Capital Auto Auction Reviews 456

Very prompt with all aspects of the process.

Pick-up driver called before hand and showed up on time. Transaction was smooth. Driver was knowledgeable.

The gentleman who came to get my car was so polite and helpful!

Fast service and trusted people.

Very prompt and timely. Looking forward to hearing the final details soon -- the one thing that could have made it better would be a projected time window when I'd hear back. . . thanks again! Love supporting Habitat for Humanity!!

The tow truck driver was an absolute professional. He called before arriving, expertly walked me through the paperwork, loaded up my very old car quickly and safely, and he went on his way without any problems. Capital Auto Auction personnel made the car donation process smooth and easy. Thank you.

Donating our car to Habitat for Humanity was smooth and efficient. We were promptly contacted by Capitol Auto Auction and our car was picked up on time. The Driver of the tow truck was knowledgeable and professional.

The tow truck driver was courteous and exhibited excellent customer service. He gave me a courtesy call prior to his arrival.

Everything went very smoothly. The driver who picked up our car was especially helpful and removed our license plates that were rusted in place.

Very easy. No issues and little time consumption.

The whole process was quite easy. An emailed question was responded to quickly. Good communication and execution.

One star off because the pick-up driver gave me a window of 6am - 7am for pickup, and then showed up at 7:15. I can forgive being late to an afternoon pickup, but if you're going to get me up by 6am, you could at least have the courtesy of showing up on time.

Everyone kept me informed on each step of the donation process.

This was very easy process, quick response and the tow truck was very professional and took only a few minutes.

The process for donating my Toyota Highlander Hybrid to Habitat For Humanity was quick, and easy to do. My hope is that someone else will enjoy driving the Highlander as much as I did for 17 years. It still runs well.
Tim

They explained the process well and scheduled the pick-up promptly.

Easy, quick pickup on a Saturday. Good communication from driver.

Everything was great!

We got great information and help scheduling a pickup of the car. But the people who arrived at 7:30 AM had a truck with a different name on it. They were wearing black clothes without logos. When asked they refused to provide any form of identification and they said they were told they should not show ID. When I took a photo of the car, the man beside it turned his head and loosed down. While the other one talked to me, that one stood out of sight or with his back turned. It was very strange behavior.I tried to call the office to verify, but it was closed. They wanted me to sign the title and let them fil in all the other blanks. They finally agreed to let me identify Capital Auto as the buyer. The left without the car manuals and the spare key, so I called the office, explained all this and they said they did want the manuals and spare key and would send someone to pick them up. But they still haven't. The left a receipt and I've heard from you that you did get the car, so in the end I guessed right to trust them. But it was stressful and you didn't get the manuals and key which might be useful of you are selling it.

First the driver you sent he was very kind and respectful...He heard my story about the car of my husband giving to my daughter graduation gift years ago and how she gave it back to him when she got her next car to remind her how hard she worked in high school honors scholar...before my husband pass he ask me to find someone to donate the car to...since he beat cancer I decided to donate the car for more research or medical for cancer patients that's in need...this isn't the first car we have donate to cancer associations this is the 3rd car to others cancer associations.
I pray we're 🙏 making a difference in someone life...