1.Good explanation and help from my service person - Najeem 2. prompt delivery. 3. Najeem went out of his way to help me find resources that I needed to take doors off, etc. 4. Delivery men f... Toon meer
Bedrijf heeft geantwoord
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1.Good explanation and help from my service person - Najeem 2. prompt delivery. 3. Najeem went out of his way to help me find resources that I needed to take doors off, etc. 4. Delivery men f... Toon meer
Bedrijf heeft geantwoord
Initially the customer service was good. The delivery personnel were helpful and personable. However my fridge stopped working after they left. I called the sales person and left a message explainin... Toon meer
Bedrijf heeft geantwoord
Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were... Toon meer
Bedrijf heeft geantwoord
Salesperson showed us what we wanted to see and explained the differences between the various options, thus making our decision easier. Prices were good as was the delivery assembly.
Bedrijf heeft geantwoord
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
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I bought a washer and dryer from Canadian Appliance Source. Paz was the representative who helped set up my delivery. He was knowledgeable, courteous, and very helpful, and was able to answer all of my questions. He even responded to my phone calls in a matter of minutes. Excellent customer service!
Sheshna was super supportive and helpful rebooking my delivery.
The sales rep was very informative and knowledgeable. I was pleasantly surprised how quickly I received the fridge. The drivers were very friendly and professional. They were in and out in no time.
I spent $10,000.00 on 6 appliances and the stove came with out all the pieces my bottom door won't even close because missing pieces. I don't understand how you can sell an item with out checking if all the pieces are in

Antwoord van Canadian Appliance Source - Toronto
I don’t speak French and wonder why an English option for your survey is not available. Regardless, I had a wonderful experience at your store. My sales associate, Mike Cole, went to great lengths to get the appliances I needed.
Awful to deal with if you have a problem or need to return or exchange. The most non consumer friendly company I’ve dealt with for ages.
Baffling when there are so many choices of places to shop.

Antwoord van Canadian Appliance Source - Toronto
you expect customers to sign upon delivery that everything is there and not damaged, but you don't unpackage your items?? Think about it. I understand if a customer does not want them opened immediately due to construction, however, all other appliances places unpackage items and take away the garbage. Very poor customer service.

Antwoord van Canadian Appliance Source - Toronto
Excellent experience, from the friendly personal service from the sales person to the delivery, which kept me informed about the exact time of arrival. The price was competitive too. Highly recommend!
Not sure why it’s in French? I was happy with my experience from CAS, however I am not satisfied AT ALL with the delivery and set up of my washer and dryer!
Great sales person. Patient & answered all our questions. Delivery folks were excellent. Rogers Lake & Kelvin Francis were careful with our decor, carpet etc.
We are very happy with our purchase and as well with the help from the salesman who advised us on what dishwasher would work for us really well. We would not hesitate to come and purchase again,
Why is this French? I find this very annoying. I live in Toronto, the email came in English, and all I get is a French survey. So, first piece of feedback is that this is very annoying. Secondly, your staff at the store were great (Jona). He got me exactly what I needed in 1 day and I am grateful. Thirdly, the delivery folks were not great. They got the job done but were messy, banged some walls, and left grease marks everywhere. I know you outsource this, but I would not let that company back in my house.
They had my washer and dryer in stock. Got delivered the next day. Two friendly delivery guys came and removed my old units and installed both washer and dryer and hook up. Good service and on time.
10 Star for prompt and good service Mr Ravi was very helpful he is an asset to your company:)
If this was white glove service, I would hat
to see what would have happened with yo
regular delivery!@!!!!!! My husband and I
are in our early 90's. This was not a good
experience.

Antwoord van Canadian Appliance Source - Toronto
Antonio happily answered all our questions and quickly found us a unit in stock. I had to reschedule the delivery multiple times and it was easy to do, so that was very convenient. The delivery guys only had to place the microwave drawer in the front hall, so I can't speak to how careful they would've been if they were delivering something big like a washer/dryer or fridge. All is good with the microwave so far.
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