Carry Telecom-Carrytel Reviews 57

The most worst service that i saw in my life. After couple months I go away from that company. And they told to me I have to pay for return they devises!!!

The carry staff were very responsive and wanted to help. I found that the internet dropped often.
2 years ago, I joined at a reasonable introductory price of 40/month, and now it will soon be over 70/month. Not worth it, I'm leaving.

They give you the advertised speed for a bout a week and then they cap the modem at much lower speeds. DO not buy this internet service.

Did not mail the required cable...but charged me anyway.

After weeks of phonecalls, and telling them they did not send the cables necessary, I got a bill for internet that was never connected.

I canceled, they do not pay for returns on equipment.

100% do not recommend.

I have a very bad experience with this company. They are irresponsible. They are not interested in customers. They do not have their own technicians and promise every day that someone will come to you and everything will work. I do not recommend anyone to contact them. I bought their equipment and after 4 days I canceled everything and sent it back to them. No one ever came to me and I had no internet. They are terrible

I have been with this company since 2018 and they keep increasing the price without providing any additional service. They just keep making the price go up by 5$. When questioned on this -- and the existing infrastructure should dictate they can provide the service for less cost -- they say there is nothing they can do. They have weird pricing strategy that is not consistent and it continually goes up incrementally. This is a very shady internet company with too high prices. When you can just get internet on your phone, do not go to this company. In this day and age, it should not cost over $65 a month for home internet. Half that amount seems reasonable. Just use your phone it will save you thousands of dollars a year. This company should not be in business.

Company of LIARS

The website tells me that my address is serviceable and allows me to pay over $90 in fees and then they tell me that actually my area is not serviceable?? Yeah no mention of that on the website of course. Absolute scammers and customer service is unprofessional and patronising. Companies like this are part of the reason that this world is falling to sh*t.

Worst experience I’ve ever had with a telecom company. Their customer service reps are all bunch of rude jokers. They raised the price 3 times in last year. Ended up cancelling yet the guy told me that due to Canada post strike I have to drive to Toronto to drop off the equipment. When I told him I live like 200 kms away he ended up sending a Canada post label while they are on strike. Lol. I wish there would a 0 star option for them.

Misleading at best!!
Misleading at best!!
I signed up for service on Tuesday September 23.Their website said that my address was serviceable. I paid for the first month. The next day, a representative called me to set up installation. A date was set and I was told that the modem would be shipped to my nearest Canada post outlet.
The next day, I received a call stating that my address was NOT serviceable and that it had been cancelled and would have to wait up to 10 DAYS for my refund. I find it absolutely ridiculous that the website shows my address as serviceable, the representative that called me should have had a way of checking if the address was actually serviceable. You guys should not be taking any money before verifying if an address is serviceable. Waiting 10 days to get my money back is absurd.
Though, judging by the rest of the reviews here, it looks like I dodged a bullet!!
I called elsewhere and was able to set up service and they actually checked while I was on the phone with them that my address is serviceable BEFORE they took my payment.
You guys need to do better and check availability BEFORE you take someone’s money and make them wait 10 days for a refund. Maybe fix your website so that it tells people that your service is not available to them so that no one else is misled and has to deal with the same issues. You certainly took my payment fast enough. I didn’t make you wait 10 days for the money. Seriously deceptive business model

It is with regret that I chose to go with this company’s service. What they advertise is not what you actually get. During the 7-day trial period, they try to stall until that period ends.

I recently purchased a 1000 Mbps package, but what I am receiving is only about 103 Mbps—far too slow. I contacted support, and they told me I need a new router, which they are sending. However, this will take at least 5 business days to arrive, leaving me stuck with unusable speeds in the meantime.

When I called sales to ask why I am paying for something I am not receiving, they said speeds are “not guaranteed.” I could understand if the speed was 600–700 Mbps instead of the full 1000 Mbps, but at just over 100 Mbps, it is not reasonable.

Unless this issue is resolved within the next three days, I will have no choice but to cancel my subscription and cut of my losses

Worse company that I been with been 2 months now where my connection has always been cutting out then coming back. Every time I call to see why I have this problem I just get new modems and router which never changes the issue that I have. I been with this company for 3 years and never had an issue until 2 months and 6 days. Wish they can do better with this situation

just missing a cable. charge me $11.3. terrible company

Worst internet provider never choose them. And when canceling the services they do alot of tantrums and does issue the full and timely refunds.

Thank you Jeremy!

As a customer with carry tel for over 8 years in ontario and when I moved out to British Colombia I was trying to get the service back to my new address, I got the and excellent support from Jeremy in sales department, he is professional and provided really the best customer care, he stayed with me in the line to make sure everything has been completed as I want.

Thank you Jeremy!

30% increase go stuff yourselves! And trying to use tariffs as the cause. Hope you sink, never got the speeds promised and pretty sure I can find a similar service. I would even pay a the same $$$ there is no confidence left here.

Terrible service. Zero respect for customers.
I’ve been with Carry Telecom for over 5 years, and their customer service has completely collapsed. It took two full weeks and multiple emails just to get a basic reply. Instead of addressing my concerns, they wasted my time asking for unrelated information. When I finally complied, they simply said they can’t help.
They gradually increased their prices over time while offering mediocre speeds, and now they’re much more expensive than other providers offering better service and faster internet. They don’t care at all about customers — only about squeezing as much money as they can.
If you’re considering signing up with them: don’t. There are far better, faster, and cheaper options out there.

COMPLETE SCAM! They make you give 1 star -⭐️-⭐️-⭐️ frustrating service been horrible connection to service got my equipment fairly fast had it hooked up for 48 hour internet worked for maybe 5 hours then completely stopped called them n was told 4 non paymen n they wanted 2 months paid up front!!!

Extremely disappointed with this internet company. They advertise fast and reliable service, but that’s definitely not what we’ve received. For over three months now, we’ve had nothing but issues—slow speeds, dropped connections, and overall unreliable service.

We’ve called multiple times, and every time we’re met with the same scripted responses and empty promises. Two technicians have come out, but nothing has been fixed. We were even sent a new modem and router, but it made no difference. We’re still stuck with the same problems and no real progress.

We’re now looking to switch providers because reliable internet just isn’t something this company can offer. It might seem like an affordable option at first, but the constant issues and lack of real support make it more frustrating than it’s worth. Sometimes paying a little more is worth it just to have peace of mind and a service that actually works.

The worse ever. Seriously. Bills two months in advance, I cancelled, they refunded and then failed to refund the rest of my service. Now waiting for over 160$ in refunds including my modem deposit. Had to call my bank and see what was up, now have to call CaryTel custom service. If you want to leave they push you hard to stay with invasive tactics. I paid for 1,000/30 service and never got higher than got 60/10. Service is absolutely horrid.
They also keep trying to call me several times a week to dispute my review. If 0 star was an option, I'd adjust it.
They'll also sell your information. I have a phone number specifically for my internet service and ever since leaving CaryTel I've received massive amounts of spam calls; literally over 20 a week.

Horrible service, I pay on time every month, and for being a good customer, let me tell you what I get, nothing, service on and off all they are good at is taking the money and providing the worst possible service ever.
Looking for a new provider this month. Fed up