Internet Lightspeed Communications Reviews 35

I might have mixed up the cancellation date and found out it was listed as April 1 and not May 1. They want to now charge me a $75 activation fee. THIS COMPANY IS JUST ONE BIG HEADACHE AND IS AN EXAMPLE OF A GREEDY COMPANY.

Pure garbage

Very poor customer service. This company can hire responsible and respectful people and remind them that they are working in CANADA.

Half the price for Internet that barely works half the time. It started out great but has quickly become useless with a couple months. If it doesn't improve well definitely be going elsewhere soon! Get it together or loose another customer.

Beware, beware, beware of subscribing to anything with Rogers. If you have any problem, it is extremely difficult to resolve because they do not answer the phone. They make you wait for hours with no response. Even when they say, “Press 1 if you want us to call you back,” they never call—no matter how many times you try. I tried every possible method, and nothing worked. That’s why I decided to cancel all my subscriptions with them. Also, notice that their reviews are extremely bad. So I warn you again: beware, beware, beware.

Looking to change internet providers, I came to Trustpilot to see reviews of this company. The reviews sent me to call them to order their internet. I am a disabled senior citizen with moderate hearing loss and poor eyesight. I need assistance to walk. I told them I would need a technician to come to my home to install the modem etc. I was told basically, Tough luck, lady. We don't do at-home installations. Even though the reviews in the latest (August 2025) reviews talks about the installation people coming to their home to set up the system. So much for good customer service. I am extremely disappointed.

I have been a happy customer for almost 20 years! Their internet services and packages have saved me lots of money all these years compared with if I had stayed with one of the big players. From dialogue and wired to broadband and wireless, the upgrades and changes of plans were done smoothly and professionally with transparent information. The speed and support are reliable and excellent.

In 2021, I had connectivity issue. They arranged a technician to come to diagnose the cause after the technical assistance over the phone didn't solve the problem. It turned out that the modem I rented from the company was broken. The modem was replaced, and I received credit for the days without internet. I was very satisfied that the company handled the issue in a timely and methodical manner with the focus on customer service.

I highly recommend this company!

I have been on Lightpeed almost 6 years and almost never an issue. Speed is consistantly as fast or fater than I am paying for, unlike my previous t*l*s.net account where they were constantly dialling down my speed. Great customer service on the rare occasion I've needed it.

I have been using Lightspeed Internet for 2 years now. I had been with Shaw for 15 years or so, and they kept raising the price every few years, so I decided to try Lightspeed.
Great company, easy set-up,fantastic tech support (they spent an hour with me on the phone), unbeatable price.
I was so impressed, I convinced my daughter to try them also.
We will never go back to Shaw.
They are definitely worth a shot.

Have been a customer for +/- 15 years. This company was excellent to start. Then it sold. Things changed a bit. Not enough to be noticeable though
Now it has sold again. To a private investor out of Florida. Now between internet Lightspeed and Tellus I am moving on.
BOTH of them are a joke

First month was awesome. Now for the last 6 weeks the internet cuts out 20X daily

The worst internet provider out there. Even if you've paid your bill, they will still cut your internet off. Their customer service is atrocious. Their technical support is garbage. There's nothing good about this company. Save yourself some time and headache and get a reliable Internet provider, as Internet Lightspeed is highly unreliable.

Been with them for over 7 years in Calgary. Flat price basic unlimited internet. Any time I've contacted customer service (maybe twice) they provided the support I needed. Only hiccup was when a major cable in the Fraser Canyon was taken out by a landslide several years ago, resulting in a week of downtime.

Nothing works, internet is down, can't call them, there phone numbers don't work, thier website isn't working... This is a needy organization.

RIP-OFF. After you're a customer, they'll cut back on the speed you're paying for. What others are saying. They get you paying month after month... start doing internet speed tests. I have photos (can I attach them here)? Paying for 750 service with direct cable, getting LOW 400's to low-mid 500's.

I had internet service with them for about two years. Had to switch when I moved. Thinking of going back now that Telus is starting to gouge their customers. This company has always helped me if an issue came up. No complaints.

I have had service with them
For 2 years yes i am switching away from
Them because they resell shaw and shaw leaves them hanging on most if not all support inquiries. My switch is due to price and because the modem technicolor 4234 has a network defect which shaw doesnt want to fix ( defect: after a power off on the modem the modems fails to get an ip automatically from the provider) i have to power off the modem or reset it and wait an hour and then it works which is annoying. Of my dozen or so support calls i have actually had good technical support they have credited me a few days for screw ups from shaw and billing support has been fine to switch my credit card on file etc honestly cant knock this company i am Switching to Shaw/freedom because they are cheaper black Friday and they give me a free modem solving my hardware issue. I normally dont give out that many great reviews but these guys are not that bad at all took off 1 star for hardware problems over all positive experience i would not recommend their competitors: techsaavy ( expensive) heybabbl.ca ( no human but cheaper) / surfinternet.ca ( expensive) primus ( hidden charges) or telus ( expensive) also Shaw/freedom internet ( 30% more)

We will try Shaw freedom internets ( black Friday offer) or
Hey babbl next go around.

The deposit will be paid back ; they will charge even more .....after they promised you to pay back on day ; its only internet no Wi-Fi. Very expensive..

I switched to Lightspeed almost 10 years ago after using TELUS and Shaw for years. My overall experience has been great! I agreed with many users' comments about their support service which is the area that they need to improve the most. However, to be fair, in my past years' of interactions with their support, they usually can address my issues within 1 phone call or email exchange.
A few days ago I just upgraded to a higher speed plan (Cable 300). They got it up and running in less than 24 hours, much shorter than the estimated 2-3 days. There has been no issue at all since then.
Combination of quality, reliability, consistency, and price made me very satisfied with Lightspeed. I will never go back to the big guys unless Lightspeed and other 2nd tier providers all disappear from the market!

Worst customer support in the industry.

So many issues getting initially set up and then completed 1yr commitment so advised to call for 'existing customer promotion' - which was nothing more than the same deals posted online....except this provided them an opportunity to suggest that we upgrade the modem and bandwidth BUT 'forgot' to tell me there are charges to 1) ship modem, 2) swap the device in their system (yes, 2 charges related to same device exchange) and 3) also a fee to change speed....3 charges that were completely left out of the conversation but knowing others with the service, I had some idea that they would emerge...but only if you know enough to ask.

A bit cheaper than Shaw as a standalone product but sales/service is even worse (if you can image that). We keep it because it saves a few $ but will switch immediately if we have line issues as they are both under-equipped and under-trained other than to answer phones and providing lip-service.