Capquest Reviews 

Phoned this company capquest, the guy knew less than me on debt reminded him that to prove it's mine could you provide a credit agreement and when was it taken out 16 years ago, I told him it statued barred and said he will close the account

Nice person very understanding and compassionate with my bevrement at this time

Wow, I recieved a letter from Arrow global, stating that a debt I had, has been passed on to Capquest. Thought this odd, as the debt was from an unpaid Orange bill from 31/05/2023.
Don’t get me wrong, I haven’t been the best with finances through the years, but i am confident, i dont owe anyone one money, let alone Orange.
Ive not contacted Capquest, but after a quick google search, thankfully i came across Trust pilot, with many bad review, each describing my exact experience.

Bullet Dodged, as if I’m honest, i was going to just pay the £128.54. Instead of the reduced payment (which would leave the debt on file).

What a terrible Scam. Not only do we have to deal with scam telephone calls/text messages, but now actual paper mail (a form of communication i would trust more than anything, as the effort needed to go through the mailing process is so much longer and costly, for the scammer).

Thankyou Trust pilot - Bu££er off Capquest

These people are no more than fraudsters, contacting people with incorrect info over 20years out of date, demanding money you don't owe. Soon backed off when I asked for the legal teams information for my solicitor. The issue is that vulnerable people will get conned of potentially thousands of pounds. Have report them to the fraud dept of the police in the England and Scotland, trading standards and NatWest bank.

My god where do these people get off.a scam letter from very dated over 23 years data that has been illegally sold
I have reported these scammers to the bank and trading standards
The company were saying it was from an Orange account never ever had an orange phone or account they don't even exist any more!

I found the guys at capquest very helpful and understanding, I was speaking to a real human being, not a machine which was great.

Stop sending out spam messages to me.

Long initial conversation absolutely useless
No promised action taken

Your colleague, CLAIRE, very knowlegeable and patient. 5 STAR, OUTSTANDING CUSTOMER SERVICE

I only dealt with British Credit Trust in the 5 years l had my car loan. They were brilliant and thank them for good customer service.

capquest,opus!
Received 2 letters today 17/5 about a Vodafone account. Now I’ve NEVER been with Vodafone EVER-31/05/2023! Ive had the same Three account for 15+ years. It’s saying they can reduce the balance to £73.12 from £365.61. Why would they reduce a debt that much. I can’t ring them as I had cancer and now I don’t have any vocal cords or voice box.

Still being pursued for a debt that has been settled relating to 21 years ago.
Morally bankrupt and will be using a Subject access request to question Corporate governance processes. It seems unreasonable to be constantly pursued for debts that have been settled via an offer and then 5 years later coming back for more.

Being badgered by this company. Not even my name. No matter how many times I Block the numbers, they get in contact again and again and again. They are scammers read the bad reviews.. the good reviews are BS.

Being harassed from two different debt collection agencies opos and ophelos on behalf of capquest for debt that is 17 years old and has already been paid

I recently put a review up and noticed capquest didn’t put the full review up …..I wonder

I received a letter today 08/05/2025 from a Capquest requesting money for an outstanding debt from 2023. I have never heard of the company. I'm not even in debt of even borrowed money from the company they say I previously borrowed money from "Provident". They are scammers. I phoned their office number 0333 999 7200 that's provided on the letter they sent me. The person on the other end of the phone asked me for the reference number on the letter, without giving the number to them, I asked the person on the end of the phone for his name. he refused to give me his name and he ended the call.
Scammers like this should be reported and investigated by the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS).

Recieved 2 letters with 2 letter heads both referncing eachother (Capquest and Arrow Global) referring to an apparent debt from 2023 with EE for £142.70 (I was already with EE for a few years by that time and still am to this day).

I called EE and asked if they could check the EE reference number that had been provided and for confirmation that they indeed hold records for accounts that have been sold on to which the confirmed they did.

It came as no shock that the EE reference number does not exists and the ONLY account they have on their system is for the account i have had for years, the operator agreed with my outcome that the company are scammers and going so far as to make up reference / account numbers to scam people out of money.

My advice would be if you recieve any letters from these scammers please call the company that they have supposedly bought your debt from to confirm there is an outstanding balance.

I am reporting this to the Financial Ombudsman and hopefully they get closed down.

Yesterday my phone got hacked now out of nowhere I get a message on my phone asking me to call them. Don't trust any text, if it was important and official they would call me

Not me but my family member - letter received saying he owed 6k on an egg card, except egg went out of business 15 years ago and it’s common knowledge that most debts become statute barred after 6..
Absolute disgusting scam and should be illegal. Preying on people’s vulnerabilities and fears to scrounge money that isn’t even owed.
Whoever is running this ‘business’ needs to go and get a real job and stop posting fake positive reviews about this company.

Received a letter to say I owed a credit card £63 would not accept I didn’t owe it. I got in touch with capital one who confirmed I do not have an account put me through to there fraud team who are dealing with it. Called them back told them I have given all the details to the fraud people could not get me off the phone quick enough April 2025