CCSCollect Reviews 

awful company harrassing my brother who is in hospital with a stroke and covid yet they keep harrassing next stop newspapers and a solictior !! you picked the argument with the wrong person ccscollect ....

Spoke to an agent called Stephan today, can i say how polite and caring he was towards me, treating customer fairly was well presented and he helped me alot. Better than VODAFONE! but seriously if you are reading this thank you, you have reassured alot.

I had "unpaid" bill from Vodafone that I didn't even know about and CCS Collect contacted me so I paid them.
At the end I reported Vodafone to Ombudsman for unfair bill and got that cleared with apology.
CCS Collect is not interested to pay my money back, there is no way to send them email or speak to them so I'm going to report them to Ombudsman.
Looks like it's the only way to contact them and get my money back

constant harassment, take me to court and we will see who the fools are.

I wrote to CCS collect because they contacted me about a sum claimed from my company that is the result of a computer arror. The amount is small and sum is acknowledged as being in dispute and awaiting investigation.
CCS collect appeared out of nowhere and wrote asking me to pay. I wrote then to them and included all the information I had. They haven't written back and are now sending me text messages.
It looks like they are trying to intimidate me and are not interesting in investing the time it takes to read and respond to a simple letter. Shameful.

I was asked to pass over my bank account details while setting up a payment plan the first time I dealt with CCS. The payments never went through on the arranged date, upon calling back there was evidence I had made a call to them but no payment plan was arranged. I've since received numerous letters requesting money for my "vodafone account". My vodafone account is fully paid up and I have a Direct debit with vodafone instead. Phoning CCS will tell you they're too busy for your call and they'll ring you back, which they don't. I'm 90% certain they're using their position as a collection agency to take extra money from people who have legitimate debts passed to them. Even with the newest letter the balances are over what they should be. If they don't pick up my calls and won't recognise my payment reference, why should I pay this amount if I'm paying vodafone already?

Static on line and when inputting reference code it repeatedly says not recognised. Chosing option to speak to someone loops you back to inputting your reference number.
No response to email.
Original letter looks amateurish thrown together so want to speak to them but can't.
HMRC I have your money but want to do due diligence on ccs before I pay but can't as they are effectively uncontactable. Is this really the standard you are happy with from your contractors?
If only zero stars was an option

27mins waiting for call to be answered. Then a message saying there isn't anyone, but leave your number, type it in, lots of static, states that it is invalid, try again, same again. Hang up in frustration.

Have now emailed 25+ with evidence showing Vodafone wrongly advised me which caused debt. No reply

Have called every day for over a month - no answer. I am still being bombarded with letters, which has hospitalised me because of my mental health.

So received a fine from DVLA thru them, tried calling a few times - no pickup, tried email - finally got a reply to send out a name, post code and car reg, after that no reply for over 2 months, still would be waiting but had to pay it since managed to receive a second letter. Terrible customer servince!!!

I tried to pay a debt on behalf of my grandson as he is at work during CCS office hours. I was advised that he should send an email authorising me to act for him. This was done but I was informed by an agent that it had not reached his file and that it might take two or three hours.
I subsequently rang again but was then told to wait a week for the email to reach his file. I have registered a complaint but got back a standard reply saying more emails were being received than usual and fewer team members were available.

Keep sending me emails saying I owemoney to a company that has already clarified I DON'T OWE THEM ANYTHING 🤬🤬

Chasing me for money that’s already been paid and never answer emails or phone calls to explain why they keep chasing me for a payment of which has been paid for over a month…. Also disgusting customer service isn’t the word

Laughable firm chasing me for a £20 Vodafone debt for a phone which was returned back to the clowns and cancelled under the 14 days

My review is not for the company but the individual working there spoke to a member of staff today called Sarah have to say yeah 5 ⭐️ All day long She is a great person great character and great employee a asset to the team very helpful and she goes beyond her needs to assure customers needs are met and comfortable enough for them had a missed call from cc’s and spoke to her and had it dealt with in a professional manner top employee she deserves to take a deep breather and relax with all the excellent work she’s doing thank you and have a good day

SCAMMER SCAMMER SCAMMER SCAMMER SCAMMER
Please be aware of this company they asked me to pay an amount of £800 for HMRC, I have tried to contact them and I've sent them many emails but they didn't get back to me.
I contacted my accountant and they said they are scammers.

BE AWARE

Well what can I say I've been contacted by these fraudster regarding a vodaphone contract, well I've never had a vodaphone contract, will never have a vodaphone contract, I've contacted vodaphone about this low and behold no information regarding any account in my name EVER!
They can't even get my name right.

Premium number had me on hold abit too long for my liking and the case numbers werent working . Finally got hold of someone a advisor called Ethen who was friendly helpful and gave a toss about more than just my money I explained my Mrs was pregnant and he said not to worry about doing anything today he's put things on hold till payday and said when I call back I can still ask to do half now half next time if it makes things easier at home . Top lad

They are a joke sent me a email about a Vodafone account that's not mine you call all you get is a answer machine sent three emails not reply I've made a complaint to there so called complaints department no reply