Card Factory plc Reviews 

Would strongly avoid using their online service. I used their online service to purchase two cards due to me ending up in hospital suddenly. I was very out of it on medication at the time and did not double check the address and missed off the door number. * just want to add that most online service providers stop the order going through if the address is not correctly filled*.. anyway. I noticed the error so contacted customer service. I was informed that this was already showing as dispatched so they couldn’t amend the address or provide a refund however the cards would be returned to them and a note will be put on my order to provide the correct door number.

It has been almost two months since this happened and I’ve had no cards and no refund! It was only two cards and has cost me £7-£8!! Wouldn’t have been too fussed if the cards actually turned up!

Just to add to card factory’s response because they clearly didn’t read my review properly. The order definitely hasn’t been passed to them and sent out again as it’s now been well over a month since the expected delivery date

I was at the Aberdeen Beach boulevard store on Wednesday 4th of March. I was served by a lady called Laura and she was very polite and offered myself and other customers a helping hand. She was delightful and delivered a friendly and professional service. She was very knowledgeable and told me about the special offer in store which was a great deal. I always use card factory to buy cards aa it always has highest quality products for a fantastic price. Thanks for your help Laura and for making me feel welcome

I go in card factory quite a lot and the staff are very friendly and helpful I was in this morning the 3/3/26 and I got a nice greeting from Mandy at deepdale she’s always nice very friendly and helpful she’s a pleasure

Whenever I go into card factory at London Colney fields shopping park, I get a very warm welcome and the staff are all so friendly and helpful. Carla, Hayden, Paige, Lisa and Mohammed and there have been other staff sorry, I haven’t caught their name to give them a good review in this mention. Nothing is ever too much bother and staff are more than willing to stop what they’re in middle of doing to help me, a customer. Many thanks.

I visited your store in Rainham, Kent and was served by a lady called Debbie. Debbie certainly is a very good sales person who bought a smile to our faces on what was a cold , wet & miserable day. She was hilarious but very polite in trying to sell extra products to us, when we purchased birthday cards, balloons etc.
Well done Debbie!

We have been to Chester Frodsham Street on many occasions and thought we should recognise the excellent customer service Laura provides. She is always happy and smiling and insures we and all customers have everything they need. (Stamps). The store is always neat and tidy and provides everything we need for all occasions.
Laura is the best customer facing person we have meet in Chester.

A pleasure shopping at Diss branch. Generally have a good selection of cards and associated products. Selling off diaries and calendars at a mega low price was a bonus.
The standout thing here is the brilliant customer service received from the Manager Jules and also Zara. Always cheerful, happy, polite and helpful. A credit to card factory and how customer service should be. Thanks

I went to card factory in Greenford branch where I had the pleasure of being looked after by the lovely manageress Camille and her assistant Isabel.
What a fabulous branch the customer care is exceptional the service is outstanding thank you Camille for getting my order ready in time for valentines day🥳🥳.Camille was simply amazing the balloons were ready on time and beautifully presented.My venue looked amazing...I will be back for mother's day and Easter so see you soon ladies🎊🎊
Thank you again for going above and beyond the call of duty to bring a fantastic service .

recently purchased a mothers day present for my twin grandaughters to give to their mum for mothers day.The store was in Poole.The lady Bex was very friendly,a great advert for the store.

Bravo Lindsay & dreadful customer care from Robyn!!!!! Following a chat conversation on 12th Feb with Card Factory after placing a large order & then not being able to then place the order I was informed only after all my hard work in creating multiple personalised items that they are currently only able to post 3 small A5 cards to NI,& are working on updating their despatch processes following the recent government amendments - fine but why not make that clear on the website! However I was kindly offered a refund on postage as initially the postage would have been free - this was dealt with most efficiently by Lindsay however there should have been a refund in a 4th order but Robyn refused to refund that which in itself was a small inconvenience but to promptly cut off the chat & terminate it without explanation ruined previous good customer care - what a pity for other staff members working hard for customer satisfaction!

The staff at Card Factory Hessle rd Hull are always very helpful & friendly. The manager there Karen is full on board with everything & always has really good stock . Often more than the other card factory shops in Hull.

I bought a new baby card this morning It was brilliant, I could not find grandparent cards, I asked for help which was a real struggle....... was not bothered just pointed and said might be in the 3 for 2 section no surprise no card then told we don`t sell them (really) I will never ever shop at The card Factory again and we wonder why the high street is dying. Littlehampton store (am)

​"I would strongly advise parents—especially those with neurodivergent children—to avoid the Card Factory in Wokingham and head to Wild Card instead, where the staff actually understand the concept of professional courtesy.
​I took my son in for his 10th birthday to pick out balloons. From the moment we walked in, the woman at the till was sarcastically rude. It escalated quickly: she snapped at my 8-year-old for touching items he intended to buy, told him to 'just go to a sweet shop,' and then incredibly, felt entitled to tell my children they 'should be grounded.'
​Most disgustingly, she directed these comments at my son while he was stimming (humming) and tying his laces. She even threatened to take my eldest son's phone away and then proceeded to whisper and laugh about my family with another customer in line.
​To mock an autistic child and lecture a parent on his birthday is vile. This staff member is a disgrace to the company. I will never spend another penny here and will be making a formal complaint to corporate. Save yourself the stress and support Wild Card instead.

You may think you’re ordering an inflated balloon online but read the small print, it’s not inflated although the price is!

Our Card Factory is in Rainham, Kent. They always have a good, extensive range of cards for all occasions, along with balloons, wrapping paper, etc. It is always a pleasure to shop there because the staff, especially Debbie, are always so cheerful, helpful and friendly. It's a lovely little local shop.

Buy cards from Card factory regularly. Sultana has been on the cashier. Extremely helpful. Always very welcoming with an amazing smile. Always wishes morning/afternoon. And ends with have a good day.

Visited Card Factory Lincoln Valentine Park. Brilliant customer service. A VERY thorough job done twirling the string for my daughter’s birthday balloon and some helpful (but not pushy) upsell suggestions. Very happy with the price

Received 2 diffusers as Xmas gifts 1-Mum,1Friend Have a small bathroom and thought these would be ideal .As of now can’t smell any difference .Have used them separately and now together but nothing .Very disappointed .

Bought a bar of 'Love You' unbranded boxed chocolate as valentines gift.
It was the cheapest quality of chocolate ever.

Effectively all you are paying for is a red box with 'Love You' on it and the 'chocolate' bar inside is only fit for the bin.

Looks like the business has now taken to ripping customers off.

Ordered a valentine's card on 7th Feb. Now 15th Feb and still no sign. Used their "chat"system, but they said they had until 5pm on the 13th before it was considered not delivered. I explained if the post hadn't been delivered by 2pm it wasn't arriving, it certainly didn't arrive on the 14th. Had to go elsewhere to buy one. Won't be using them again, or Moonpig (their sister) company. Not impressed.