Canadian Appliance Source - Toronto Reviews 

2.410
TrustScore 4.5 uit 5

4,5

65 Dufflaw Rd., Unit 5, M6A2W4 Toronto, ON, CA


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

1.Good explanation and help from my service person - Najeem 2. prompt delivery. 3. Najeem went out of his way to help me find resources that I needed to take doors off, etc. 4. Delivery men f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Initially the customer service was good. The delivery personnel were helpful and personable. However my fridge stopped working after they left. I called the sales person and left a message explainin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Salesperson showed us what we wanted to see and explained the differences between the various options, thus making our decision easier. Prices were good as was the delivery assembly.

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Huishoudapparatuur winkel

Over Canadian Appliance Source - Toronto

Geschreven door het bedrijf

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Contactgegevens

  • 65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada

  • 4167825900

4,5

Uitstekend

TrustScore 4.5 uit 5

2K reviews

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4,5

Alle reviews

(2.410)

8.039 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

I bought a washer and dryer from Canadian Appliance Source. Paz was the representative who helped set up my delivery. He was knowledgeable, courteous, and very helpful, and was able to answer all of my questions. He even responded to my phone calls in a matter of minutes. Excellent customer service!

30 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Experience

The sales rep was very informative and knowledgeable. I was pleasantly surprised how quickly I received the fridge. The drivers were very friendly and professional. They were in and out in no time.

8 september 2023
Beoordeeld met 1 van de 5 sterren

Missing pieces door won't close

I spent $10,000.00 on 6 appliances and the stove came with out all the pieces my bottom door won't even close because missing pieces. I don't understand how you can sell an item with out checking if all the pieces are in

24 augustus 2023
Logo Canadian Appliance Source - Toronto

Antwoord van Canadian Appliance Source - Toronto

Hello Steven,

Thank you for taking the time to share your feedback.

We regret to learn that your experience has been less than adequate.

This is certainly not the experience we wish for our customers to have.

Whirlpool has a 30-day warranty on parts from the date of delivery.

We advise you to contact Whirlpool Directly.

This is to help ensure that the replacement part can be sent to you personally.

We can also see that our Resolutions Team sent you a corresponding email.

We apologize for any inconvenience.

Best regards,

VG
CAS

Beoordeeld met 1 van de 5 sterren

Awful to deal with if you have a…

Awful to deal with if you have a problem or need to return or exchange. The most non consumer friendly company I’ve dealt with for ages.
Baffling when there are so many choices of places to shop.

11 september 2023
Logo Canadian Appliance Source - Toronto

Antwoord van Canadian Appliance Source - Toronto

Dear Adell,

Thank you for taking the time to share your feedback.

We regret to learn that your experience has been less than adequate.

Please note that as the box has been opened, we need to validate the appliance coming back to CAS.

We apologize for any inconvenience.

Thank you kindly,

ST
CAS

Beoordeeld met 2 van de 5 sterren

you expect customers to sign upon…

you expect customers to sign upon delivery that everything is there and not damaged, but you don't unpackage your items?? Think about it. I understand if a customer does not want them opened immediately due to construction, however, all other appliances places unpackage items and take away the garbage. Very poor customer service.

11 september 2023
Logo Canadian Appliance Source - Toronto

Antwoord van Canadian Appliance Source - Toronto

Dear Kim,

Thank you for taking the time to share your feedback.

We regret to learn that your experience has been less than adequate.

Please be rest assured that your comment will be addressed to the concerned department.

We apologize for any inconvenience.

Thank you kindly,

ST
CAS

Beoordeeld met 5 van de 5 sterren

Excellent service!

Excellent experience, from the friendly personal service from the sales person to the delivery, which kept me informed about the exact time of arrival. The price was competitive too. Highly recommend!

10 september 2023
Beoordeeld met 5 van de 5 sterren

Great Service

Great sales person. Patient & answered all our questions. Delivery folks were excellent. Rogers Lake & Kelvin Francis were careful with our decor, carpet etc.

9 september 2023
Beoordeeld met 3 van de 5 sterren

Why is this French

Why is this French? I find this very annoying. I live in Toronto, the email came in English, and all I get is a French survey. So, first piece of feedback is that this is very annoying. Secondly, your staff at the store were great (Jona). He got me exactly what I needed in 1 day and I am grateful. Thirdly, the delivery folks were not great. They got the job done but were messy, banged some walls, and left grease marks everywhere. I know you outsource this, but I would not let that company back in my house.

7 september 2023
Beoordeeld met 5 van de 5 sterren

Delivery

They had my washer and dryer in stock. Got delivered the next day. Two friendly delivery guys came and removed my old units and installed both washer and dryer and hook up. Good service and on time.

29 augustus 2023
Beoordeeld met 1 van de 5 sterren

Do you speak English?

5 september 2023
Logo Canadian Appliance Source - Toronto

Antwoord van Canadian Appliance Source - Toronto

Hello Nanette,

Thank you for sharing your feedback with us.

Please note that all our agents speak in English.

We can also see that the preferred language setting is set as English on your order.

We apologize for any inconvenience caused.

Thank you kindly,

CAS
T.B

Beoordeeld met 2 van de 5 sterren

If this was white glove service

If this was white glove service, I would hat
to see what would have happened with yo
regular delivery!@!!!!!! My husband and I
are in our early 90's. This was not a good
experience.

30 augustus 2023
Logo Canadian Appliance Source - Toronto

Antwoord van Canadian Appliance Source - Toronto

Hi Gloria,

Thank you for sharing your concerns with us.

This is certainly not the experience that we would like for any of our customers.

A member of our after-sales team will reach out to you to get more information regarding your delivery experience.

Our sincere apologies for your experience and the inconvenience that may caused.

Thank You,
W.L
CAS

Beoordeeld met 5 van de 5 sterren

Nice buying and delivery experience

Antonio happily answered all our questions and quickly found us a unit in stock. I had to reschedule the delivery multiple times and it was easy to do, so that was very convenient. The delivery guys only had to place the microwave drawer in the front hall, so I can't speak to how careful they would've been if they were delivering something big like a washer/dryer or fridge. All is good with the microwave so far.

13 augustus 2023

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