1.Good explanation and help from my service person - Najeem 2. prompt delivery. 3. Najeem went out of his way to help me find resources that I needed to take doors off, etc. 4. Delivery men f... Toon meer
Bedrijf heeft geantwoord
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Initially the customer service was good. The delivery personnel were helpful and personable. However my fridge stopped working after they left. I called the sales person and left a message explainin... Toon meer
Bedrijf heeft geantwoord
Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were... Toon meer
Bedrijf heeft geantwoord
Salesperson showed us what we wanted to see and explained the differences between the various options, thus making our decision easier. Prices were good as was the delivery assembly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Toronto
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
- 4167825900
4,5
Uitstekend
2K reviews
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Watch out
Watch out. Yes the prices are competitive but once you purchase everyone disappears. It took me 3 weeks to finally get my washer delivered and the company offered me $65 in compensation. I was lied to by staff members telling me only the original salesperson could change an order, that there were no supervisors in the company and that my delivery charge had been returned to me when delivery was free. It’s a dishonest company who has no clue about service.
30 maart 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Toronto
Dear Jim,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand how frustrating this must have been, especially with the delays, conflicting information and difficulty getting your order adjusted. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
We do see that your order was updated and that compensation equivalent to the delivery charge of 64.95+tax. However, we regret that the overall process took longer than expected and caused frustration.
Your feedback will be shared internally to help improve communication and service moving forward.
Sincerely,
CAS
Khaldoon was very helpful in making…
Khaldoon was very helpful in making sure I got the right appliances for the project
2 april 2026
Antwoord van Canadian Appliance Source - Toronto
Hello Tobey
It was a privilege to help you select the perfect units for your latest project. We appreciate you trusting us with your business. We look forward to seeing you back at the showroom for your future builds!
Warmly,
CAS
From sales floor to my kitchen.
From sales floor to my kitchen.
Great customer service from the whole team.
Will definitely recommend!
Thx.
28 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Renato,
Thank you for the great review! We're so glad to hear you had a positive experience from the sales floor all the way to your kitchen—our whole team will appreciate the kind words.
We truly appreciate your support and recommendation. Thank you for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends as well!
CAS
Very Positive Experience
The service when visiting Canadian Appliance was excellent. I already had a brand in mind, after doing research on the web, and Khaldoon was very knowledgeable about the product. It was just a matter of choosing what I needed in a refrigerator and the whole process--from looking and talking took under an hour! The delivery service arranged by CA was great as well and I had a working frig in a matter of days! Very happy with the whole process!
3 april 2026
Antwoord van Canadian Appliance Source - Toronto
Hello Tia,
We truly appreciate your business and are delighted that Khaldoon helped make your selection process so seamless. It’s wonderful to know your new refrigerator was up and running in just a few days. We look forward to seeing you at the store again soon!
Best regards,
CAS
Excellent …
Delivery was excellent and the fridge was perfect and customer service was great. I would definitely buy more products from here
1 april 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Paul,
We're happy to hear that you had a great experience with our delivery and customer service, and that you love your new fridge! We appreciate your business.
CAS
Harlem helped us to choose our fridge…
Harlem helped us to choose our fridge and stove , very knowledgeable and friendly 👍👍👍
27 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Antonio,
Thank you for sharing your experience! We’re delighted to hear that Harlem was able to help you choose the perfect fridge and stove with knowledgeable and friendly service—he’ll be so happy to hear your kind words.
We truly appreciate your business and thank you for choosing CAS. We look forward to helping you again in the future, and we’d love for you to recommend us to your family and friends!
CAS
Great delivery experience!
The delivery was 1 hour early. The 2 delivery persons were super effecient and friendly. Great experience!
28 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Dr. Walter,
We're so glad the delivery team was efficient and friendly, making it a great experience, even arriving an hour early! Thanks for your feedback.
CAS
Delivery is terrible
Delivery is terrible. I ordered once and the delivery was 7 hours late I had to cancle several of my business appointments waiting for nothing. So the 2nd time I ordered i rented a truck and did pick up and delivery myself. The products are good products if you had good delivery would be an excellent store.
17 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with delivery and the inconvenience it caused.
We understand how frustrating this must have been. While delays can occasionally occur, we sincerely apologize that this impacted your experience.
We will share your feedback with our team to help improve our delivery service moving forward.
Sincerely,
CAS
Speedy attention to my request
17 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Hudson,
We're happy to hear that we provided prompt assistance. Thank you for your feedback; we appreciate it greatly.
CAS
The salesperson was honest
The salesperson was honest, knowledgeable and pointed us to the machine/s he thought were right for us, and why. Given our age and comfort with new technology, he recommended appliances with less fancy gizmos and more easy access.
Delivery was quick and efficient.
24 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Daniel,
Thank you for taking the time to share your experience! We’re so pleased to hear that our team provided honest, knowledgeable guidance and helped you find appliances that truly suited your needs and comfort level. Making sure every customer feels confident in their choice is very important to us.
We’re also glad the delivery process was quick and efficient—that’s exactly the kind of seamless experience we aim to provide from start to finish.
We sincerely appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends!
CAS
Great Service & Price
Mayank was very kind, patient and helpful. He found us some great appliances at a great price. We would definitely recommend him, and our experience at Canadian Appliance Source.
15 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Jen & Adrian,
Thank you for your wonderful review! We’re thrilled to hear that Mayank was kind, patient, and helpful, and that he helped you find great appliances at a great price.
We truly appreciate your business and your recommendation. CAS looks forward to serving you again in the future—please don’t hesitate to share your experience with family and friends!
CAS
Antwoord van Canadian Appliance Source - Toronto
Hello Sandy,
We’re thrilled that the delivery was quick and the service met your expectations. It’s always a pleasure to make things easy and efficient for our customers.
Can’t wait to serve you again soon!
Warm regards,
CAS
Antwoord van Canadian Appliance Source - Toronto
Hello Domenic,
We’re glad you found our team helpful and enjoyable to work with. It was a pleasure assisting you, and we look forward to working with you again or seeing you back in the store.
Best wishes,
CAS
I had a great experience with Harleen
I had a great experience with Harleen . The delivery was simple. The removal of all debris was great. Have been a longtime client of CAS and will continue to be.
Thanks.
18 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Hello Anna,
It’s wonderful to hear that Harleen and our delivery team made everything easy and thorough for you! We truly appreciate your loyalty and look forward to serving you for years to come.
Warmly,
CAS
Bought washer dryer
Bought washer dryer. When they installed told us vent pipe would not work and they left. I arranged to change vent and called back to schedule in stall and they told me it’s past 72 hours sorry good bye.
I will say good bye and never shop there again and tell everyone my experience. Awful.
I ended up having to hire someone to do it. Cost me another $250. I bought specifically at CA because it was included.
The reply I got back was so sorry you re frustrated. Made it worse! Seriously what has happened to service
9 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Dear Lu Rosati,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration you encountered with the installation process.
We understand how disappointing this must have been, especially after making arrangements to correct the venting issue. We sincerely apologize that the 72-hour policy and installation requirements were not clearly explained at the time of sale.
We appreciate your feedback and will share it with our team to help improve communication moving forward. We regret the inconvenience this has caused.
Sincerely,
CAS
knowledgable, responsive and transparent
The sales representative was very helpful. No confusion, knowledgable, responsive and transparent offering the best option for customers.
It was a pleasure dealing with Mayank Gupta
14 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Eugene,
Thank you so much for your kind feedback! We’re thrilled to hear that Mayank Gupta was helpful, knowledgeable, responsive, and transparent, providing the best options for your needs. It’s wonderful to know your experience was such a pleasure.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Jay is a very knowledgeable and…
Jay is a very knowledgeable and professional sales advisor, who we have used successfully in our appliance needs in the past and just last week when we bought a frost free freezer.
We really like the store, the always available products and the efficient delivery team.
15 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Anthony,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Jay continues to provide knowledgeable and professional support for all your appliance needs, including your recent frost-free freezer purchase. It’s great to know you appreciate our product availability and our efficient delivery team as well.
We truly appreciate your ongoing business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Great purchasing experience.
The key to purchasing a large item, such as an appliance, is trusting the information that that the salesperson is telling you. They can't know all the details of every item, so looking up extra information is a good thing. Saying they know 'everything' is not. Khaldoon Al-Warhani read and then told me about minor yet important functions to compare brands, ones I didn't even know were relevant. I'm very happy with the stove top we chose. I cook a lot and this item fulfills my needs.
5 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Judy,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that Khaldoon Al-Warhani took the time to research and provide accurate, helpful information on the stove top, highlighting important details that made your decision easier. It’s wonderful to know your new stove top perfectly meets your cooking needs.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Great experience
14 maart 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Tatyana,
Thank you for your feedback! We’re glad to hear you had a great experience with CAS.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
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