Carparkingpartnership Reviews 

I am a 73-year-old United States resident who was visiting the UK and visiting Carlisle for the first time.
When I entered the parking facility on Fisher Street, I fully expected to pay the parking fee by cash or credit card. However, upon entering, I noticed a large sign which gave me the impression that payment could only be made using your mobile phone application. As my mobile phone is registered in the United States, I was unable to download and use a UK-specific parking application.
I therefore made the immediate decision to search Google Maps for an alternative car park where I could pay by cash or card. I subsequently parked at Caldew Riverside Car Park, where I paid the required parking fee. I have enclosed a copy of my parking receipt, which also shows the time at which I entered that car park.
I respectfully ask you to take into consideration that I was only on your property for a very brief period. I never left my vehicle, and at no time was it my intention to avoid or evade payment of any parking fee. I genuinely believed that I was unable to use the required payment method and immediately sought an alternative car park where I could pay for my parking.
In view of these circumstances, I would be very grateful if you would exercise your discretion and cancel the parking charge.
CPP REFUSED MY REQUEST, THE ONLY LENIENCY THEY COULD OFFER WAS TO REDUCE MY ONE HUNDRED POUND FINE TO SIXTY POUNDS IF PAID WITHIN FOURTEEN DAYS!!!
WHY DOES THE UK GOVERNMENT ALLOW THIS COMPANY TO CONTINUE TO OPERATE WHILST USING UNFAIR BUSINESS PRACTICES.

Being going for 3 days for a visit to this hospital,. First day entered Plate-Reg; charged as usual £5.00, for just over an hour, each time. Third day, entered Plate-Reg, it asked me to select day and date. I thought the camera might have missed taking my photo of entering. So as soon as I pressed to select the DAY: noticed popped up saying £13.50. I couldn't challenge it there and then as there was no redress number given. So I paid the £13.50 and took the picture of the receipt displayed on the screen, in order for a challenge reference. hospital could not help, they gave me a Micky Mouse number, when filled said "Messages Full, call Later", so I looked up on Google the CPP authorities to redress complaint. Finally I managed to contact CPP Complaints Dept. and they still refused to pay the difference of £10.00. Absolutely crooked business, there's no-one to talk to, there should be an investigation by Ombudsman for public protection and public safety.

Cruel and predatory practice. No payment kiosks on site despite claims, forcing you to download an app with terrible internet in the middle of a child's medical emergency.

I even registered for auto-pay while waiting for treatment, yet they still slapped me with a £60 "discounted" PCN (£100 originally). Extorting families when they are at their most vulnerable is absolutely disgusting. Shocking lack of empathy and terrible service—I hope the owners taste their own bitter pill. Avoid at all costs.

AVOID!
PARK IN A DISABLED BAY, DISPLAYED BADGE. SENT PROOF OF THIS, WAS TOLD DEBT WOULD BE REMOVED AS I WAS INCORRECTLY FINED. THIS WAS APRIL, JULY RECEIVED DEBT COLLECTORS FOR A TOTAL OF £170. IMPOSSIBLE TO SPEAK TO ANYONE, EITHER PAY OR APPEAL (EVEN THEN, IF YOU WIN THE APPEAL. THEY STILL SEND DEBY COLLECTORS)

Very corrupt company ! Machines say out of order but work again 2 minutes later ! Ignored when appealed ! No wonder people are taking every opportunity to deface & destroy these corrupt machines from a very corrupt company

I am a blue badge holder and parked in a bay at PAH Harlow whilst taking my mum to an eye appointment. I registered my car Reg and blue badge on the P2 machine and it registered all ok and nothing to pay. 2 weeks later received a fine for £100! I appealed my case as I did not do anything wrong. They replied advising there was either a 'keying' error on the machine that day or it did not register my Car Reg!! still had to pay fee of £20. Absolute crooks of a parking app company. Please take photos if anyone uses the Evology app or this company when visiting as proof if this happens to anyone else whilst visiting the hospital.

First and last time I will use!

Can't give negative stars. Damaged vehicle.
Damage can not been seen on a dirty car (dents in roof), cleaned car and found a day later. Even though they don't have photographic evidence of the roof. They will not accept liability as the car has left the car park.

So!
Pack your car cleaning gear, and clean the car before you leave and make sure you check every inch of the car!

The average reviews says it all.

Yesterday i parked up and noticed a guy putting bags over the pay meters (the previous day they worked fine)

I saw you have 24hrs to pay and yet when i tried to pay on the website i could not selected the arrival time, so it's unclear if that 24hrs is from your arrival or leave time. I would have imagined the leave time, but that does not appear to be the case.

I've sumbitted a form to be contacted and called the number provided. The number literally tells you to go to the website and cuts you off. I think it's time to complain to the council, if this is the type of service they are accepting of for people visiting the city then something needs to be done about. Absolutely shocking system and service.

Total scam company!! In cahoots with Evology app to say you haven't paid and then when you appeal they reject it even though you tried to contact them via phone( impossible as only automated so can't get help). Machine not working, no pay machines so have to go through app which then takes money and says set up fee so you don't know it hasn't worked till too late!! AVOID AT ALL COST

I paid and also displayed disabled badgeno were send querh to terrible coventry hospital use a decent parking company

Scammers. paid on the day in the car park on the dodgy machine then got a bill just after the deadline to pay a cheaper charge. Scummy, sewer dwelling business practices. Been driving over 30 years - never been ripped off like this before. Avoid at all costs.

They tell you that you can appeal, but you still have to pay the fine.
Then tell you that you can't appeal as you have paid the fine!

Whilst taking my elderly Father to Hospital. Parked in a disabled bay with a registered blue badge yet still got a fine..
Called them to try and sort the issue out, got told I could appeal but told I had to pay first..
Then, I was told I couldn't appeal as I had already paid!
Just a good business model to scam people by giving conflicting information

I heard today that I had an appeal rejected on the grounds that CPP could not determine that an attempt to pay had been made. I wonder CPP came to this conclusion, given that I had told CPP the machines were faultly and would not accept payment, and that I had no phone with me. CPP must ensure that machines are maintained properly, to prevent people like me being punished for their incompetence/negligence/laziness-take your pick.Notice - 429408/788917

Total scam. took my very ill husband to a & e PAH Harlow on boxing day, parked and paid-proof from bank account sent, but they said paid in 'wrong machine ' the wrong reg entered- all the while proof of full payment on my bank statement.
Unfortunately when frequent visitors no option but to use these scammers, no receipts given so difficult to folow up. Had to accept to pay a further £20 ( pensioners) to avoid court proceedings and added stress.

Terrible parking company.
If you have to use their car parks make sure you get and keep receipts for the long term (if their machines are printing one) take photos get proof you have paid.
Half the time the pay machines claim to have not registered your vehicle on entry, asking your time of entry along with a registration number before taking your money. This is then followed up with a £100 charge for failure to pay provided with the photos they claim not to have.
Obviously the system doesn't communicate the matching registrations.
On appeal they disregard any evidence and charge you anyway. No contact numbers no one to talk to.
This has happened twice to myself recently even with evidence of payment and others I am aware of.

Disappointing that there is no person to speak to with an issue.
Penalty notices are slow to come out and there is not a number to call to assist.
By the time the notice is received you may have received several more.
If you could actually speak to someone things may be resolved quicker.

This company is really bad.
We got a parking fine, write on it we parking on the EV bay. We didn't. On the proof of pictures, they can't show us we parking on the EV bays. I paid the fine, and I want to ask them why I got the ticket... But I can't because don't have that option, no email address or phone number. Also I paid the parking when I arrived... Disgusting how they treated the people.

This company is a joke. I received a PCN for non-payment; I provided a bank statement and receipt. They then asked for proof of Blue Badge, which I again provided. They then sent this letter;

"As a gesture of goodwill, we would like to confirm that this charge has now been cancelled and there is no outstanding payment due.
We understand that receiving a Parking Charge Notice may be inconvenient, however, issuing Parking Charges for breaches of the parking terms and conditions at this car park is necessary to ensure a better overall parking experience for all users of the facilities.
To avoid potential future inconvenience, we would kindly request you follow the parking terms and conditions displayed on the signage throughout the car park"

They are trying to pass the blame onto me somehow, when I parked, displayed Blue Badge, paid and left, correctly. I find their response insulting in the extreme.

DO NOT USE
You have to wait for a good hour for a representative to meet you. When they appear it looks like they have just finished a shift mushroom picking. Communication is non existent. When they return the car, you will find it damaged. The representative will use other vehicles bonnets as office desk.
Communication from complaints non existent. In all fairness you are better off parking your car in the monkey enclosure at Longleat.

I parked at University Hospitals, Walsgrave, Coventry
I received 2 penalty notices for 2 separate supposed offences. I have evidence proving both charges are erroneous and had been paid.
My COMPLAINT IS THAT THIS MAJOR PUBLIC COMPANY DOES NOT DISCLOSE AN EMAIL TO CHALLENGE THEIR PARKING CHARGES.
All the information on portals, chat sites and web sites give incorrect RUBBISH INFORMATION…
It should be a legal requirements for ALL PARKING COMPANIES to make this information easily available