The salesperson was knowledgeable and helpful. He was able to find a suitable appliance and have it delivered to us within a few days. By comparison, a nearby competitor told us that it would take at... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a great experience working with Farman Khan (sales - Victoria). First of all, he answered the phone. I had questions that were not easy for me to navigate on the website. Farman is very computer... Toon meer
Bedrijf heeft geantwoord
Farman Khan was terrific - when our appliance store went out of business and left us high an dry on a full set of appliances for our kitchen reno, we called CAS and Farman responded immediately and ev... Toon meer
Bedrijf heeft geantwoord
We were treated very well by Faran even though we had to wait for his attention as he was busy with other customers. We should have booked time with him or his associate. We explained what we were... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Victoria
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Canada
- 2509992433
4,5
Uitstekend
671 reviews
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Straight forward information on…
Straight forward information on product, product knowledge and fast and easy delivery.
15 augustus 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Good service in store and delivery.
13 augustus 2026
Antwoord van Canadian Appliance Source - Victoria
Hi Ken,
We are so pleased to hear that you had a positive experience with both our in-store service and delivery. We truly appreciate your feedback!
CAS
Best service
I got good service from a knowledgeable person in-store, and good service when it came to delivery. Thanks again.
13 augustus 2026
Antwoord van Canadian Appliance Source - Victoria
Hi Abdallah,
We are so pleased to hear that you received good service from our knowledgeable in-store person and that your delivery experience was also positive. We truly appreciate your business!
CAS
Lots of options explained
Lots of options explained, fair price, and delivery was right on time.
7 augustus 2026
Antwoord van Canadian Appliance Source - Victoria
Hi Robert & Paul,
We're so pleased to hear that you found our options well-explained, our pricing fair, and our delivery right on time. Thank you for your wonderful feedback!
CAS
Knowledgeable and helpful salesperson
The salesperson was knowledgeable and helpful. He was able to find a suitable appliance and have it delivered to us within a few days. By comparison, a nearby competitor told us that it would take at least two months to find our desired model.
28 juli 2026
Antwoord van Canadian Appliance Source - Victoria
Hi Alan,
Thank you for your wonderful review! We're delighted to hear our team was knowledgeable and helpful in finding you a suitable appliance and arranging prompt delivery. We appreciate you choosing us and look forward to serving you again.
CAS
Benjamin made buying a new oven and…
Benjamin made buying a new oven and fridge for my suite easy and low pressure.
25 juli 2026
Antwoord van Canadian Appliance Source - Victoria
Hi Chad,
We're so glad to hear that your experience purchasing new appliances for your suite was easy and low-pressure. Thank you for choosing us!
CAS
Great experience working with Farman
I had a great experience working with Farman Khan (sales - Victoria). First of all, he answered the phone. I had questions that were not easy for me to navigate on the website. Farman is very computer-savvy and was extremely knowledgeable about the products and the delivery/install options. It was a pain-free experience; I am so thankful. As for their competition - two weeks later, I still haven't heard back from two of them after leaving messages and talking to receptionists.
31 juli 2026
Antwoord van Canadian Appliance Source - Victoria
Hi Chyland,
Thank you for choosing us and for your thoughtful review! We're delighted to hear about your excellent experience with one of our sales team members in Victoria. It's wonderful to know that their product knowledge and assistance with delivery and installation options made your experience seamless and pain-free. We truly appreciate your business and look forward to serving you again in the future.
CAS
Great selection in the store
Great selection in the store. Easy to compare models. Friendly sales people.
28 juli 2026
Antwoord van Canadian Appliance Source - Victoria
Hi Kathy,
We are so pleased to hear that you found our selection great and that our sales team was friendly and helpful. We truly appreciate your business!
CAS
Rabia was amazing throughout the entire…
Rabia was amazing throughout the entire process - super quick communication. And she knows her products! The delivery service was outstanding - our delivery was tricky to say the least and they navigated as pros.
24 juli 2026
Antwoord van Canadian Appliance Source - Victoria
Hello
It brings us immense joy to hear how well our team communicated with you and navigated a challenging delivery with true expertise!
We look forward to welcoming you back to our store anytime.
Warm wishes,
CAS
Easy to order and fast turnaround for…
Easy to order and fast turnaround for delivery and set up.
10 juli 2026
Antwoord van Canadian Appliance Source - Victoria
Hi Stephanie,
We're so pleased to hear that your ordering process was simple and that you experienced a quick delivery and setup! Thank you for your positive feedback.
CAS
I bought an LG washing machine from…
I bought an LG washing machine from this company. The delivery and setup went well. No problems. Three months later, the machine is leaking water all over my basement. I would suggest this company cease dealing with ANY LG product, as they are terrible and have the worst customer service I have ever seen.
7 april 2026
Antwoord van Canadian Appliance Source - Victoria
We are truly sorry to hear about the leaking issue with your washing machine so soon after purchase. We understand your frustration and appreciate you bringing this to our attention. Please reach out to aftersales@caslp.ca for more assistance.
Sincerely,
CAS
The order and delivery process was mixed
The order and delivery process was smooth, but I'm concerned about deceptive advertising. The website has a banner on the specific refrigerator I ordered that says "Free Delivery and Setup*". However, I was charged not only for the delivery, but also for "packaging disposal". When I go back to the site to investigate that asterisked footnote, it does say at the very bottom "Same/Next day delivery available to select areas only." Apparently Vancouver Island is not a select area, even though the Langford store is only about 20KM from my house in Victoria. It turns out they also charge for delivery in Langford.
11 juli 2026
Large inventory and helpful people…
Large inventory and helpful people willing to spend time explaining the differences in the various products. I bought a top loading GE washer and could not be happier with it. Delivery from Vancouver within two days. Highly recommend:)
3 juli 2026
Antwoord van Canadian Appliance Source - Victoria
Hi Linda,
Thank you for your wonderful review and for choosing CAS! We're thrilled to hear our team helped you find the right appliance and provided a smooth delivery experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new washer!
CAS
Rabia's knowledge of available products…
Rabia's knowledge of available products and alignment with our needs was spot on and the delivery team impressed: efficient and professional. This is a great first experience with Canadian Appliance Source after our previous source for our properties closed. We will be back. Thank you!
8 juli 2026
Antwoord van Canadian Appliance Source - Victoria
Hello
We are proud to have earned your trust for your properties and are glad our team hit the mark.
We look forward to partnering with you on many more projects ahead!
With thanks,
CAS
Thankful to have replaced my 11 year old frost free fridge that was needing to be defrosted!
Good customer service and communication. Good delivery. Good product (LG refrigerator). Only snag was they didn’t warn me they don’t connect the water if I have copper pipes. I do. Fortunately a neighbor came to my rescue.
4 juli 2026
Antwoord van Canadian Appliance Source - Victoria
Hello Carla,
We are thrilled to hear that you are completely enjoying your new units and had a great experience with our team.
We look forward to seeing you at the store for any future needs!
Warmly,
CAS
customer servicewow
customer service
delivery time and EXCELLENT service on the part of the two young men . they were very efficient, polite,and courtious.
24 juni 2026
Antwoord van Canadian Appliance Source - Victoria
Hello Marilyn
We are so glad to hear that our delivery pair provided such a prompt, respectful, and highly efficient experience at your home.
We look forward to welcoming you back whenever you need us next!
Best regards,
CAS
The salesman was informative
The salesman was informative, not pushy, and help us confirm our decision on a washer/dryer suitable for two seniors.
He arranged for prompt, 2 day delivery and that delivery also went very well with courteous staff and a quick in and out.
1 juli 2026
Antwoord van Canadian Appliance Source - Victoria
Hello Mary,
We are so glad that our representative could help guide you to the perfect configuration for your home and ensure a quick, courteous delivery setup.
We look forward to seeing you at the store again soon!
Warm regards,
CAS
Great service and prices
23 juni 2026
Antwoord van Canadian Appliance Source - Victoria
Hello Stephen,
We are pleased that our team could deliver top-tier care and competitive value for your needs.
We look forward to welcoming you back to our Victoria location down the road!
Sincerely,
CAS
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