Canadian Appliance Source - Toronto Reviews 

I had a number of questions for Mike Cole the sales person and even though it was a small sale he took the time to answer all my questions.

The delivery team were friendly and helpful

I scheduled the delivery time and they were late. Didn't bother to call to say they had arrived and instead just left. Said that I wasn't available for the delivery. Could not be farther from the truth. Rescheduled, for 2 days later. Delivered and installed the washing machine, however, the water hose was not properly tighten. After about 1 hour there as a massive flood, causing damage not only to my condo unit, but the condo unit below. I instantly called the company, however they deny any wrong doing and said to prove my claim I needed to have taken a video of the installation being done. Water damage photos were not enough to prove their mistake.
Now, I have thousands of dollars of damage repairs and an insurance claim. Will NOT be buying from Canadian Appliance Source EVER AGAIN.

I needed to reschedule a delivery for the LG range and microwave purchased from CAS. I called customer service and was helped by RaEesah Ismael who successfully rescheduled my delivery in a polite and professional manner.

Good service

The CAS home delivery and most of the Customer Care agents are unreliable and unpleasant. Thanks to 4 agents for being helpful during the two days to resolve a simple issue. The delivery guys are more helpful than your customer care agents. The supervisor kept saying that I received ALL their emails & notifications regarding my delivery. So, I forwarded the emails & notifications I received from CAS, including screenshots, including a complaint. There was no time indicated in the email dated Sep 14th, and I did not receive a notification the evening before the delivery set on Sep 15th. The lower rank agent was right, even the supervisor couldn't help me with the problem CAS created. It was just a delivery issue, but somehow, it felt like it was my fault that I did not receive my fridge on September 15th. I find her provocative. She did apologise for what happened. But she already left a bad taste in my mouth. I did not feel that she was willing to help me. She even mentioned that the delivery is free, and I'm not being charged for the second delivery - of course, it will be free, it was not my fault. Someone messed up typing the time. I'm not an ungrateful person (I thanked the agent when he mentioned that they would deliver it again for free - but to be honest, I'm not going to pay for something that is not my fault). Also, the free delivery was offered in the store, I did not ask for it. However, most appliance stores offer free delivery. So, what was she trying to imply? I'd rather pay a delivery fee and get my fridge on time.
The worst customer service in Canada. Even the delivery drivers know how incompetent many of you are. You'd better teach your agents how to handle customer requests or complaints properly and tell them not to be annoyed when the customer asks to spell out their name.

Customer service experience was great. The staff who helped coordinate my delivery were extremely detail ordiented and helpful. Arwyn. B Customer Care Representative is exceptional.

Last week our cottage refridgerator "died" after 20 years of summertime use. Our cottage is on an island in Georgian Bay. We tried a variety of stores in Parry Sound to purchase one and found them to be too expensive and delivery issues were very expensive, plus we needed disposal of the old fridge which nobody would touch. My son had purchased appliances with Canadian Appliances a number of years ago and suggested that they may be helpful. He contacted Jay Falahati-Sadeghi at Canadian Appliance Source and he identified a model that would work well for our cottage. The fridge would be delivered to our marina and they would pick up the old fridge and take it to the disposal site at no cost to us. The fridge cost less than we could find in other stores. The fridge was delivered on time and we moved it out the island with our boat successfully. There was a small dent on the back of the fridge that I pointed out with photos to the Canadian Appliance Home Delivery contact and we worked out a successful compensation with no arguments or resistance. The process of working with Canadian Appliance was very professional and all the details went smoothly. Staff were pleasant to work with, accommodating and flexible and communications by e-mail, phone and tracking services were excellent and accurate. Long review, but this company deserves it. I, and my son have no reservations recommending Canadian Appliances as the best source for appliances, service and support throughout the transaction.

Paz quickly grasped the panicky (for me, not him) situation I was in. My plumber had encountered difficulties in disconnecting my existing washer and at days end could not get the required parts to prepare for the CAS installation. Plus the delivery was set for 8 to 11 am.the next day. The Plumber needs the 8 am time slot to complete his work. Paz was able to reschedule to the next day. Perfect. One happy client!

Despite having a large selection, competitive posted prices, and positive reviews, I would not recommend Canadian Appliance Source (CAS). We purchased a fridge, washer and dryer with Jay at their Dufflaw location in Toronto, leaving satisfied with his advice, our product decisions, and believing that he was providing us with the best possible deal with special discounts, free shipping etc. Upon further review of the CAS website pricing for our exact same products later that day, their total online price was actually $35 cheaper than what Jay quoted me in store with his all of his discounts applied. Even though this difference is not a lot of money, it was still surprising as their website tries to drive traffic into the store with a message stating that store reps “have the ability to significantly discount most product prices below advertised online prices when purchasing multiple products.”

Furthermore, there were several different offers and promotions being shown on their website at the time (ex $150 off 2 appliances with washer/dryer counting as 1 unit for this promotion and the fridge the 2nd, 2% cashback paying on Visa, advertised sale/promo prices without negotiation), which I further questioned while providing screenshots and a summary of my understanding on 2 separate occasions asking Jay to help explain (which also took a lot of my time to compile). Jay asked his manager for support, of which he forwarded his response with some new caveats around how some discounts apply where others don’t. I found their pricing terms and how prices are promoted to be confusing, nuanced, peppered throughout the website etc - the online cart even showed the $150 multi-buy discount checked off automatically (which I was expecting) but not applied to the grand total as apparently buying the washer/dryer as a “discounted combo price” doesn’t count! I think there is an opportunity for CAS to make their pricing easier and more transparent for customers to understand to make more informed decisions.

Lastly, in reading the string of emails that Jay forwarded to me from his manager, I noticed that Jay also asked his manager if he should just cancel our order as I was pressing for answers for what I thought were very reasonable questions as my calculations were showing a difference of almost $300 (a lot of money!). I found this to be quite unprofessional. We have since canceled the order as I’ve completely lost trust in Jay and CAS, which has also taken over a week to process the refund back on my credit card (including with a follow-up as it should only take a few days); at least he was apologetic and empathic in his confirmation back where I’m hopeful he genuinely took the feedback. I will definitely not be coming back to do business with CAS in the future, though.

Bottom-line: I would exercise caution dealing with CAS for your appliance needs from my experience, and would strongly recommend doing your homework first before visiting a store as I don’t believe their reps have your best interest at heart. This experience turned what was supposed to be an exciting day of purchasing new appliances into a complete waste of time and even more stressful for me to source our chosen appliances from other retailers. But in the end, ironically, I actually saved approx. $130 more than I would have paid at CAS, so I guess it was sort of worth it in the end.

UPDATED AFTER CAS RESPONSE:
In response to CAS’s response, I would like to ensure an accurate depiction with the following information so prospective customers can make more informed decisions:

- Fact #1: I have never disputed the competitiveness of CAS pricing (refer to the first sentence in my review). I am questioning how they present their pricing where I believe there is an opportunity to be clearer and more transparent, as well as questioning their sales practices.

- Fact #2: I asked to cancel the order, not CAS “presenting the option to me.” This particular cancelation was fully initiated and requested by the customer.

Fact #3: while the cancelation was finally processed on Apr 7 as noted, it took a total of 11 calendar days/7 business days. On Mar 27, I emailed Jay and requested to cancel the order/process the refund. On Mar 29, I received an email confirmation from Jay that our order will be canceled. On Mar 31, I received an order cancelation notice. On April 3 (after following-up on the refund), Jay advised it would be processed today or tomorrow. On Apr 7, the refund was finally processed (ironically a few days after I posted this Trustpilot review).

Fast, pleasant, not always thorough.

Still in the middle of getting a cooktop for pick up from two provinces away. The date passed to service rep #1 wasn't passed to the store. The website to link to the order is problematic, so another phone call was needed. Date was quickly and easily re-set, so fingers are crossed the cooktop will actually be there waiting for me.

Got great service from Dhruv in shipping and Najeem in sales. Expecting a Bosch fridge delivery in a couple days and hoping all goes well.

I called to speak with my original sales representative who was not working today. I was directed to PAZ V to address my concerns. Paz listened, understood and acted on it in an expeditious manner. Very difficult to find people like that. He arranged prompt delivery of my appliance as requested. A job well done.

We went in on November 15th 2024 to buy a washing machine. We clearly stated that we wanted the GE with an agitator. On November 18th 2024 we received the wrong machine. We were told that we would have to deal with customer service to exchange the machine. We needed a washing machine so we purchased the machine we wanted in the first place. We have had many in store conversations with the store manager that we would get a full refund. To this day it's now December 19th 2024 we have still not received a full refund. This is absolutely the worst place to do business with. No credibility No customer service No customer care. Don't be disappointed save yourself thr aggravation don't shop at canadian appliance source . Go any where else CAUTION ALERT. BEWARE!!!!!!

At first I went to Rona on Castlefield to look for a washer and dryer the employee there treated me poorly. Was actually speaking to me as if I was of less intelligence than them. Thankfully I remembered Canadian appliance on Castlefield was around the corner. All the employees were very welcoming and helpful. Leonard was immensely helpful in helping me decide which appliances would be of best value for my needs. He walked me through the whole process. Thank you Leonard.

I had bought a new fridge and received an email from CAS on the delivery process. It pointed out that I should check that the appliance would fit through the door. Upon meadows I found the door was not wide enough and called the customer service # immediately. Paz went over all the details and we found that the fridge would fit if the doors were removed. He also updated the delivery order to show the doors would have to be removed to get the appliance through the front door. What a huge relief! I found Paz to be very attentive, thorough and extremely professional. Thank you Paz.

Suzanne from the After Sales team assisted us tirelessly with great communication and updates throughout the compensation process. We appreciate her attitude and professionalism.

Aisha was fast, efficient and got me the needed information quickly, proactively asking for other phone numbers and updating my record to reflect both phone numbers. Terrific service.

Paz V - Customer Service was outstanding
He knew my name, what I had purchased 4 years ago without me saying anything except "Hi"
Took care of everything in a minute or less

Aisha was very good in communication, fast in responses and in organizing the pickup

Michael Blimkie, our sales rep at the Dufflaw Street, Toronto store, was exemplary! His knowledge was startling because we thought we knew how to use the item (stove hood) however his declaration that most Canadians don’t, made us curious and his teaching was right on! We used the procedure and his recommendation for a hood and are we ever happy. No pressure or upselling and our beautiful stove hood is terrific.
Thanks Michael!!
Sharon and Bob