Card Factory plc Reviews 

I regularly shop in my local card factory in Macclesfield, all the staff members are so helpful and friendly every time I go in.

I was shopping in Prescot Road shop today. Went in too Card factory, just too have a browse, did not need anything.
Came home with some fantastic gifts, for my grandchildren, back too school, I was on my way too Whsmiths in town, I am so glad, I popped in too your store in Oldswan. The lovely lady, was like my personal shopper, so so helpful, couldn't do enough for me and she was back and forth too serve other customers. She was lone working but nothing was too much trouble, big smile, chatting away. She asked me if I had time, could I leave a review, Im very happy too, because if I had not gone in too Cardfactory today, I would of probably, spent a fortune in town.
Thank you.. Paula Manger
I will be back.

Visit to card factory bangor north wales brilliant service as always, very helpful and friendly staff.

Great service at the Norwich store, good prices too

I would like to say a massive thank you to the two ladies who help me one called dawn and sadly i have forgotten the other lady and help me find eeyore for my daughter in the card factory branch at team valley as they did not have him in stock. Not only where you so kind and helpful you really made a great lasting impression on my family when you could have easily said sorry we dont have it in stock. And left it at that, you called other local card factories to see if they had him in stock. and although other stores didnt we did manage to find him in stock at the durham city centre and they also kindly but him away for us to collect. I cannot thank you enough for your stores help!! I really hope this get passed on to the stores involved thank you

I had a great experience at the Surrey Quays Card Factory. The staff were incredibly friendly, welcoming, and genuinely helpful from the moment I walked in. They went out of their way to help me find exactly what I was looking for and made the whole experience quick and stress-free.

It’s always refreshing to receive such excellent customer service, and it really made a difference. A big thank you to the team.

Got served quickly. Lady was very nice and polite. Was good service and would recommend that shop

Went into the card factory in Bexhill on Tuesday this week to get numbered balloons and the lady that served me is fantastic. Happy and cheery and nothing is too much trouble. Helped me sort out colours etc for my sons 20th as did not have the colour I needed. (sorry could not leave a personal review but lost my receipt for details) This shop is full of fantastic staff on every visit.

Visited Carlisle branch and was served by Cheryl, what a kind, helpful women. She went above and beyond for me! Couldn’t thank her enough.

Bev at the card factory In ferndown, Dorset was incredible!!! She went above and beyond for me as I was coming down from London to do a big event for my parents golden wedding anniversary & needed help with the balloons. She sorted out the style and when I needed them for & it really helped to take the pressure off! She was so lovely on the phone and helpful in person. Thank you so so much. Really appreciate it.

I ordered 3 x black/silver birthday banners for my husbands 70th Birthday this week which said in the description it was foil and was a large banner so could be cut into 3 smaller banners, so i ordered 3 packs so i would be able to have 9 smaller banners. Upon arrival they were not foil but stiff card and could not be cut into 3 smaller banners as it was only the length of 1 small banner. I went on online chat and sent photos but apparently although it was clear to me and other people I was told the photos didn't show clearly the material it was made of. Not sure how a foil banner can stand upright on its own and concertina folded like a card and be solid white on the back. The measurement i see on the pack i have is 90cms long so clearly what they have done is copied and pasted from the other banners they have which are foil and are 270cms long which would cut into 3 banners of 90cms long.
Apparently they can't investigate until i send the banners back. I said all you need to do is look at your description and product number and ask the warehouse what item they send out for that, then you would know. I suspect that is a bit to much like common sense or maybe hard work to do. I have had to keep them as I bought other items to go with the black/silver colour scheme and don't have time sort all this out with a party this week. Just wish they had a bit more empathy and would be grateful when a customer is pointing something out to them that would stop this happening again. I was going to purchase an inflated balloon bundle but this has led me to read more reviews and so now I won't be buying that.

I bought a large balloon from card factory in Enfield Town (with a weight and a large carrier bag) for a new born baby girl and by the next day when I gave it to my daughter in law, the balloon had already started to deflate. Very disappointed and I will never buy a balloon from card factory again!

Placed an order and paid extra for Next Day Delivery. The website and my order stated the date of the delivery which was a Friday. My order didn't arrive until Monday. When I finally got in touch with customer services they called me a liar and said that I placed the order the day after I said I did. They continued to argue with me even when I showed evidence from my banking app showing the transaction date. They then said that the Delivery dates are just an estimate and cannot be guaranteed, which was not stated during the order process, and which means that they cannot charge extra for Next Day Delivery

Ordered 40th balloons for my daughter to be delivered haven't done this before.
The balloon's were delivered exactly on the day i asked for very well packed great service will definitely use card factory for this again.

The card Factory Frodsham shop is first class the staff are always friendly and efficient, my sincere thanks go to Gissele and Nikita who were so helpful yesterday,
A great card shop not to be missed

Poor customer service by Zainab, unprofessional and incompetent of doing her job. Will not be visiting this branch again (Uxbridge Intu store). The only saving grace was Rebecca who stood in and stepped up on the service given.

Ella at the York store, what a super star you are! Thank you so much for sorting out my husband’s birthday balloons and running to the restaurant and dropping them off for me. You saved the day! Ella is an absolute credit to you Card Factory 18 July 2026 x

Excellent service in the Kilkenny store as the retail assistant was most helpful and happy to assist me

Be careful on delivery times I thought buying online would save me time even upgraded to first class which literally doubled the bill but even though first class does not guarantee next day it should arrive in 3 days surely!!! I had to go out to a store to buy a card and definitely not through card factory I know they are cheap but went with a local business