Cayman Auto Services Reviews 

Fantastic from the first contact through to paying the bill.
Friendly, respectful, polite and most of all know their stuff. Diagnostic’s first, followed by a breakdown of what is needed and costs. Not a penny more than what they quoted and ready on time.
Would not go anywhere else.

I live over in Jersey channel island and it’s hard to find people with roof experience, so I googled and came up with these guys on the mainland UK,and I’m so glad I did as they have completely ended the hatred I held for the roof on my z4 e89, honest to god the anxiety the roof has caused me in the past is level 10, I swear don’t put off a visit to these guys it really is good for the car and for your stress.

Pat Buckley

I can't recommend Cayman highly enough. They did an outstanding job repairing the convertible roof on my car after I'd had ongoing problems getting it fixed elsewhere. From the moment I contacted them, they were professional, knowledgeable, and kept me informed throughout the process. They quickly diagnosed the fault, explained everything clearly, and completed the repair to an exceptional standard. The roof now operates perfectly, and it's a huge relief to have the car back in full working order. Their expertise, honesty, and attention to detail were second to none. If you need a specialist for convertible roof repairs, Cayman is the company to trust. Thank you for the excellent service!

We had purchased an old Mercedes SLK in early 2026 and were unsure the roof worked. Additionally we had a minor water leak during a heavy down pour.
We booked it in for a diagnostic and water ingress check.
We had a extensive leaflet explaining how long the tests would take and suggestions of things to do as wll as contact with Madie. This was an absolute first for us, a garage that was helpful and proactive. This what we are all looking for when we want good service!!
On the day we arrived slightly early but an engineer came out immediately to do some preliminary tests, which confirmed a problem with the roof opening.
We left the engineers to resolve the problems and within 1.5 hours we had a phone call to confirm that the top lock switch need repair, the drains were blocked and the roof and boot seals needed cleaning. They confirmed the cost and how long it would take.
We picked the car up as suggested and were delighted to see the car in good condition with pristine looking seals and tyres. The engineer demonstrated the roof mechanism and answered all our questions thoughtfully.
Overall we had fantastic service, which is a joy to report from an automative company. We would hugely recommend Cayman Auto for their approach and professionalism and reasonable charges for restoring a non working roof.

This was the first time I had used Cayman Auto Services but it certainly won't be the last! They diagnosed the faulty top lock hydraulic cylinder on the roof on my 2005 Mercedes SL350 and were able to replace this along with the hoses the same day. Faultless customer service throughout and a job very well done. Many thanks.

I'm so happy I found this company. I had a problem with my soft top, a loud clunking sound at the end of the operation of opening the top. Chat GPT recommended them to me, I phoned them and they were very helpful, so booked it in. The experience was highly pleasurable from start to finish. The did the diagnostics then came to me explaining what the problem was and gave me the resolution to the problem, told me it would be ready in a couple of hours and the cost was reasonable ( I was anticipating it to be double) and they threw in a roof service at no extra cost! I was so happy I hugged the staff member who gave me the invoice. Cups of tea were offered more than once, very friendly staff and there were a few others waiting and we chatted away, and time flew by. I will be going back for an annual roof service and some other services they offer. I can't recommend them enough.

Brilliant all round! We live in Devon and couldn’t find anyone to fix roof problem on my c200in the county except a Mercedes main dealer at three times the cost charged by Cayman! Courteous, thorough and a pleasure to deal with. If you have a mechanical roof issue Cayman highly recommended

I had problems with My BMW Z4 metal folding roof not operating and getting stuck partly open. I live in north Kent and found out about Cayman autos in Redhill on Z4 websites, and booked my car in for repair. I went there yesterday(8:30am), fault was diagnosed within probably an hour, broken wires and switches et cetera, and repaired for pick up by 2 pm.
All staff were pleasant and very helpful, and although expensive I can now use my car with an open top.
Also I noticed many different makes of car there for roof repair/service.
I can thoroughly recommend them.

I just want to say a big thank you to Cayman Autos — and to Leah in particular. I’m not usually someone who books anything quickly; normally I spend weeks trawling the internet, reading every review ever written, comparing options, overthinking… and then overthinking some more.

But the time, care, and attention Leah put into her emails genuinely put my mind at ease. She reassured me that everything would be fine — and honestly, that alone was the reason I finally stopped researching.

So thank you, Leah, for taking the time and trouble to send those messages, and thank you Cayman Autos for the work you’ve done on my car. Leah, you absolutely deserve a pay rise… and a very large box of biscuits. Preferably the fancy ones."

thank you Cayman Auto Services for diagnosing Saab. Service was well attended by company, work completed quickly.
Location well presented. From outside to reception

Thank you Cayman Autos. Absolutely superb service, kept me updated all the time, clear explanation of what was required, polite, prompt and super friendly. I would highly recommend your services.

Mini Cooper S with a faulty roof.
Went to one garage who said it needed a new motor.
Cayman Autos sorted the problem, no
New motor needed, fantastic service, kept me updated constantly, fixed in around 2 hours ! They even cleaned the car inside and out.
So pleased with the technical and customer service, first class all round
Many Thanks

Very friendly staff, correctly identified and fixed my leaking roof issue. dropped me off and picked me up from the train station, even made me a coffee.

Did a great job of my vario roof on my SLK, very happy with the work and extremely cost effective in comparison to the eye watering dealer cost. I even ventured out in this weekends monsoon without even a hint of a leak.

Communication also excellent.

Cayman have looked after my R230 Mercedes SL for a few years now. They're super meticulous with details and the car always comes back feeling refreshed. Cannot recommend them highly enough. From the office team to the guys on the workshop floor, everyone is friendly and professional the their work is first class.

Having had terrible trouble with condensation,damp and even MOULD in my EOS .....Cayman Auto Service sorted it like new!!! And they were very good at keeping me informed as to exactly what it would cost. Lovely people :D

These people know exactly what they are doing! My car is 20 years old. Without their expertise, it would be an old car. A convertible without a function hood is just a mobile skip!
My car looks good and works properly thanks to them.
Thank goodness people like them are available to do this work!

From initial diagnosis to fixing the problem on my Mercedes convertible, the whole experience was like being looked after by a long established family firm.
The receptionist set the tone and on arrival we were warmly greeted and had the whole process explained. The estimate of cost and timing were kept to the T and throughout we met friendliness, professionalism, competence, knowledge and a desire to solve the problem. I can thoroughly recommend Cayman and will certainly return if I have any further problems.

We had the misfortune of a stone chip cracking the panoramic sunroof on our Mercedes SLK. We had a repair along a 12” crack line and it held for 18 months just fine but the point of impact was rather unsightly and possibly made the car unsellable in the future. Mercedes dealers were really unhelpful, they just never came back with a proper quote to supply and fit and when we finally did get one it was £3,840 for the roof and £1,900 for the labour (mental)! I located a very good secondhand roof from a breakers and was fortunate to find Cayman autos fully experienced in fitting it at a fraction of the labour cost. They really know what they are doing and to mitigate for future leakage issues that could arise they swapped my existing colour matched roof side trims as part of an upgraded sealing method they have conducted on many other SLKs. From start to finish Leah and Maddie were absolutely brilliant in telling me what they would be doing and giving me complete confidence in Cayman Autos expertise. On arrival we met the technician who specialises in these cars and the shop manager for the handover, they kept the car for a few days I believe for the resins and sealants to cure and when we picked the car up it looked perfect all round. This is a business that prides itself on good old fashioned decent service, sensible pricing and excellent customer relations, how refreshing in these times. Thank you so much for giving us back our pride and joy like new again, I would strongly recommend Cayman Autos to anyone who might find themselves in this same predicament.

I don’t normally leave reviews but after using the services of Cayman Autos I felt I had to. The team there were very efficient and transparent throughout the process of repairing the hood of my 911. They were very understanding and flexible with regard to the cars collection as well which in my particular circumstances was much appreciated. Thank you Cayman Autos!