Will and Steve were fantastic from start to finish. They were helpful, personable and great fun to deal with, while remaining thoroughly professional. They gave us all the information we needed withou... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Easy and enjoyable experience buying and trading in our cars! There were significant delays getting the car ready for sale due to business but we were kept updated every step of the way by Joe. He was... Toon meer
Bedrijf heeft geantwoord
Requested a part exchange price against one of their cars, it took 3 days going through various people to finally get a price which eventually ended up 2k less than we buy any car, regardless of this,... Toon meer
Bedrijf heeft geantwoord
Archie at Carbase Bristol was very helpful during our process and kept us fully informed. We collected the car within a week and it was a very smooth handover process. We would recommend him at carbas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in Somerset in 2003, Carbase has grown into the South West’s largest independent used car and van supermarket. Proudly named Used Car Supermarket of the Year, we’re committed to providing an exceptional experience for every customer. With multiple locations in the South West, we offer thousands of RAC Approved vehicles, from compact hatchbacks and family SUVs to reliable vans, ensuring there’s something for everyone. In 2024, we celebrated the incredible milestone of over 100K customers now driving a Carbase car or van. Our dedication to quality and customer satisfaction is reflected in our Rated Excellent status for customer service and our Great Place to Work certification, a recognition of our fantastic team. Alongside our vehicle range, we offer expert servicing, MOTs, and repairs at our Auto Centres, ensuring your car or van stays in top condition. Visit us to explore our extensive stock and enjoy a seamless buying experience.
Contactgegevens
Netham Road, BS5 9PJ, Bristol, Verenigd Koninkrijk
- 0117 405 7868
- sales@carbase.co.uk
- www.carbase.co.uk
4,3
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
John was very helpful and friendly
John was very helpful and friendly
23 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for your feedback. It’s lovely to hear that John was helpful and friendly throughout your experience. We’ll be sure to pass your kind comments on to him.
Absolutely brilliant
Absolutely brilliant! I swapped my car from a little Peugeot to a Vauxhall and with the amazing help from Will the Steve at Lympsham, I was managed to get it all sorted with no problems. Test drove it, took my old car away. Brilliant customer service, kind, nice, friendly, just brilliant! Want to thank them a lot for this!
23 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for such a lovely review. It’s great to hear that Will made the process of changing your car so straightforward and that you found them both friendly and helpful throughout. We really appreciate your kind words and will be sure to pass your thanks on to him.
what part of no don't you understand…
what part of no don't you understand nothing but push for finance join the car club it's ONLY £480 no !! I wanted to turn up look at the car test drive and trade in NO CHANCE it's so simple the car we eventually looked at was absolutely filthy scratched quite badly drivers seat was wet footwell was wet where they'd tried to clean dog hairs in the boot the inner wheel arches looked like it had been driven down a muddy lane they have a no haggle policy rude sales man and another member of staff with sarcastic comments very disappointed ☹️☹️☹️
22 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
We’re sorry to hear that your visit left you feeling so disappointed. We will review the points you have raised regarding the sales process, the presentation of the vehicle and your interactions with the team, as these are important aspects of the customer experience. We appreciate you taking the time to provide detailed feedback, and we will consider it carefully with the relevant team. If you would like to discuss your experience further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk.
Great Customer Service from Matt
Matt was friendly, approachable and really helpful with sorting out communication issues with the garage
22 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for your feedback. It’s great to hear that Matt was friendly and approachable, and that he was able to help with the communication around your experience with the garage. We’ll make sure your comments are passed on to him.
Heith was extremely helpful
Heith was extremely helpful and kept me fully informed about what and who I needed to do when collecting my car. Heith and the young lady (sorry forgotten her name) who dealt with the Road Tax etc were able to turn around a quite unpleasant initial visit into a decent customer experience. Well done to them both
20 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for taking the time to share your feedback. It’s good to hear that Heith kept you informed throughout the collection process and that he and his colleague were able to help make your overall experience a more positive one. We’ll be sure to pass your kind comments on to them both.
Car buying
Made to feel welcome and at ease, staff really patient when I couldn’t decide which car I wanted over all brilliant. Thank Joe you were amazing.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for your lovely feedback. It’s great to hear that you felt welcome and comfortable while taking your time to decide, and that Joe’s patience helped make the experience a positive one. We’ll be sure to pass your kind comments on to him.
Good selection of cars
good selection of cars, clean and smart showroom and simple process to drive away on the day
17 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for sharing your feedback. We’re pleased to hear that you were happy with the choice of vehicles, the showroom and how straightforward you found the process. It’s great to know everything came together smoothly on the day.
In all step tony the tiger help.me a…
In all step tony the tiger help.me a lot.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for your kind feedback. It’s great to hear that Tony was there to help throughout the process and made a positive difference to your experience. We’ll be sure to pass your thanks on to him.
Feedback
The team at Lympsham were welcoming and friendly. They answered all our questions and information was clear and concise
14 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for your kind feedback. It’s fantastic to hear that the team at Lympsham made you feel welcome and were able to provide clear and helpful information throughout your experience. We really appreciate you taking the time to share your comments with us.
Car purchase
Great experience from start to finish. Staff checking in prior to our appointment to test drive the car we have now bought. Always polite and friendly. Thank you to Hamza who was outstanding and sorted us a great deal. He made our trade in and purchasing a really smooth transition. He explained everything very clearly throughout the buying and trading process. I would definitely recommend Carbase Bristol.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for taking the time to share such positive feedback. It’s great to hear that the team kept in touch ahead of your appointment and that Hamza made the purchase and trade-in process feel straightforward from start to finish. We’re pleased his clear and friendly approach helped make the experience a smooth one, and we’ll be sure to pass your kind comments on to him.
Bought 4 cars from Carbase—but the Weston aftersales team has lost my custom forever
The sales team at Carbase has always been brilliant, which is why this is actually my fourth car from them. However, the appalling aftersales and management team at Carbase Weston-super-Mare have completely destroyed my trust, and I will never buy from this company again.
My vehicle suffered a premature failure of a timing chain repair carried out by Carbase last year—failing within just 16,000 miles. Because of the severity of this mechanical fault and the total lack of local resolution, this is now a formal dispute officially raised with both my Finance Company and the Financial Conduct Authority (FCA), and is currently awaiting an independent inspection.
Despite the legal and regulatory sensitivity of this case, the Weston branch has completely abandoned any shred of customer service. I have chased this matter SEVEN times via service advisors, who keep assuring me that Teams messages and emails have been sent to management.
Lee (Workshop Manager) explicitly promised a callback as a matter of urgency. He ignored it.Anthony (Area Manager) explicitly promised he would get the full details from the workshop and call me back as a matter of urgency. He ignored it.To be repeatedly ignored and given false promises of urgent callbacks by branch and area management—especially as a loyal, repeat customer—is completely unacceptable.
If anyone at corporate headquarters actually cares about customer retention or regulatory compliance, you have my file.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
We’re sorry to hear that you remain dissatisfied with how this matter has progressed. Given the circumstances you have outlined and the fact that the matter is now subject to further review, we will ensure the concerns raised in your review are considered alongside the information available to us. We also recognise that, having purchased from Carbase previously, you would have expected a different experience, and we appreciate you taking the time to set out your concerns.
Happy with purchase ,salesman
Happy with purchase ,salesman, car etc.
But minor issue required follow up and got very frustrated with After Care customer service. Until India on reception liase for me and resolved the matter.
Thank you India
21 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
We’re pleased to hear that you were happy with your purchase and your experience with the sales team, although we’re sorry that following up on a minor issue proved frustrating. We appreciate you recognising India’s efforts in helping to liaise with the relevant team and bring the matter to a resolution, and we’ll make sure your thanks are passed on to her.
Great customer service.
Great customer service from Bilal. The information provided about the car was detailed. Saw the car on a Friday and picked it up on the Monday. The car was very well presented and in a great condition.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for taking the time to share your experience. It’s great to hear that Bilal provided detailed information and helped make the process from viewing to collection straightforward. We’re also pleased that you were happy with the presentation and condition of the car. We’ll pass your kind feedback on to Bilal.
Unable to get through to after sales…
Unable to get through to after sales service. I have tried on numerous occasions to report issues with my car
21 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
We’re sorry to hear you have had difficulty getting through to our aftersales team. We will review the recent correspondence and contact attempts so we can better understand what may have happened.
My visit and subsequent purchase of new…
My visit and subsequent purchase of new car was very pleasant and professional from start to finish.polite staff and good customer service.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for your kind feedback. It’s great to know the team made a positive impression with their polite approach and customer service. We really appreciate you choosing Carbase and taking the time to share your experience.
Customer service was great 👍 very…
Customer service was great 👍 very trusted towards us .made us feel very comfortable and welcoming as we was didn't have appointed Steven and the other man sorry can't remember your name but told us to get go and get a coffee come back in 30 mins and the car was ready for a to test drive amazing service test drive we are so happy Customers are son was also there and couldn't believe the service we had compared to the service they had at the bristol carebase which wasn't as good . Thank you again paul &Lisa
18 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you Paul and Lisa for sharing such a lovely review. We’re delighted to hear the team made you feel welcome and that everything was arranged so smoothly for your test drive. It’s fantastic to know you felt comfortable throughout and were pleased with the level of service you received. We really appreciate your kind words and will be sure to share them with Steven and the wider team.
Great
My experience at Carbase Weston Super Mare was cracking because Neil was really helpful, explained everything and offered a test drive to a second car that we haven't booked. I found him very helpful and honest, didn't try to push us and made us feel safe.
15 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for taking the time to share your experience. We’re pleased to hear that Neil was helpful, informative and gave you the opportunity to consider another vehicle without feeling pressured. Creating a relaxed and straightforward experience is important to us, We’ll be sure to pass your feedback on to Neil!
Very personable customer service issues…
Very personable customer service issues with car dealt with quickly before the sale. Answered all questions I had
14 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for sharing your feedback. It’s great to hear that you found the service personable and that your questions were answered clearly. We’re pleased that the points you raised were dealt with promptly before you made your purchase.
Joe made the experience easy and…
Joe made the experience easy and reassuring. Gent 👍 10/10
17 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thanks for the great feedback. It’s good to hear that Joe made the process feel straightforward and reassuring. We’ll make sure your kind comments are passed on to him.
Antwoord van Carbase
Thank you for your kind feedback. We’re delighted to hear that you found the communication and professionalism from the team to be fantastic. Your comments are greatly appreciated and will be shared with the team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.