Carquay Reviews 17

Value for money not just on the BMW 3 series purchased but excellent Trade in Price for Golf. Before looking anywhere else would definitely recommend everyone should see what Car Quay will offer
During the Sales Process, & afterwards, all Car Quay staff every friendly + professional
Actually can't wait to buy my next car so I can meet them all again

Top quality customer service throughout!
Brilliant customer service from Liam, he made my experience an absolute pleasure and hassle free.Any concerns or questions i had liam raised them straight away.

I had a couple of issues with regards to living a far distance away from the site and had issues waiting for my own car to sell before being able to pick my new car up from Car Quay , but liam was very understanding and happy to help and find solutions that helped me to make my purchase hassle free.

I have recently purchased my vehicle from here an amazing, high spec X3 and i must say the process from start to finish was amazing, smooth, kept updated and hassle free!

Will be recommending to family and friends

Thank you Liam

bought 2 cars from them july 24, daughters while not presented the best( think steve wonder was there valeter) mine had a low pressure warning for a front tyre as soon as i started the car, and air con that didnt work.
over the year of the warrantee it was back and forth so much that i grew to hate the car, mostly because of their lack of communication, you call, they say they will call you back but it can be days,
they lie was told it was waiting for a shock absorber, strange when it never had one replaced and not mentioned in there service history.
and if they valet your car it will be worse than when it went in.
Also found issues with the car that should have been advisorys or failures on the MOT (maybe the valeter does their MOTs too?)
on a positive my car had an issue with the TPMS that ended up only being sorted after a year of owning the car, but fair play to them they did get there in the end.
i would definitely recomend getting any car inspected if you purchase it from Car Quay

I can only describe my personal experience of Car Quay as perfect.

My purchase had a few faults that manifested over a short period and are not relevant to MOT standards. Car Quay was not aware of the issues; there was no pushback, no quibble, and a direct action taken by Car Quay to recover the car, fault-find, and rectify the issues.

I was offered a like-for-like courtesy car for the period whilst repairs were taken care of. During this period, Duncan Eyre made every effort to update me on progress and ensure I was satisfied with it.

Considering that I live in Scotland, they arranged the car's collection, replaced it with a quality vehicle that met my needs, and ensured that all legal requirements were met at no additional cost to me.

I received my car back today, and all the issues are completely fixed. Both Car Quay and I had clarity and understanding, along with empathy, throughout the process, ensuring that all parties maintained dignity and well-being and concluded with a highly recommended satisfaction guarantee.

I would recommend Car Quay to first-time and experienced buyers looking for a quality vehicle for every budget, and I would give it my 5-Star rating.

Absolute pleasure from start to finish.
I would highly recommend car quay for their honesty and friendly service.
I hope to buy through them again in the future.

I recently bought a 2018 BMW 116d from Car Quay. This was my first car purchase in over 20 years and as such was a bit “nervy”: I was out of touch with the process and so had to put a lot of trust in Car Quay's salesman, quality of service, and aftercare.

Duncan handled my questions and the subsequent sale very smoothly – personable and polite, he greeted me on arrival and guided me through viewing the car, setting up the tax and warranty details, to handing me the keys, without any pressure or brevity.

Jack provided first class aftersales care, going to the ends of the Earth (little exaggeration) to ensure my complete satisfaction with my car and my buying experience.

Above all, Car Quay gained my trust; I will definitely be back to buy my next car from them!

I approached them through their website to arrange a test drive for THREE cars. The response I got was over a day late for the requested time and clearly didn't reflect my enquiry.
"Thank you for your recent enquiry on the BMW X3 we currently have for sale. Great news the vehicle is still available and I am happy to help with any questions you might have."
I then sent a follow up email see if anyone was prepared to be more helpful and got a call the following day by someone who also couldn't see how my enquiry hadn't been addressed. His only objective was to defend his colleague and dismiss the fact that I had had no specific answer to any of my questions. I will buy elsewhere as I can't imagine how you would be treated if the car you bought had issues.

We found the entire team very friendly and welcoming when we got there, without any sales pressure. We found the car that we was interested in, so we approached Andy Howe, who was part of the sales team and fired a few questions at him. Andy gave us the answers. After a test drive, we told Andy that we would like to buy it. The sales process was done with professionalism and ease. I would highly recommend Car Quay to anyone and I would not hesitate to buy from them again.

Excellent service, all queries answered and any questions. Have personally gone above and beyond for me and my car, any faults rectified in sufficient time also. Thank you 🙏🏼

A big thank you to Duncan Eyre from Carquay helping me source my next vehicle, whilst on this occasion it did not result in a sale , the service I received from the team was excellent. Great company Thank you

Probably the worst experience of my life in buying a car todate
Probably the worst experience of my life in buying a car todate. First car we bought from them arrived with what turned out to be an extremely questionable no advisory MOT cert that when the vehicle was inspected by an independent chain, required approx £1000 worth of safety work, Brakes (discs and pads all round), 2 new front tyres and leaking rear suspension. The garage told us that this work was supposed to be done by the garage that MOT'd it and hadn't. My question - if your internal workshop of allegedly trained technicians couldn't spot these basics then they aren't technicians at all. Car eventually went back to them after gearbox / PTU failed. We thought, hey give them another chance, and took another vehicle from them. It was delivered with an outstanding safety recall that they said they didnt have time to change (Steering Rack). manufacturer changed this within 72 hours with a new steering rack due to 2 of the bolts having been sheared and where just rolling around in the engine bay. Then 3500miles in 7 months and a vehicle that cost over 10k and was described by their own website as "Quality Cars, Outstanding Service" is currently having a new engine fitted at our expense as the garage wouldn't accept any responsibility for it under the CRA2015. The damage has been verified by 2 independent specialist garages as being present before we ever took possession of the car. I asked why the problems weren't picked up by their technicians and the answer was they changed the oil before selling it. REALLY !! The first time was unfortunate the second time speaks reams about the vehicles that are being bought and sold and checked by this company and the so called technicians they employ. Through my experience I would say that they would struggle to fit a a tyre let alone do a service iaw manufacturers guidelines. If you want to buy a decent car my advice is DO NOT SHOP HERE!!

Fanastic business, great cars and lovely staff too.

Excellent customer service. No pressure selling from Duncan, he arranged a test drive.
Everyone at the dealership friendly especially Matt who spent all day taking photos of the cars for the website.
Ben and Megan very helpful when had a couple of minor issues with the car and got them sorted
Car fully serviced and a full years mot
Would highly recommend for both their salesmanship and aftercare service

I'm not fully happy with this company. Not all arrangements was completed. Missing some parts ( not important, but..).

I went to look around the cars the guy was very helpfull,no pushy sales and will hopefully be returning to purchaae a car

I purchased a 2013 Mercedes CLS from the guys and can't recommend Carquay highly enough. The car had a small part of the back seat dirty the guys took care of it instantly , no pressure as I had a drive with the car, Also the aftersales team is great as I bothered them with a few questions about the features of the car. No need for the provided warranty as the car runs like new after nearly 6 months

Brilliant place to buy a car, staff are willing to help but also leave you alone to look round a car, if I ever buy another car it will be from this company