First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... Toon meer
Bedrijf heeft geantwoord
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Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... Toon meer
Bedrijf heeft geantwoord
We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... Toon meer
Bedrijf heeft geantwoord
Rebecca Chan at CAS Markham was great in helping us choose the washer and dryer that suit our needs. Delivery was on time and the delivery staff was helpful.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Markham
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Canada
- 9054757530
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Sales Rep was helpful but did not ask…
Sales Rep was helpful but did not ask for details on placement of the fridge. Consequently we had to return and get one with special hinge, incurring restocking fee.
14 maart 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Mr Tran
Mr. Tran was very helpful when I tried to but a washing machine and dryer for my condo use. He recommended a model with washing machine and dryer which fitted into my laundry room.
18 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hi Yee,
Thank you so much for your review and for choosing CAS—we truly appreciate your business! We’re glad to hear that Mr. Tran provided helpful guidance and recommended the perfect washer and dryer to fit your condo’s laundry space.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Great service
They have great service and knowledge about their products and can beat any price from their competitors and give excellent warranty for less money than other .
27 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hi Bashar,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our team’s product knowledge, competitive pricing, and excellent warranty made your experience a positive one.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
My experience with the sales team was…
My experience with the sales team was very helpful !!!! They were able to help me with everything I wanted!! Bill Allimonos
26 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hi Bill,
Thank you so much for your kind review and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our sales team was able to assist you with everything you needed.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Great services
26 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hi Regina,
Thank you for your kind feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear you had a great experience with our services.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Washer Dryer Purchase
in store service was very good...the delivery time was excellent and the install/cleanup went extremely smoothly
25 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hi Eli,
Thank you so much for your kind review and for choosing CAS—we truly appreciate your business! We’re delighted to hear that our in-store service, delivery, and installation went smoothly and met your expectations.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Seamless installation
The removal of my old stackable washer and dryer and the installation of the the new ones went seamless. I’m just concern the vent tube behind the dryer is long . It only has one 90 degree bend to the wall but the tube behind the dryer has a figure 8 bend. I might have to watch this hoping it will not cause a fire hazard. Or should I just cut it so the vent tube will have a shorter path to the wall? I will find out in a few days if the appliances works fine…
15 maart 2026
Nina was patient & understanding
Nina was patient & understanding. Also very knowledgeable about her products
14 maart 2026
Installation package was useless
Recently purchased a new replacement washing machine. Package included installation. The installers came and installed the washer but left the bottom steel cover that goes underneath the washer off to the side. I called customer service and they said they don't install that part and I have to install it myself (CAS never once mentioned this to me nor is this stated anywhere on their site when purchasing).
So basically the install service they provided is useless. I had to travel to the destination, remove the hoses pull out the machine, tilt the machine over and install the cover myself then reinstall all the hoses myself. The whole reason I went with this package was to avoid this entire hassle. What a headache.
On top of that the installer's never removed their dirty boots or put shoe covers on when entering the home. When they were asked, their excuse was that it is a safety issue. However we had a baby that lives there and crawls on the floor, so how is that fair to us??
14 maart 2026
Antwoord van Canadian Appliance Source - Markham
Dear Customer,
Thank you for taking the time to share your feedback regarding your recent installation experience.
Please accept our sincere apologies for any inconvenience caused.
Our standard washer and dryer installation includes essential services such as connecting water lines and installing the dryer vent.
We regret that our team did not adhere to our protocol regarding the use of protective boot covers within your home.
Your feedback has been shared with our management team for review and internal action to ensure we improve our service standards.
Sincerely,
CAS
Very good service
Kept well infomed of delivery and installtion was seamless. Sales person provided very good info and was very helpful
14 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hello Daraius,
We’re glad our team could keep you updated and make the installation process smooth, while providing helpful guidance along the way. We look forward to assisting you again soon!
Kind regards,
CAS
Great Delivery Service
Great Delivery Service
Tenant dropped the ball; missed the first delivery, CAS waived the delivery fee for the second time and everything went smooth.
23 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hello Raymond,
We’re glad everything got back on track and that the delivery worked out seamlessly the second time around. It’s always our goal to make things as stress-free as possible.
Looking forward to assisting you with your next order!
Best wishes,
CAS
Very professional from start to finish
12 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hi Marilyn,
We appreciate your positive feedback and are so glad you had a professional experience with our team. Thanks!
CAS
Simple
Easy and straightforward process. Delivery was smooth and efficient. Can't be much better than that
14 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hello JW,
We’re glad everything was simple and seamless, from start to finish, and that your delivery went efficiently. It was a pleasure assisting you, and we look forward to working with you again or seeing you back in the store.
Warm regards,
CAS
Great customer services
11 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hi,
Thank you for your kind words! We’re happy to hear you had a great customer service experience with us.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
Expected troubles and problems
Expected troubles and problems. But, found the process easy, fair and with no complications. Our equipment arrived as scheduled and the installation was done quickly, effectively and with courtesy.
16 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hello Cy,
We’re glad everything went smoothly and that the installation met your expectations. It’s great to hear our team could make the process simple and efficient for you. We can’t wait to assist you with any future needs.
Warm regards,
CAS
I bought the washer and dryer
I bought the washer and dryer. But I was’nt happy at all . I would like exchange the product with a better quality.
16 maart 2026
Antwoord van Canadian Appliance Source - Markham
Dear Tess Sarmiento,
Thank you for your feedback.
We have received your return requests, which are currently being reviewed by our returns department.
A representative will follow up with you via email shortly regarding the next steps.
Please note that customers also have the option to refuse items at the time of delivery if they are not satisfied with the product.
Sincerely,
CAS
Full Price, Damaged Delivery, and No Real Support
Bought a brand new fridge at full price, and it arrived with a bump on the door.
I reported the issue immediately and requested a full replacement from the beginning. However, it later became clear that the after-sales team only contacted the manufacturer regarding a repair, not my original request. I was then told that only a repair would be approved.
The delivery process was also frustrating — the team didn’t attempt to remove the fridge doors before saying it wouldn’t fit, didn’t point out any damage, and were quite pushy about getting the paperwork signed, which made the whole process feel rushed. The bump was not reasonably noticeable at the time, given how the fridge was positioned during delivery.
Now that same signature is being used to deny responsibility.
After-sales support has not been helpful. I was told to “wait 2 business days,” but it has now been about a week, and the fridge is still sitting in my garage. I was also told this delay is because I did not accept the repair, which feels unreasonable.
The entire process has been unnecessarily prolonged, with no clear resolution.
This is not what you expect when paying full price for a brand new appliance. I would not recommend this company unless everything goes perfectly — because if something goes wrong, the support is not there.
11 maart 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Markham
Dear Johnny Weng,
Thank you for sharing your feedback with us.
We are sorry to hear about the dent on your GE freezer door.
It is our goal to deliver damage-free appliances; however, as we do not manufacture these units, we are unaware of any concealed damages prior to delivery.
Since the damage was reported after delivery, the unit no longer qualifies for a replacement. However, your product is covered under warranty, as noted by the Ontario Consumer Protection Act.
A request for a door replacement has been submitted to GE, and a case manager has been assigned to your order.
We apologize for any inconvenience this may cause.
Sincerely
CAS
All because of the salesman
All because of the salesman, he is so attentive, patience, and have full knowledge of the products. And explained all the necessary information to us. Very helpful indeed!
2 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hi Peter,
Thank you for your wonderful feedback! We’re thrilled to hear that our salesman was attentive, patient, and knowledgeable, and that he provided all the necessary information to make your experience smooth and helpful.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Very good service from Joseph at…
Very good service from Joseph at woodbine location and also very good delivery service
15 maart 2026
Antwoord van Canadian Appliance Source - Markham
Hi Yvonne,
Thank you for your kind feedback! We’re glad to hear that Joseph at our Woodbine location provided excellent service and that our delivery team met your expectations.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
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