Good!!!!!!
7 mei 2026
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3,4
Gemiddeld
6 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great service and prompt delivery 5 star A+++
Really solid company to work with. Placed a small trial order while getting my niche fashion brand off the ground, they been great from the start. Lots of UK manufacturers with high MOQs, but that wasn’t an issue at all.
Service very flexible – everything we asked were discussed / adjusted which made the whole process much easier. Took us back and forth for about a week or 2 finalising production details. Once confirmed, turnaround was impressively quick
Order arrived in approx 3 weeks - genuinely pleased with. Overall a really positive experience and I’d definitely recommend them
18 maart 2026
Review zonder uitnodiging
Antwoord van Canvaswhisper
Hi,
Thank you so much for taking the time to share your experience with us. We really appreciate your kind words — it means a lot to our team.
We’re glad to hear everything went smoothly and that you’re happy with the result. If there’s ever anything we can help you with in the future, don’t hesitate to reach out.
Thanks again for your support!
Best regards,
The Canvaswhisper Ltd Team
Proceed with extreme caution
I would strongly advise any start up or small business to avoid this manufacturer based on my experience.
I started working with them in April 2025, signed a contract paid a deposit of £1,800 after they repeatedly offered me unlimited samples with revisions and a refund if I was unhappy with the samples. The revision terms were not clear and I was charged for every revision. When I asked for a refund of the deposit excluding revision costs they defensively refused stating this was no longer available.
I was told fabric swatches would only require payment for postage, but I was later then charged for the swatches.
The sampling process was slow and frustrating. Fabric sourcing alone took months. I went through multiple rounds of sampling and errors kept happening despite me providing clear tech packs and professional patterns. I had to constantly resend documents, and repeat instructions. The samples themselves were poorly made, badly finished and did not resemble a professional retail standard. They asked me to take one of the samples to a tailor to get the size right which I did at my own cost, they then got the sizing wrong again and did not even follow the sample I had tailored and sent to them.
Eventually after several rounds, the samples were just about acceptable. I was desperate to launch as I had waited years to be able to bring this dream to life so I just accepted them. I paid for the bulk and was told that if there are any defects its likely caused by transportation. Throughout the whole sampling process there was repeated pressure to go ahead with bulk production even though the samples were not right yet.
When my bulk order arrived, the reality was extremely concerning. Out of my order, 58 units were defective with pockets sewn at an angle on shirts, missing buttons, misaligned buttons on the front of a blazer, sleeves sewn at different points, sleeve cuffs cut differently some bigger than others.
When I raised these issues, responsibility was not accepted. I sent over a 100 photos. I was told defects could not be assessed from photos and required an inspection and to be sent back to them. They suggested 3rd party inspection to which I agreed but they refused to agree to any terms such as refund if the inspection confirmed defects. They told me quality control standards were not agreed despite this never being raised earlier in the process. They kept saying things like '' we need to make sure that these defects even exist'' despite clear photographic evidence. There was warnings of using their internal reports in court. They also tried to blame transportation. They would only accept their own internal inspection which is of course biased as they manufactured the goods. They claimed the issues were minor and repairable. I reached out to a QC company who confirmed to me that they were not repairable and only the buttons could be moved but would still leave a hole. The situation felt like constant deflection rather than resolution.
Overall this has been an extremely costly, stressful and disappointing experience that has had a serious impact on my business leaving me with only 19 units to sell.
In response to their comments- I offered to bear 3rd party inspection costs if no defects were found and suggested a refund if defects were found this was refused stating it was unreliable, and could be rejected by them even if defects were found due to it not meeting their internal QC non of which was ever disclosed . I cited the inspection be measured against the pre production sample. They cited only their inspection would be the final deciding factor. The solution offered was repair first then possible compensation with no clear defined amounts ever offered, this is not a refund, refund was avoided at all costs. The pictures clearly showed the defects, an external QC company could clearly see them. In terms of promotion on social media this was solely to recover losses and move stock, these were of ok quality but definitely not retail standard. I never raised an issue with the trousers. I raised an issue with the defective stock. I have only 19 units out of 80 that are fit for sale. At no point was a clear refund offered- the proposal was repair first, then possible compensation with no defined refund amount. This review is an accurate representation of my experience as I would hate for any small business to be in this position. In response to their further comments which they keep changing to rewrite the narrative. A full refund upon inspection was never offered and they stated that repair would be the resolution. No clearly defined resolution and outcome was offered. Had a full refund been offered I would have accepted. I will not continue to update this as I imagine they are trying to get this honest review removed.
30 april 2025
Review zonder uitnodiging
Antwoord van Canvaswhisper
Hello to anyone reading this comment,
First, we would like to clarify the situation to provide full context. The client claimed that the goods had defects and, based only on a few photos, requested a full refund while refusing to return the products.
In response, we proposed several solutions:
Option 1: We offered to send one of our staff members to the client’s location to conduct an in-person inspection. If any defects were confirmed, we agreed to provide a full refund. However, this option was declined.
Option 2: We suggested that the client return one or two items from the allegedly defective products as samples for verification. Once any issue was confirmed, we would proceed with after-sales service, including repair or refund. This option was also declined without a clear reason.
Under these circumstances, the photos provided were not sufficient for us to confirm that defects actually existed, especially as no structural defects could be identified from the images. While we remain willing to provide assistance, including repair or refund, this would require us to physically inspect the goods. This is a reasonable and standard requirement in any business practice. However, this was interpreted by the client as an excuse to refuse a refund, which ultimately led to this review.
In this case, we worked with the client for nearly a year. Throughout the development process, we provided ongoing assistance. Like many early-stage designers, the client did not have a fully finalized plan at the beginning. We offered multiple rounds of fabric sourcing free of charge. During this time, the client frequently introduced new ideas and additional requirements that were not part of the original agreement, which naturally extended the timeline.
The client stated dissatisfaction with the product. However, on her own social media and brand TikTok account, she previously expressed clear satisfaction with the products we produced. This creates an inconsistency with the current claims.
In addition, after the first sample was completed, the client confirmed that all requirements had been well executed and indicated that we were ready to proceed to bulk production. This differs from the statement that only the final sample met expectations.
Regarding sizing, we produced strictly according to the specifications provided before production. Any dissatisfaction after delivery appears to result from later changes that were not communicated in advance. The revised sizing was not confirmed prior to production, so this cannot be considered an error on our side.
Regarding additional sample fees, we clearly communicated that revisions would be free of charge if we failed to meet agreed requirements. However, if the client introduced new design changes or additional requests, extra sample fees would apply, as this constitutes additional development work. In some cases, completed samples were replaced with entirely new styles, which also required additional charges.
We also agreed to a third-party inspection; however, the client requested that we bear the inspection costs. As responsibility had not been established, we were unable to accept that condition.
Finally, we would like to emphasize that we are not a perfect company. As with any real business, there are clients with different experiences and expectations. However, this also reflects that we are a genuine operating company, and we do not manipulate or fabricate reviews. We always strive to support our clients, while also maintaining our principles when it comes to fairness and facts.
Update：
We will never delete this comment. We have a clear conscience. We will not yield to unfair business practices because of a single “negative review.”
The customer hasn’t returned the item, so we can’t inspect it in person. The photos show no clear issues. We will definitely reject the request for a FULL refund.
All the best,
CanvasWhisper Team
I ordered a batch of women’s hoodies…
I ordered a batch of women’s hoodies from them last month. Samples came super fast, and communication was easy. The fabric feels nice and soft. One small drawstring issue got fixed quickly. Shipped in two weeks. Pretty happy overall.
13 april 2026
Review zonder uitnodiging
Antwoord van Canvaswhisper
Thanks so much for your review!
Really glad to hear the samples got to you quickly and that everything felt easy to work through. Happy you liked the fabric too — that’s something we pay a lot of attention to.
Appreciate your patience with the small drawstring issue, and I’m glad we could sort it out quickly. Great to know everything arrived on time and that you’re happy overall.
Looking forward to working with you again!
Best,
CanvasWhisper Team
Bad communication, no calls, dodgy website
Tried numerous times to work with Canvas Whisper and request a call to discuss my requirements but every time they had a excuse and over a week later, still no phonecall.
They say they do not meet or speak to new customers, and their factory has no space to meet clients so everything is done online and I'll be sent samples.
Something just doesnt add up. It's dodgy, they don't reply, and refuse to have a phonecall.
I asked around four to five times for a phone call but every time was declined .
The reply will now know doubt say that they are very busy and prefer to keep all communications online, I never knew it was such a problem to speak to your potential new customer
3 maart 2026
Review zonder uitnodiging
Antwoord van Canvaswhisper
We believe this review is not genuine. We have already reported it to the platform, but unfortunately it still remains online, which seems to happen quite often on Trustpilot.
The person who posted this review is not a customer we recognize. We have never received any email inquiries,or orders from this individual.
If anyone reading this review has any questions or concerns, please feel free to contact us directly. We are always happy to help and will do our best to provide clear information, support, and the best possible service.
CanvasWhisper Ltd
Awful company!
I would avoid this company at all costs as it will be a cost to you. The bad website should’ve really been a deterrent but as it’s a new company thought I would give them a chance. I’m a startup, so them advertising that they help startups was a positive for me. They even provided business names of their clients who I checked out. One came back to me giving glowing praises, but the reality of it is they are based in China and they do all their dealings in China regardless of whether they ‘say they are based in London. Even their communication was based in China. Again Red Flag! I wanted to do a small run and thought I would test them with a sample. The first project manager was rude and unprofessional and completely missed the brief. I was ready to write a review then but I was convinced that the new project manager would be different and would be able to handle my requirements. But just as bad. I suppose the real test is how they behave when something goes wrong.
They were asked to find a replacement material for a corporate dress. The current sample was a bit too see-through so the brief was really to find a suitable material and yet they failed that and provide a sample that was more see-through than before. They come up with weak excuses, then swear blind that it’s better?? I was told I would be sent swatches but the package arrives without swatches even though I waited a while for that sample. They just lack common sense and they don’t take responsibility for missing a brief. They don’t ask questions, they just assume! This isn’t a manufacturer and a supplier that you can rely on. The worst of it is I paid for the sample and the delivery of the sample from china to my address and the delivery service they used decided to dump my sample and my previous sample in the middle of the road. Somebody that found my package kindly found my address but as a professional company, should they not have their own delivery service?? If I was to list everything they were supposed to do and didn’t do, you’d be here all week. Communication is so poor! I thought at first it was a translation problem but realised quickly that it was just them . Avoid Avoid Avoid.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Canvaswhisper
Hello Sheyi and any potential customers reading this review,
We would like to clarify the situation. First, we are not a new company. Our factory has been established for over 30 years, producing products for various brands. Only in the past two years have we started supporting emerging designers, offering zero MOQ services to assist those with limited budgets.
Regarding your comment about our factory in China, we have stated on our website (About Us/FAQ) and in our communication that we are an international manufacturer with factories worldwide at different price levels. You chose the China factory and sent your samples there, showing clear agreement. Customers are also welcome to visit our factories worldwide by appointment.
We are proud of our China factory. Every employee here has worked with us for 10 to 20 years, demonstrating dedication and professionalism.
Regarding the claim that our project manager was rude, the reality is the opposite. Your package was lost, and our first manager helped locate it. Instead of expressing gratitude, you continued blaming our staff, as seen in your negative review of DPD on Trustpilot. You were unaware that DPD had transferred your package to UPS during transit, but our staff discovered and informed you. Without our help, your product could have been lost before production began. We had already stated that sending samples was not mandatory, but you insisted on shipping and ignored our courier recommendations.
Communication was assigned to China because you requested a replacement for the first customer service manager. To improve service, we personally assigned the project manager responsible for your production, which was the most appropriate arrangement.
Regarding the samples and fabric selection, any fabric sourcing service we provide is free of charge. This is not part of our profit, but intended solely to assist emerging designers. However, you did not provide specific fabric types or weight information and repeatedly requested no transparency while also wanting comfort, lightness, breathability, and a tight fit without altering the design. These requirements are inherently contradictory. We repeatedly explained the conflicts and suggested either loosening the design or increasing fabric thickness, but you rejected both. Ultimately, we could only proceed with a trial without guaranteeing that all requirements would be met. Your instructions were vague, subjective, and impossible to quantify.
You accused us of being unprofessional, yet we have 30 years of experience producing products for numerous brands. We recognize your limited knowledge of clothing production and fabrics, which is fine—we support inexperienced designers, but we cannot accept being blamed for outcomes caused by vague and subjective requirements. We proposed multiple solutions but received no constructive response, and you insisted on impossible demands.
Regarding shipping, the courier was FedEx, a reputable international carrier. You claimed they left your samples in the middle of the road. We are sorry, but this is a FedEx issue, unrelated to us. We can assist you in filing a complaint if needed.
We are open to reviewing any specific points you believe we failed on and will respond to each one. We stand by our team’s professionalism and dedication. Conversely, we cannot accept rude and hysterical voice messages via WhatsApp from you, threats for full refunds, or attempts to post negative reviews. Posting multiple malicious comments on social media is also unacceptable.
We are dedicated to supporting emerging brands. Few companies provide this level of support, and misunderstandings or conflicts may arise due to new designers’ lack of experience, especially with small orders that may not be profitable. We believe every designer starts from zero and are committed to helping those with creativity and vision.
Sincerely,
Canvas Whisper Team
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