and services.
10 juli 2026
Antwoord van Canadian Appliance Source - Markham
Hi Tang,
Thank you for your wonderful review! We are so pleased to hear about your consistently positive experiences with us, from sales to delivery and installation. We're especially glad that our team was able to patiently guide you through the process, even when unexpected challenges arose with the dryer and washer delivery. It's great to know that our online system and customer service have been helpful and responsive. We truly appreciate your satisfaction with our products and services.
CAS
Best sales person.
12 juli 2026
Antwoord van Canadian Appliance Source - Markham
Hi Victor,
Thank you for your kind review! We're thrilled to hear you had such a positive experience with our sales team. We truly appreciate your business with CAS and look forward to serving you again. We’d be grateful if you recommended us to your family and friends for their appliance needs!
CAS
Excellent service
We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts.
We also purchased an electrical connector in case the old machine is not equipped with. It turned out it is not needed. Rebecca helped to have it returned and refunded.
We are very happy with the excellent service. Thanks Rebecca.
Andrew Leung/Betty Leung
Scarborough
15 juli 2026
Antwoord van Canadian Appliance Source - Markham
Hi Andrew,
Thank you for your wonderful review! We're delighted to hear Rebecca provided excellent service, helped you find the right dishwasher, and made the return process easy when the connector was not needed. We truly appreciate your business and your kind words. We look forward to serving you again at CAS, and we’d be grateful if you recommended us to your family and friends for their appliance needs!
CAS
Sales rep answered all my questions and…
Sales rep answered all my questions and did great follow up. Long time customer and treated well.
17 juli 2026
Antwoord van Canadian Appliance Source - Markham
Hi,
Thank you for your continued support and kind review! We're delighted to hear our team provided helpful answers and great follow-up throughout your experience. We truly appreciate your loyalty as a longtime customer and look forward to serving you again. Please continue to recommend CAS to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Markham
Hi John,
We are so pleased to hear that you had a positive experience with our in-store service and that your delivery was prompt! Thank you for sharing your kind words.
CAS
Antwoord van Canadian Appliance Source - Markham
Hi Danny,
Thank you for your kind words! We're delighted to hear you had a great experience and found our sales staff knowledgeable. We truly appreciate your business and look forward to serving you again.
CAS
Good service and staff was very helpful…
Good service and staff was very helpful especially Naveed Afzal.
14 juli 2026
Antwoord van Canadian Appliance Source - Markham
Hi Nadeem,
We're delighted to hear you had a great experience with our service and found our team helpful. We truly appreciate your kind words!
CAS
A good place to shop. Our salesperson Nina was friendly and…
Our salesperson Nina was friendly and professional. Very helpful. The men who delivered the new stove and took away the old one were amiable and efficient. The gentleman who connected the new stove was charming and skillful. Over all, a very pleasant experience.
14 juli 2026
Antwoord van Canadian Appliance Source - Markham
Hi Karen,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear that Nina and our delivery and installation teams provided friendly, professional, and efficient service throughout your experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Antwoord van Canadian Appliance Source - Markham
Hi Gary,
We are so glad to hear that our team member was pleasant, efficient, and helpful. Thank you for your kind words! We truly appreciate your business and look forward to serving you again.
CAS
strong dent on the door for brand-new item and their poor cs
I had a very disappointing experience with Canadian Appliance Source.
After receiving my brand-new refrigerator, I discovered a large dent on the front door. I contacted Customer Service expecting assistance, but instead the representative became argumentative and even asked if I "didn't understand what they were saying."
I was told my only options were a 10% discount or waiting approximately two days for a return or exchange. When I explained that this was my only refrigerator and asked what I was supposed to do with all of my food during that time, I was simply told, "I don't know."
I then requested to speak with a supervisor. The representative claimed they were the manager and that there was nobody above them I could speak to. The salesperson who sold me the refrigerator also refused to help and told me to deal only with Customer Service.
Although the company has since arranged for LG to replace the damaged door, I find it extremely disappointing that a brand-new appliance requires a major exterior component to be replaced immediately after delivery. I purchased a brand-new refrigerator, not one that needed a service appointment and repairs on day one.
Mistakes can happen, and damaged products are understandable. What is not acceptable is dismissive, unprofessional customer service, refusing to escalate a customer's concerns, and failing to provide a practical solution for a customer who has no refrigerator to store food.
Because I do not believe this matter was handled appropriately, I have also filed complaints with the Better Business Bureau (BBB) and Ontario Consumer Protection. I hope the company reviews both its quality control and customer service practices so future customers do not have to go through the same experience.
I expected much better support after spending thousands of dollars on a new appliance.
Based on my experience, I cannot recommend Canadian Appliance Source. I would strongly encourage prospective customers to consider other retailers.
13 juli 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Markham
Dear Harry Im,
Thank you for sharing your feedback with us.
We are sorry to hear that your LG refrigerator arrived with a dent on the door. Appliances identified as damaged should be refused with the delivery team upon arrival.
Canadian Appliance Source receives all products directly from the manufacturer in their original packaging.
Because we do not sell refurbished appliances, we have no way of knowing if an item has sustained concealed damage prior to delivery.
In this case, the refrigerator was accepted and signed for.
Since you declined the compensation offer presented by our Customer Care team, you were guided to our Return and Exchange Department.
Our Return Department replied to your email requesting a door replacement and has scheduled a service appointment with the manufacturer for July 17th.
Despite our team scheduling this service, you requested additional compensation.
We believe our team has assisted you to the best of its ability and, per your request, has arranged to have the door replaced.
Consequently, we will not offer further compensation.
This same response will be shared on the Better Business Bureau platform.
Sincerely,
Canadian Appliance Source
I didn't have to haggle to get a great…
I didn't have to haggle to get a great price. Delivery, removal and installation were seamless and excellent. I felt I could trust the team and the process. Great work to all!
9 juli 2026
Antwoord van Canadian Appliance Source - Markham
Hi Jennifer,
Thank you for your wonderful review! We're delighted to hear that you received a great price without any hassle, and that the delivery, removal, and installation processes were seamless and excellent. We truly appreciate your trust in our team and look forward to serving you again.
CAS
The delivery and installation was on…
The delivery and installation was on time, the men very respectful of my home.
8 juli 2026
Antwoord van Canadian Appliance Source - Markham
Hello Martin
It is wonderful to hear that our team was punctual and took excellent care of your property.
We look forward to welcoming you back the next time you need us!
Best regards,
CAS
Salesman very helpful in assisting us…with a type of appliance that met our needs and budget.
Salesman very helpful in assisting us in.making the right choice for our appliance
PRICE WAS competitive and fair.
Good Communication, right after purchase, and on time delivery.
8 juli 2026
Antwoord van Canadian Appliance Source - Markham
Hello Shelly,
We are so glad that our team could help find the right fit for your budget and keep you well-informed throughout.
We look forward to seeing you at the store again soon!
Best,
CAS
Antwoord van Canadian Appliance Source - Markham
Hello Doreen
We are thrilled that our team could keep your visit so fast, smooth, and straightforward.
We look forward to seeing you at the store the next time you are upgrading!
Cordially,
CAS
Sales representative was accommodating…
Sales representative was accommodating and helpful. The showroom was clean, welcoming and offered a complimentary drinks. The delivery staff were also friendly, professional and polite
4 juli 2026
Antwoord van Canadian Appliance Source - Markham
Hello Marie,
We are happy to hear that you enjoyed our welcoming showroom environment and that our logistics crew provided such courteous service at your home.
We look forward to seeing you at the store for your next upgrade!
Cordially,
CAS
The service people is very nice and…
The service people is very nice and friendly, the delivery guys are very good.
26 juni 2026
Antwoord van Canadian Appliance Source - Markham
Hello Yi Ying
We are so glad to hear that our team members were incredibly welcoming and that our delivery crew took such great care of everything.
We look forward to working with you again down the road!
Warmest regards,
CAS
Doing exactly what they said
30 juni 2026
Antwoord van Canadian Appliance Source - Markham
Hello John
We are glad to hear that everything was carried out precisely as promised.
We look forward to working with you again on your next purchase!
Best regards,
CAS
Great service, staff and delivery
Great service, staff and delivery! I urgently needed a new washer and dryer after mine broke, CAS made everything very smooth and easy!
30 juni 2026
Antwoord van Canadian Appliance Source - Markham
Hello Emily
We are so glad that our team could step in and make the replacement process entirely smooth and effortless during an urgent situation.
We look forward to seeing you at the store again down the road!
Best,
CAS
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