Capquest Reviews 

Total scum said I owe a debt that isn't even in my name for a firm I have never had an account with. I have reported them to financial ombudsman.

They're buying old statute barred debts hoping to fall lucky with vulnerable people. I've NEVER had a catalogue and yet I'm being hounded by this company and opos .... its an obvious scam as when I do contact them they ask mw to send them photos of my driving licence or passport.... as if I'm going to fall for that!!!

Absolutely a scam. Wouldn’t give me Shop Direct account details so threatened legal action and my apparent 20 year debt is wrote off….. TOTAL SCAM

100% SCAM ARTISTS... they told.me.i owed barclays a thousand.. they'd accept 260... im sorry, but ive had zero dealings with barclays and they confirmed it wasn't legit. Do NOT believe these scum bags. Any questions, trust your instincts first!

Knowing why they calling you and not keeping you on hold for 10 minutes to find out why they calling

The call was completed efficiently and resolved all my issues.

The advisor was very understanding and helpful

From start to finish

I have had a good situation with capquest, i had a small debt that was written off due to my illness, can't thank them enough!

Absolute bunch of low life scammers. They chose to set up a business where they somehow find your private contact details and continue to harass you for money by accusing you of having an outstanding debt. Be very careful, these cowboys are very good at deceiving you with professional headed letters demanding money. DO NOT fall for it. You can clearly see the positive ratings on here are fake.
DO NOT give them money and DO NOT give them your private information. Report them and ignore.

Capquest, please close my account for the love of God 🤦‍♀️. It has been a year since I paid everything off, and after many calls, my account is still not closed. This is still showing on my credit report and is damaging my credit score. CLOSE MY ACCOUNT PLEASE!!!

Scam. I received a letter stating that debt had been bought? Shop direct? No idea who they are. But reading a couple of reviews a penny dropped there is also another statement on this site matching word for word my letter with same amount😳. I’ve checked my credit history with no outstanding debt or ccjs. WELL WHAT CAN I SAY? Scam scam scam. Don’t get fooled. Sent an email asking for a Provit document and have had no response. 😡

Scammer Thieves.
I received a letter from Crapquest saying Capital One had passed a debt of mine, I Don't have any debts to anyone, and that I was to make all Capital one payments to crapqoest Opos not Capital one. To the sum of £1100. So, straight on the phone to the credit card company. They said I have no debts with them, never had and they want to increase my credit limit as I've got perfect payment history. The fraud department took all details from the letter said it isn't their reference number for any account and they will be contacting the credit/finance ombudsman and governing body to report fraudulent activities.
Citizens advice are also doing the same on my behalf.
They are con artists and if they contact me again I will charge them an admin fee and sue them for harrasing behaviour.
Losers scum and Thieves.

This company is clearly a bunch of scammers

We have lived at our address for 21 years

Received a letter for the previous owner who died in 1999 which is why we bought their house

By law any debt over 6 years old can’t be chased anyway

If you receive a letter from this company just bin it as you won’t owe the money

Absolute scammers. Sent a letter to my home address in my maiden name which I've never been known as for nearly 20 years. The so called debt (which is certainly not mine) is a Santander "Store card!!" As far as I'm aware Santander is a bank and don't do store cards. I've never had any debt with Santander. So it's a "Company" trying to scam money.

Absolutely awful awful awful service! Was sent letter asking to contact them which I duly did. Was given incorrect information, given wrong email address. Chased up response today to be told account isnt even with them and I was given incorrect information from my call 6 weeks ago. Very unhelpful, so frustrating when you can't get a straight answer. DO NOT DEAL WITH THIS SCAM OF A COMPANY! I am going to complain to the Financial Ombudsman about this company as this is not the first time I have had shoddy dealings with them.

Awful company and their employees are completely incompetent and don’t speak good English. They continually try to over talk you when they should shut up and listen to the customers. The employees are clearly not computer literate and take ages doing anything. Someone when you try to ring them hands your calls up

My loan got transferred from Koyo to Capquest a year or more ago, and while I have had very few interactions with them since, it has been predominantly a bad experience.

I have always received an error message when I try to log into the portal and am therefore unable to use much of it. This is a known issue as their reps have confirmed many months ago that they are aware of this, and yet it persists.

If their online portal is treated with such disregard, then I shudder at how securely they hold peoples personal data and how easy hackers might access our info.

To add insult to injury, I recently changed my payment date as I have started a new job and now get paid a few days after the loan payment goes out. Obviously I would want it to come out AFTER I am paid. They charged me £30 for this!

That's an outrageous cost to better ensure they get paid on time! Charging any fee at all for this dirty, but to charge so much?!!

EDIT to respond: Their response is a perfect example of the type of company Capquest is. They say I can get in touch with them regarding the extortionate fee they charged me to change my direct debit date, which we all know is going to be a waste of time because it's their policy and they are never going to give any of it back. So to add insult to injured they would FURTHER waste what is even more precious than money. Which is my time.

They obviously have no intention of fixing the portal as it would be fixed many months ago if they cared. I work in a highly regulated financial industry and this sort of thing would be dealt with quickly as per GDPR/Financial Regulatory requirements to meet a certain standard.

Starling Bank just got fined £29 million and they are just as regulated as Capquest. If not more regulated! So I fail to see how stating Capquest are regulated is supposed to put my mind at ease regarding your woeful practices.

I'm done with this review.

This company just robs people

Need to improve on communication and informing solicitors that account is fully paid and closed.and improve on legal aspects like removing my charge with land registry