Wilson Plumbing and Heating Ltd Reviews 

Excellent service from start to end. New boiler fitted. Punctual. Great advice given. Highly recommended.

Edit (11/01/2025). Received a reply from Wilson’s, who instead of taking a more understanding approach, actually accused me of being a “keyboard warrior” and refused any further support for the situation they had created. You really get to know the worth of some companies when it things go awry.

Wilson installed our boiler on 13/05/2024. As a direct result we experienced ‘water hammer’ in our pipework, no doubt from the increased pressure in the system resulting from the more powerful boiler. We contacted Wilson, but they stated the pipework was nothing to do with them and they were not liable. We were even ‘advised’ to learn to turn the taps off slowly and gently. Hardly practical and useless regards the washing machine. However, they did come out and install a shock arrestor, which failed within a day. Some time later (after multiple calls) we managed to get a Wilson engineer back out, who then re-charged the device. It failed within 24 hours. It took even more effort to get them to come a third time. Eventually, an extremely young looking ‘engineer’ arrived to install another arrestor device. It lasted less than 2 days. The knocking pipes has got worse. We are well aware of the potential damage to pipes and the boiler that can (and will) result if this is not dealt with. We have even made it clear that we will pay the price to get the matter sorted, despite it initiating from their installation. The receptionist offers all the excuses under the Sun as to why Craig (the boss?) isn’t available, with numerous “I’ll ask him to ring you back.” He never does. Even a message to decline the work would be preferable to being left in limbo with a worsening pipe situation potentially developing. I have made a formal complaint to Wilson Plumbing & Heating, which I fully expect will be ignored, just like our calls. Wilson Plumbing & Heating have got their money for the boiler installation and are not remotely interested in our situation. Great company when it all goes well (like all of them), but you know the real value of a company when things don’t go so well. How do they respond. Wilson have made it oh so clear what they think of that.

This company has old fashioned values of care. Mum is 93 and has dementia. Her boiler failed and they prioritised a visit the same day. The boiler needed a part replaced under the Worcester Bosch guarantee
so they sorted that out for us. In the interim they did a temporary fix so Mum had heating so she was comfortable to stay at home - a godsend as we didn't think she would cope coming to stay in our home. Worcester Bosch replaced the part the next day. I then had a phone call from Wilson Plumbing the next day to check all was OK. 100% respect for being so caring and being so solution focused to support a vulnerable adult. Thank you.

Boiler serviced today by Nick who has looked after the boiler since new (about 7 years old now). Never had a problem with the boiler in all this time. Nick is friendly and explains the process as he is carrying out the work. First class.

Excellent job from start to finish. Replacement boiler installed. Punctual, worked efficiently, everything left tidy. Explained/demonstrated everything clearly. Lovely company to deal with. Always use them for the annual service

Thank you Wilson plumbing and heating for installation of a new boiler after our gave up, from the initial call to new boiler was 4 days Jamie the engineer was very professional and obviously takes pride in his work had us up and running in no time he explained the system to us and showed us how to use the remote boiler features again a big thank you and recommend this firm highly to anyone cheers Terry & Diane

I would highly recommend Craig and his team, they provided us with a fast and efficient service after our boiler sprung a leak. Craig came round on Thursday and booked us in to have a new boiler fitted on Monday, so a very fast turn round. Jamie and Lewis arrived at 7.30 and worked hard all day to re-route the pipe work and fit the new boiler. They were professional, polite and explained everything about the new boiler. They cleaned up properly before the end of each day which was much appreciated. I’d also include Lauren in the review, she kept in touch either by phone or email and was very efficient sending quotes and invoices out. The whole team made the experience as painless as possible and will definitely use them again. Thanks to everyone at Wilson’s we have a lovely warm house now.

Excellent service from start to finish, polite hard workers would highly recommend Mick & Lewis thank you very much Joan and Phil - Cunningham Close, Brotton

Just to echo all the other 5 star reviews. I've left a more detailed one on Google but in short, wouldn't use anyone else

Extremely happy with the installation of our new central heating boiler and radiators this week. Jamie and Lewis were hardworking, courteous and a delight to be around. Thank you Craig and your amazing team.

Steve arrived on time, checked the gas fire and serviced the boiler. He is thorough and helpful. Thank you!

Wilson Plumbing & Heating are the best firm I have dealt with to service my Boilers, they came out immediately to look at my boiler when it was making a terrible noise.
Had a new boiler fitted by Jamie who was very polite & did a brilliant job thank you

Excellent responsive service. No trouble with returning to reposition radiator and replace a faulty unit. Polite and professional.

Great service, on time as agreed, technician worked clean and skillfully during service of fire and boiler.

Craig gave us good advice when upgrading the heating in our recently purchased property. A team of 3 heating engineers took only 2 days to relocate a new boiler in the loft and replace the radiators. Nick, Lewis and Jamie worked efficiently and quickly on one of the hottest days of the year.
The job was completed with a comprehensive package of documents and certificates from Diane and the team at the office.
I have been involved with Craig for many years and have no doubts as to the quality of his company's work.

Change out of heating system. My anthracite fired heating system was changed out to a liquefied gas system including upgrading of old radiators and adding a couple of new ones.

The quality of work was very good and they obviously knew what they were doing. My home was respected, kept clean and carpets protected. All the redundant equipment was disposed of without any issues.

I was impressed with their professionalism and the general way in which they conducted themselves.

A big thank you to Nic and Lewis.

New combi boiler installed by Jamie, Nick & Lewis following a thorough survey by the boss, Craig. They arrived promptly and worked hard continuously to remove our old boiler and tanks, and then install and commission the new one in a new location. I was impressed by the good teamwork and the efforts they went to in order to keep us happy. They finished in good time and left the house clean and tidy. A most professional job!

Fast,reliable service from a friendly and trustworthy team who I have known for years

Nick came to install a new boiler - he arrived as expected, lost no time getting everything installed, plumbed in and tested to our complete satisfaction. Some brickwork needed to be removed with consequential mess - once job completed everything was back in apple pie order.
Thank you

From start to finish, Lauren answering calls to Nick undertaking the service, Wilson’s are a joy to deal with. Everyone is always very pleasant and helpful and work in a highly professional manner.