CCT Reviews 12

I wish I had read these reviews first.
I've had nothing but aggro with this lot. They can't even tell you the truth. Your claims handler is always out of the office or on annual leave.
I didn't even give them 1 star

AVOID AVOID

Do not use under any circumstance!!!
Someone drove into the side of me which was caught on a dash cam. I called this company who gladly took the case. Within a day they took my car away to be fixed and gave me a hire car.
A week or so later they offered me a stupid price for my car saying it was written off. The garage told me it was surface damage only.
Whilst arguing my case and not accepting the price. They sold my car behind my back to copart. I found out by calling the garage as I needed my childrens things.
Months later I have solicitors calling and emailing me non stop saying I must provide bank statements and payslips, as they can't get the money back for the car hire from the other insurance company.
I have provided these and blanked out my personal sort code and account number. Which they then threatened me if I dont provide I will be 'unbarred' and I must provide this information.
It's been a living hell for nearly a year!
Cc response is now CC Response NW. So please check paperwork.
Finding out if there's a way to report this company, as it looks like im not the first this has happened to!

Seems we have also fallen into their ‘replacement car’ scam after our car was crashed into and the other party took full responsibility- DO NOT USE - we are now being hounded by them and their sols for all our personal financial details as other insurers are disputing the cost of the replacement car and I don’t blame them as it’s apparently over £10k for 22 days! Read reviews on google and here and avoid like the plague! This company will keep your car for longer than necessary, tell you this wasn’t your fault so you are covered for replacement car, try to rip off the other insurers then come after you for the costs AVOID!!!!

My god this company as caused me so much stress !!! Please stay away it’s a scam , get you to sign , got told it was all free and covered by insurers then now there saying they want £42,00 from me and threatening me with court etc I’ve explained over and over that I don’t have the money . Literally been harassing me for weeks , even Xmas eve non stop ringing me . I will be taking this wether as it’s disgusting what there doing to people

SCAM SCAM SCAM!!!
The company is a bloody scam .. the people working there even on the higher end are cheats.. they will take ur car away falsely claiming they are come from your insurance.. they took my car and claimed it as total loss, when it was easily repairable.. worst company ever..
STAY AWAY...
SCAM CHEATS.

Avoid this fraudulent and unprofessional company. They lack the necessary skills and offer no protection to customers. Additionally, the company director is aggressive and violent.

I paid a £500 deposit a couple of months ago, but in return, I have only received abuse and disrespect. They have now blocked my number -NO response to emails or letters.

I found them efficient and professional. My vehicle was a wright off and was given a fair price for the vehicle that was written off.
My car was obviously a write so no complaints. They collected my vehicle on the day of the accident and had a courtesy car next day.
Chris and the other members of the team were easy to talk to and always available.

Avoid at all COSTS.
they told me my car was total loss which they have sold and is back on the road. I wanted to retain it and I did tell them on many occasions because I didn’t trust them. The 3rd party insurance paid out less salvage value which CC Response paid instead.
They basically robbed me of my car but I am exploring options I.e ombudsman and will be taking them to court. I am just shocked at how they think they can do this and get away with it and this also tells me that this isn’t the first claim they have treated like this.

AVOID AVOID AVOID

I had an extremely frustrating experience with Motor Claims Line (CC Response.co.uk) following a non-fault accident. Their communication was consistently poor, with delayed responses and ignored emails. They made errors in valuation, which they quickly corrected, but this only highlighted their lack of attention to detail in other areas.

The company seemed more focused on minimizing payouts than advocating for me as their client. They dismissed comparable vehicle examples I provided without proper consideration, and failed to provide the full engineer's report despite multiple requests.

Their handling of the claim lacked transparency and left me without crucial information about next steps. I even had to report my vehicle as stolen due to their failure to provide closure on the process.

To make matters worse, I incurred additional costs with my insurance company because Motor Claims Line didn't guide me properly through the process.

While they claim to operate within regulatory guidelines, their service falls far short of what a customer should expect. I deeply regret choosing Motor Claims Line for my claim and would not recommend their services to anyone seeking fair and efficient handling of a motor claim.

They promised my insurance premium wouldn't be effected,it went from 450 to 830, absolutely useless I'd of been better off sticking with my own insurance so be warned,their promises are useless

Scam! Do Not Use!

These companies use SEO tricks to ensure that when you look for your own insurance companies phone number you get a result which is their number instead. They then promise a great service and no effect on your no claims. Service is awful and next time you get insured you have to declare anyway.

I don't know how they get money but I went through a claim with them and at the end they tried to bully me into accepting a payout from a third party (who had fully accepted liability) for 60% of my vehicles value. Perhaps they get a set fee and want claims done without complication? Perhaps they get more if they convince you to accept less?

I instructed them not to accept this offer as I wanted to demonstrate the market value of my vehicle is much higher.

Against my wishes they went right ahead and accepted the offer on my behalf. They gave examples.of broken cars and projects needing timing belts or with No MOT as justification for the lowball valuation... I had 12 months MOT and didnt need a new belt for 80,000 miles.
They threatened me with losing my car entirely with no recourse because I would have to pay Coparts collection and storage fees.

I was forced to pay £144 to collect my vehicle from Copart and I had to travel across the country to do this. The cars worth between £6.5k and £7k so it was still worthwhile.

I was then able to restart my claim through my real insurance company but this was made much harder as the delays had meant I had used up a three week limit on curtesy vehicles which vehicle hire firms are willing to take a gamble on. The vehicle hire firms refused to hire me a vehicle for any more time incase a court may decide it was an unreasonably long time and the third party would not have to pay the bill.