I was kept informed of the timing of the delivery which is appreciated. The two guys that delivered and installed the washer was friendly and very efficient. Provided all the information we need and... Toon meer
Bedrijf heeft geantwoord
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Hello, The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. Th... Toon meer
Bedrijf heeft geantwoord
Their sales person, Nick Ching was great on follow up and handling all my questions and call backs. He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow u... Toon meer
Bedrijf heeft geantwoord
After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best dec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Vancouver
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
1905 Main St, V5T3C1, Vancouver, BC, Canada
- 6042820662
4,6
Uitstekend
1K reviews
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I would give five stars if my chosen…
I would give five stars if my chosen appliance was in stock and could have been delivered sooner. But, otherwise everything was good.
15 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Great Canadian Appliance
Had a great purchase experience from my sales representative, Tony Emamyar. I found him extremely friendly and knowledgeable about the product. After purchasing I was surprised the company issued a discount due to competitor price match, amazing!
8 juli 2026
Antwoord van Canadian Appliance Source - Vancouver
Hi Victor,
Thank you for your great review and for choosing CAS! We're delighted to hear Tony provided friendly, knowledgeable service and helped make your purchase experience a positive one. We're glad our price match policy added even more value to your purchase. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Tony helped us find the…
Tony helped us find the fridge, range and dishwasher we wanted quickly and arranged the delivery date without any issues to coincide with our renovations.
The delivery guys were great too. Lots of kudos to them dealing with our multi leveled garden. They removed and took away the older appliances.
7 juli 2026
Antwoord van Canadian Appliance Source - Vancouver
Hi Flavia,
Thank you for choosing CAS and for your fantastic review! We're delighted to hear Tony made the selection and scheduling process easy, and that our delivery team went above and beyond during your installation. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
We had an absolutely horrible…
We had an absolutely horrible experience with this company. We made the purchase of a washer/dryer combo. They offered next day delivery which we thought was great and was appreciated. We informed them we couldn’t be home until mid afternoon and they said they would try . I was informed that they would notify me the night before with four hour window for delivery the next day . If I couldn’t be home during that time they gave me a cancellation phone number. Which I called immediately after receiving the delivery time window because I couldn’t be home. I spent over two and a half hours on hold at which I hung up then sent a email to their customer cancelation address. The next day I received a text saying they were on their way and I was the next delivery. I called later that afternoon to reschedule. I once again informed them I was only available after 1:30 and they informed me that I may not fit into their route schedule. I don’t understand they informed us they delivered until 9 pm . And the couldn’t accommodate out time widow of between 1:30-9:00 if we didn’t fit into their route schedule. We ended up cancelling our purchase and bought from another store which had no problem delivering the next day after 1:30 !!
13 juli 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Vancouver
Dear Gordie Mckinnon,
Thank you for your feedback. We sincerely apologize that your delivery was unsuccessful and did not go as planned.
Please be advised that delivery routing and time windows are determined based on the specific delivery locations assigned for that day.
Consequently, we are unable to guarantee specific time windows.
Sincerely,
CAS
Extremely pleased!
I am very ill. I needed a fridge in a hurry. I could not go shopping. I made one phone call. Over a period of about 90 minutes and several calls with the same salesman, Mukul, I made a decision. I feel Mukul was patient and helpful and considered my situation. The fridge was delivered in less than 48 hours ! I am very pleased with the service, including the delivery fellows.
7 juli 2026
Antwoord van Canadian Appliance Source - Vancouver
Hello Caroline
We are so glad that Mukul and the delivery team were able to support you and make this process easy during a difficult time.
We look forward to assisting you again whenever you need us!
Best regards,
CAS
Suraj understood exactly what we are…
Suraj understood exactly what we are looking for, made good recommendations and gave us time to make the decision. We are very happy with his service and our purchase.
30 juni 2026
Antwoord van Canadian Appliance Source - Vancouver
Hello GW
We are thrilled that Suraj took the time to understand your needs and provided such thoughtful, well-paced recommendations.
We look forward to working with you again in the future!
Best wishes,
CAS
Our experience with our washer/dryer purchase
Our experience with the salesperson in-store plus with the delivery/installation crew was very positive. The installer noticed that we had a minor leak at the hot water shutoff and gave us recommendations on how to deal with that.
21 juni 2026
Antwoord van Canadian Appliance Source - Vancouver
Hello,
We appreciate you highlighting the exceptional care provided by our showroom staff and our proactive installation crew.
We look forward to working with you again in the future!
Cordially,
CAS
Great Service Experience!
The tech went above and beyond to get the installation done on the first business day after delivery. After a couple of delays he still made it to our place before 7:00 p.m. and did our removal and installation in under 40 minutes. He was polite and efficent.
21 juni 2026
Antwoord van Canadian Appliance Source - Vancouver
Hello Angela,
We are incredibly happy that our installation technician went completely above and beyond to accommodate your timeline and complete your setup so rapidly.
We look forward to assisting you with any future upgrades!
Many thanks,
CAS
Antwoord van Canadian Appliance Source - Vancouver
Hi Darin,
Thank you for your great review and for choosing CAS! We're happy to hear you were pleased with our prices, quality, and customer service. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Complicated return just experienced
Complicated return just experienced. Even my property manager said the return is Complicated. We showed the photo the cabinet only able to fit 23.75. He said the dishwasher from Frigidaire should fit. Later on technician told me it didnt fit so we have to return it. Item still under review and not picked up and it is been a week already. Even my tenant starts complaining already. Nexttime I might go somewhere else.
29 juni 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Vancouver
Dear Customer,
Thank you for sharing your feedback with us.
We are sorry to hear that your Frigidaire dishwasher did not fit.
According to our records, our Returns Team is waiting for photos of the dishwasher to proceed with the return approval.
Please provide these photos as soon as possible so they can move forward with your request.
Sincerely,
CAS
great service
great service, very knowledgeable staff, professional and polite. I'm happy with my purchase.
17 juni 2026
Antwoord van Canadian Appliance Source - Vancouver
Hi,
Thank you for your kind review! We're happy to hear you were pleased with our knowledgeable and professional team and that you're satisfied with your purchase. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Great service as usual
Great service as usual. Didn't even have to go into the store. Nader took care of everything over the phone and email.
I can't say enough about the delivery, so thorough and professional.
18 juni 2026
Antwoord van Canadian Appliance Source - Vancouver
Hi Don,
Thank you for choosing CAS and for your continued trust in us! We're delighted to hear Nader was able to make the process easy and seamless over the phone and email, and that our delivery team provided such thorough and professional service. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Everything went well except for the…
Everything went well except for the installation which was very speedy but the installer forgot to turn on the water at the back of the machine. I spent a day trying to get help from the company to no avail. My son finally came over that night and pulled out the machine and turned the dial at the connection another way and on came the water.
10 juni 2026
Antwoord van Canadian Appliance Source - Vancouver
Hi Eddie,
Thanks for your feedback! We’re glad you had a good experience with our website and on-time delivery. We appreciate your business with CAS and look forward to serving you again—please feel free to recommend us to your family and friends.
CAS
Very professional and knowledgable staff
7 juni 2026
Antwoord van Canadian Appliance Source - Vancouver
Hi Nasir,
Thank you for your kind feedback and for choosing CAS! We're pleased to hear that our team provided professional and knowledgeable service. We truly appreciate your business, look forward to helping you again, and would be grateful if you recommended CAS to your family and friends.
CAS
Great place for new appliances
Purchasing a new washer dryer was seamless with Tony. He was very helpful. Promise to deliver on time and did. His team was so efficient. Would definitely consider purchasing new appliances from CAS in the future.
7 juni 2026
Antwoord van Canadian Appliance Source - Vancouver
Hi,
Thank you for choosing CAS! We're glad to hear Tony made your washer and dryer purchase seamless and that the delivery was on time and efficient. We truly appreciate your business, look forward to serving you again in the future, and hope you’ll recommend CAS to your family and friends.
CAS
Highly recommend CAS!
Suraj was great. The fridge that we wanted was in stock, and delivery was organized ASAP. The delivery team were exceptional. living in an older building, the suites aren't designed for moving large appliances, but the delivery team found a way, and were cheerful regardless of the challenges !
12 juni 2026
Antwoord van Canadian Appliance Source - Vancouver
Hi Jackie,
Thank you for your wonderful review! We're delighted to hear that Suraj was able to help you find the right refrigerator and arrange a quick delivery. It's especially great to know our delivery team went above and beyond to navigate the challenges of your building while maintaining a positive attitude. We truly appreciate your business and look forward to serving you again in the future. If family or friends are shopping for appliances, we'd be grateful if you recommended CAS to them!
CAS
Tony was very helpful and knowledgeable…
Tony was very helpful and knowledgeable there was no pressure and the delivery was scheduled within days. The delivery was on time and they installed everything within minutes and hauled away my old washer all at no charge. I definitely recommend CAS for any new appliance purchase.
I'm happy with my new washing machine
10 juni 2026
Antwoord van Canadian Appliance Source - Vancouver
Hi Michelle,
Thank you for your kind feedback! We're glad to hear Tony provided helpful, no-pressure service and that your delivery and installation went smoothly. It's great to know you're happy with your new washing machine. We truly appreciate your business and your recommendation, and we look forward to serving you again. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
The salesman was very nice and helpful
The salesman was very nice and helpful. I did my research before coming to the store and knew what I wanted already. The prices are the best.
30 mei 2026
Antwoord van Canadian Appliance Source - Vancouver
Hi Christine,
Thank you for your review and for choosing CAS! We're glad to hear you found exactly what you were looking for and that our team was able to help. We appreciate your business and look forward to assisting you again in the future. Please keep us in mind for your next appliance purchase, and feel free to share your experience with family and friends!
CAS
Knowledgeable
Knowledgeable, thorough, efficient sales routine.
Quick delivery and installation as promised
5 juni 2026
Antwoord van Canadian Appliance Source - Vancouver
Hi Robert,
Thank you for your review and for choosing CAS! We're pleased to hear you had a smooth experience from sales through delivery and installation. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for future appliance needs and recommend us to your family and friends!
CAS
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