First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... Toon meer
Bedrijf heeft geantwoord
We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... Toon meer
Bedrijf heeft geantwoord
Rebecca Chan at CAS Markham was great in helping us choose the washer and dryer that suit our needs. Delivery was on time and the delivery staff was helpful.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Markham
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Canada
- 9054757530
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service
Excellent customer service, delivery service and after sales service.
28 april 2026
Antwoord van Canadian Appliance Source - Markham
Hi Albert,
Thank you for your kind words—we truly appreciate your business with CAS. We’re delighted to hear that you had an excellent experience from customer service through to delivery and after-sales support.
Your feedback means a lot to our team. Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Good Service and Good Selection
Rebecca Chan was great. She helped us find the right fridge and did all the paper work. no hassels. Delivery was as expected. The delivery and installation guys were courteous
22 april 2026
Antwoord van Canadian Appliance Source - Markham
Hi Rohit,
Thank you for your kind review—we truly appreciate your business with CAS. We’re delighted to hear that Rebecca Chan made the process easy and hassle-free by helping you find the right fridge and handling all the paperwork smoothly.
It’s also great to know the delivery and installation went as expected and that our team was courteous throughout. We’ll be sure to pass along your feedback to Rebecca and the delivery crew.
Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you recommended us to your family and friends!
CAS
Everything good
19 april 2026
Antwoord van Canadian Appliance Source - Markham
Hi Peter,
Thank you for your review—we truly appreciate your business with CAS. We’re glad to hear everything went well with your experience.
Thank you again for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Easy and convenient experience
The purchase of our new appliances was made very easy by Andrew, the sales representative. He was friendly and patient. He provided us with the best prices for the appliances we were looking for. He arranged for delivery when it was convenient for us and explained everything thoroughly.
The delivery of our appliances was on time as per the notification received. The two gentlemen who delivered the appliances were super nice and very careful as they moved the new appliances in and removed the old appliances.
Everything was done quickly and efficiently from the in-store purchase to delivery.
It has been a pleasure purchasing our new appliances from Canadian Appliance Source. Thank you.
25 april 2026
Antwoord van Canadian Appliance Source - Markham
Hi Dori,
Thank you so much for your detailed and thoughtful review! We’re delighted to hear that Andrew made your purchase experience easy and enjoyable, and that his friendliness, patience, and clear explanations helped you feel confident in your decisions.
It’s also great to know the delivery went smoothly, right on time, and that our delivery team handled everything carefully and efficiently while removing your old appliances.
We truly appreciate your business and your trust in CAS. It’s wonderful to know your experience was seamless from start to finish. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
⭐ 1 star
⭐ 1 star
Very poor experience.
The dryer I purchased was defective right out of the box — the drum does not spin at all, making it completely unusable after installation. This is not something you can detect until the unit is unboxed and set up, which is required for any appliance.
What’s especially frustrating is the “60-day return policy.” It sounds reassuring, but in reality it only applies to factory-sealed products. For large appliances like dryers that must be unsealed and installed to test, this policy is misleading and offers no real protection to customers.
I requested a refund because the unit is non-functional, but was told I am not eligible due to the product being installed. The after sales support didn’t really call and listen to your concern and they simply rejected my refund request by sending me an email.
I am now waiting for the replacement of dryer (it’s in back order now). Hopefully the replacement one is not defective again.
Overall, poor quality control and an unfair return process. I would strongly caution others before purchasing.
16 april 2026
Antwoord van Canadian Appliance Source - Markham
Dear Henry Luk,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
Please note that once a product has been installed and used, it falls under the manufacturer’s warranty process. As such, we are required to follow the appropriate steps for service or replacement through the manufacturer.
That said, we do see that your issue was reported on the 19th and has since been approved for resolution. At this time, a replacement unit has been arranged and is currently on backorder. We appreciate your patience while we await availability.
We sincerely apologize for the inconvenience and appreciate your understanding as we work through the proper process to resolve this matter.
Sincerely,
CAS
Great information
Great information, sales service and delivery. Exactly as promised. Thanks AGAIN Andrew.
18 april 2026
Antwoord van Canadian Appliance Source - Markham
Hi John,
We're glad you found our information helpful and that our sales and delivery service met your expectations. We appreciate your positive feedback!
CAS
Antwoord van Canadian Appliance Source - Markham
Hi Robert,
We're happy to hear that our service met your needs and provided the best price. Thank you for your continued trust!
CAS
Good service, but room for improvement
Unfortunately, the range hood we purchased has been twice delayed and we had to purchase an upgrade that was on stock. Also we were told the hood was for a 6” duct, but it turner out to be an 8”, which left us with a very expensive work to accommodate. While service was good overall, the sales staff should be more knowledgeable about the products, especially when a fit in customer home is crucial.
10 april 2026
Rebecca is the reason I am a repeat…
Rebecca is the reason I am a repeat customer. She was very helpful.
Thank you
16 april 2026
Antwoord van Canadian Appliance Source - Markham
Hi Angel,
Thank you very much for your kind review! We’re so pleased to hear that Rebecca provided such helpful service and made your experience a positive one—she’ll be happy to know she made such an impact.
We truly appreciate your continued trust and loyalty as a repeat customer. Thank you for choosing CAS again.
We look forward to serving you in the future, and we’d be grateful if you shared your experience with family and friends as well.
CAS
Antwoord van Canadian Appliance Source - Markham
Hi Andrew,
We're happy to hear that you had an excellent experience and appreciated our advice. Thank you for your positive feedback!
CAS
Excellent Service
Nina was very helpful and provided timely communication on product information and delivery status throughout the purchase. Delivery was also pleasant and professional. Thank you CAS!
12 april 2026
Antwoord van Canadian Appliance Source - Markham
Hi Harry,
Thank you for your kind words and for choosing CAS—we truly appreciate your business! We're glad to hear Nina provided clear and timely communication throughout your purchase and kept you well-informed every step of the way.
It’s also great to know our delivery team made a positive impression with their professionalism. We’ll be sure to pass along your feedback to Nina and the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Nina Zhang is very helpful
7 april 2026
Antwoord van Canadian Appliance Source - Markham
Hi Evan,
We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback with us.
CAS
Andrew was a very helpful and…
Andrew was a very helpful and knowledgeable sales person. Our delivery men were exceptional. The fridge had to be delivered into our basement, which was not easy and the old one removed. They were extremely professional and courtesy. Great experience overall
11 april 2026
Antwoord van Canadian Appliance Source - Markham
Hi Carla,
Thank you so much for your kind words! We’re thrilled to hear that Andrew provided helpful and knowledgeable service, and that our delivery team made a challenging installation look easy while maintaining professionalism and courtesy.
We truly appreciate your business and are so glad you had a great experience with CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends.
Thanks again for choosing CAS!
cas
Rebecca provided provided timely…
Rebecca provided provided timely service and information about my purchase.
11 april 2026
Antwoord van Canadian Appliance Source - Markham
Hello,
We appreciate you choosing us for your purchase and are glad Rebecca was able to provide the support you needed.
We hope to see you back at the store soon!
Kindest regards,
CAS
Not great
My initial in store experience was not good. I felt very rushed and the store stunk like a pool hall. I think everyone smokes there and I actually left the store and made my purchase online.
10 april 2026
Antwoord van Canadian Appliance Source - Markham
Hi Sheeba,
We appreciate your positive feedback on our sales, delivery, and support! We're so glad you had a great experience with us.
CAS
Great service from Joseph for sale
Great service from Joseph for sale. In time delivery and installation by highly qualified team of two
7 april 2026
Antwoord van Canadian Appliance Source - Markham
Hi Dan,
Thank you for the great review! We’re so glad to hear Joseph provided excellent service during your purchase and that your delivery and installation were completed on time by our skilled team.
We truly appreciate your business and support. We’d be happy to assist you again in the future, and if any friends or family are looking for appliances, we’d be grateful if you kept CAS in mind.
Thanks again—we look forward to serving you again!
CAS
Problem solving purchase
Clear procedure, smooth execution, full swing service make satisfactory experience.
29 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hi Ze,
We're happy that our clear process, smooth execution, and full service resulted in a satisfactory experience for you. We appreciate your feedback!
CAS
The purchasing took less than 15…
The purchasing took less than 15 minutes with K.Tran.
The delivery took less than 15 minutes as well.
2 april 2026
Antwoord van Canadian Appliance Source - Markham
Hello C & S,
We are happy we could value your time with such a quick and efficient process from start to finish.
We look forward to seeing you at our Markham location again.
Cheers, CAS
Nina provided excellent customer…
Nina provided excellent customer service, professional and friendly. Will buy from CAS again in the future.
26 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hello Maggie,
It is wonderful to know that Nina provided such a professional and friendly experience for you. We truly value your business and look forward to working with you again in the future!
Warm regards,
CAS
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