1.Good explanation and help from my service person - Najeem 2. prompt delivery. 3. Najeem went out of his way to help me find resources that I needed to take doors off, etc. 4. Delivery men f... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Initially the customer service was good. The delivery personnel were helpful and personable. However my fridge stopped working after they left. I called the sales person and left a message explainin... Toon meer
Bedrijf heeft geantwoord
Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were... Toon meer
Bedrijf heeft geantwoord
Salesperson showed us what we wanted to see and explained the differences between the various options, thus making our decision easier. Prices were good as was the delivery assembly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Toronto
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
- 4167825900
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Worst Experience Ever
I am writing to make you aware of the numerous problems I have experienced with my recent laundry purchase. I purchased the machine on Aug 25th at which point a delivery was scheduled for August 26th. I called on the morning of August 26th and to my frustration they told me there is no delivery in the system. They had to reschedule the delivery and that took an additional 3 days for me to finally receive the unit.
I finally received the unit 3 days later and they had installed the unit and left. Once I turned on the machine on there was a leak half way through the wash cycle. I spent an entire day cleaning up the dirty water off my kitchen floors. I called in and they sent the same installers back and they determined it wasn't an installation error and it was a defect in the unit itself.
They called on my behalf and told CAS to replace the unit. I then received an email stating they are sending a factory technician to come fix the unit and that would take another 5 to 7 business days. I have now been without a laundry machine for more than a month. Everytime I call customer care, I have gotten the worst resolutions possible. I have also submitted a refund request form and haven't heard back since.
This has by far been the worst experience I have encountered from any appliance company or any store for that matter. I will never be shopping at CAS ever again and will also be spreading the word about my experience along with google reviews. I do not have time to wait more days for a factory technician to come to fix the machine as it has now been a ridiculous amount of time since I purchased the unit to be without a working machine.
Please understand the inconvenience and my frustration regarding this matter and send a replacement unit as soon as possible as I am not waiting for a technician to fix the defective unit. I spent a lot of money buying what I thought was a working unit only to be deceived and sent a broken one. I have been cornered and feel trapped in this purchase as I have no options or resolutions as of this moment. Customer care is the worst customer service I have ever experienced.
25 augustus 2023
Antwoord van Canadian Appliance Source - Toronto
Dear DG,
Thank you for sharing your concerns with us.
Please note, that CAS receives all of the products we sell directly from the manufacturer, in their original packaging. We do not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective.
This is why all our products come equipped with a minimum of one year’s manufacturer’s warranty, to ensure that they are able to stand in and address.
Please understand that functional issues are the responsibility of the manufacturer as they hold the first-year manufacturer's warranty.
The manufacturer's first port of call would be to service your appliance.
We apologize for any inconvenience.
Thank You,
W.L
CAS
When I tried to open the washing…
When I tried to open the washing machine, I noticed that the whole front of it was broken
25 augustus 2023
Antwoord van Canadian Appliance Source - Toronto
Dear Saeed,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
As per our records, our Aftersales team was able to assist you concerning this matter.
Your request to exchange the appliance has been approved.
Kindly respond to the email from our Aftersales team for further assistance.
Thank you kindly,
ST
CAS
Customer Service and Samsung Fridge A+
CAS sales (Ravi), customer service (Paul), and the delivery teams are all amazing. I continue to be a loyal customer after more than a decade. CAS delivered a Frigidaire fridge. It had some factory issues. I engaged CAS customer service. They exchanged the fridge for a Samsung (upgrade with small and very fair price difference for me). Great job CAS ! Keep up the great work.
30 augustus 2023
Awful behaviour by delivery staff on the phone
Sales staff was knowledgeable but Delivery staff on the phone were horrible - impolite, confusing and rude. Kept saying you should contact your sales rep, and that they had no idea of what was told my sales staff.
24 augustus 2023
Excellent selection and service at a fair price
Very pleased with my experience. Sales rep used his knowledge of important appliance features to help me choose the right machine at the right price for my for my family. And pickup was fast and easy.
31 augustus 2023
Knowkagable Staff. Fast Delivery
Fair price, helpful sales staff and very quick delivery.
30 augustus 2023
Excellent Service, Reliable Company, Fridge Delivered
Fridge was delivered on time, exactly as advertised, and in excellent condition. Old fridge was hauled away quickly, without a problem.
29 augustus 2023
The salesman was very helpful and…
The salesman was very helpful and accurately told
Me that the washing I purchased will be delivered in 2 days
21 augustus 2023
Ecxcellent experience
I found the salesperson Ravi to be very helpful. Obviously he wanted to make the sale but he did try to meet my needs -so thank you Ravi.
The Downtown Truck people were very helpful also even more-so. They really went the extra mile so thank you.
28 augustus 2023
We are delighted with our new…
We are delighted with our new refrigerator.
The sales associate, Harleen, was knowledgeable,
& the appliance was delivered within a couple of days…
It seems to be functioning well….😊
21 augustus 2023
Antwoord van Canadian Appliance Source - Toronto
Hello Babak,
Thank you for your comment.
Please be advised that the mentioned part does not come with your appliance, per the installation manual - kindly refer to pages 4 and 5 of the below manual, which comes with your appliance.
https://www.canadianappliance.ca/pdf/bosch/built-in-dishwasher/SHVM63W53N-installation-instructions-canada.pdf
This part can be purchased from any hardware store or from your installer.
Thank you kindly,
SJ
CAS
Quick, efficient
Quick, efficient and good knowledge about the product . Sales men was great too . Mike …
27 augustus 2023
Excellent customer service
CSE has a great floor display of appliances. Jona the salesman was not pushy. He answered all questions and followed up. Great purchase experience
23 augustus 2023
Amazing Sales Associate
Ravi the sales associate I dealt with went over and above to assist. Would highly recommend.
13 augustus 2023
I've got an 'appliance' guy if you need one!
My purchasing experience easy and fast. Antonio Barone helped me with a previous purchase and was helpful using emails. His responses were quick as I didn't have to wait for days. This last purchase was all done via email with a final call to complete the purchase. Antonio provided me with warranty options, complete pricing, including delivery and removal, that made my decision easy. I feel like Antonio is my 'appliance' guy!
20 augustus 2023
Super nice staff
The sales rep Mike did a great job of letting me know which options would be best for my kitchen. He even gave me a discount which was really awesome as I'm on a budget right now. It was a bummer that when the range hood got installed the technician noticed that it was not functioning properly. I have a gas stove and now I don't feel comfortable using it until I have someone come in to assess whether or not it can be fixed, which may take up to a week just for them to give me a call.
22 augustus 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.