Chadwick Lawrence Reviews 

If you want to feel as important as a number on a spreadsheet of 1000s then this is the company for you.
Mine was a simple purchase, I had no house to sell and the apartment was already vacant so 0 chain involved. The only factor which I realised would add a little delay would be because it was a leasehold rather than a freehold.

I was going to name names but I don't think it's fair on those people, the issues below come from higher up as I get the feeling they're overworked and/or under staffed.

Point 1 - Awful communication
They very rarely come to you, you'll spend half your life trying to get information from them and emails can go ignored for days and even over a week. This is from their auto reply.....

"Please note that sending additional emails or calling will not speed up the response time and may delay our ability to assist you."

I mean, nothing says you're a valid customer to them than "sod off and leave me alone" in their auto-replies.

I sent in a couple of emails to their complaints department but, 2 months later I've had nothing outside of a "we're in receipt of your email"

I emailed Neil Wilson directly but didn't get any response, I however was forwarded to somebody else who was the shining light in the process and she got things done so thank you to her, I'll keep your name out of this but thank you.
On the 24th August I was told that the customer service manager would call me "today", well... coming up to 2 months now and still no call from them. That just sums up their poor level of customer care.

Point 2 - Mistakes
Check everything they send you because some of it will be wrong, for example I had to do a proof of funds but they'd put the "house value" as the value they were checking which was obviously no where near. When I contacted Chadwick Lawrence I was told to call the app support line, I told them I know how to use tech as I'm an IT manager but no, they wouldn't listen so off I went to the app support team who duly sent me back to Chadwick Lawrence to fill the request out properly ... just as I had said in the first place.

Point 3 - Over-charging.
Check your bill, I had loads of things taken off my bill which they added. The worst one was for a "Deed of Variance", for those who don't know, mortgage lenders may not like the ground rent agreement on the leasehold so they will request a change to the agreement and this is the "deed of variance". The important thing is, this is arranged and paid for by the seller, not you the buyer. Anyways, despite their only involvement was telling the seller than my mortgage provider has asked for one, they charged me nearly £500 ... which, according to the estate agent, was significantly higher than the seller paid to actually get the thing done.

Point 4 - Long Delays
With the poor communications comes the long delays, the whole process moves along very slowly. For reference, the whole purchase took just 2 days under 11 months from offer to keys. It feels like they have a process 1 - 2 - 3 - ... - 10. If they get an issue in step 1 then they stop despite not needing to complete item 1 to do item 2. There is not sense of knocking off what they can on all 10 steps and then waiting.

As a result of their slow processes, my mortgage offer expired and I had to go through the mortgage process again, Chadwick Lawrence then charged me for it as they had to write another report .... they caused the delay.....

Point 5 - General Incompetence.
I started out with Person A, after several months I was suddenly transferred to Person B. In April, Person A tells me that there was just one outstanding issue before we can move on. Suddenly, in May Person B tells me there are 6 new, unrelated queries. I take it Person A was just incompetent then?

Point 6 - They'll argue against you
When I first got the mortgage I explained where the deposit was from and this was accepted by my mortgage provider, fast forward many months.
I explained the Chadwick Lawrence where the deposit was coming from, exactly the same way I'd explained it to my mortgage provider, however they sent a different explanation to the mortgage provider and they rejected it. I then spent days going between my mortgage provider who repeatedly said this was acceptable to them and my own conveyancer who refused to accept this and was actually battling against me. I HIRED YOU for crying out loud. In the end I had to go to my own dad to get the deposit just to keep it moving forward, I was of course charged again by Chadwick Lawrence because he's "old school" and will not connect his banks to his phone so they had to manually check it.

I could go on....

I'm sure I'll get the semi-automated reply from Neil telling me to go through the complaints procedure, been there, done that and got nothing back so clearly that doesn't work either.

I contacted Chadwick Lawrence who were able to appoint a solicitor and barrister at very short notice for a court attendance. Dan Hirst was truly fabulous and was able to turn around a very stressful experience into a great outcome. I would highly recommend.

Chadwick Lawrence were a really great help us to purchase our house. As first time buyers new to the process, they supported us every step of the way with good communication.

I’d put zero stars if I could.

My experience with this firm has been incredibly frustrating and disappointing. A property transaction that has now been ongoing for eight months is still nowhere near completion, with little sense of progress or clear communication throughout.

Communication has been consistently poor, with lengthy delays in receiving responses and, when replies do arrive, the information provided is often vague and fails to offer clear answers or a practical way forward. I have also found the overall level of professionalism and willingness to communicate with others involved in the transaction extremely abhorrent.

There appears to be very little support or continuity when the person handling the matter is unavailable, which only adds to the delays and frustration. For something as important as buying a home, I would expect a much more responsive, organised and professional service.

I appreciate that property transactions can be complicated, but eight months with no clear path to completion and such poor communication is simply not the standard of service I would expect.

I would be very reluctant to use this firm or recommend it to anyone buying a property. I would strongly encourage prospective clients to consider their options carefully before instructing them.

The solicitor was very engaging and caring during a difficult period of a divorce and took time to explain everything to the benefit of their client, we can’t Thankyou them enough.

I met up with Emily bird 3 years ago,

We had a long process to go
through,

Emily was very professional and gave me good advice all the time,

We finally got there in the end,
Emily always did her best to try and sort things out,

I would recommend Emily bird anytime to anyone, hopefully I won't need to in the future, just want a quiet happy ending now,

I'm glad it's all done with now,
Hopefully I will be able to put the past 3 years nightmare away to the back of my mind,

I'll be happy with another 10 years,

Many thanks for your help Emily,was a pleasure to meet you, hopefully if we ever meet again it will be in more comfortable surroundings,

Many thanks,
Gary Wilson.

Avoid this company at all costs.
Communication was shocking throughout our sale. Jess and Raabia were impossible to speak to on the phone, never answered or called back. Whenever I asked for an update or had questions to ask they always came back with the same response, it’s 5 working days turnaround with communication unless you pay an extra £400. We honestly felt like we did not have a conveyancer working for us, after purchasing and selling many properties we have never experienced a service like this. I was constantly stressed and in tears about our lack of professional involvement. To make matters worse they lost our signed contract and transfer documents, they were signed for and logged onto their system, then went missing. The big issue with that was that we live abroad and had to fly back and sign new documents and post back at considerable high cost and distress to ourselves due to their incompetence.
At the very end of our sale I have to say that Vina became involved and things suddenly became much smoother.
I made a complaint of course and involved Sam’s conveyancing as I went through them, they helped but communication never improved.
Just save yourself the stress and avoid this company!

I was very happy from the beginning as everything was explained thoroughly and if there was anything that I didn't understand I could just call and Danielle was more then happy to help me. They were always on top of it all and was a pleasure to have them

What nade the difference, was having Liam, Kyra and Giovanni, as part of my team, who suppoted me with the purchase of my home.

They kept me informed and updated and sent out all papers via email, explanning what I needed to do at each stage and the tine scales.

The firm, has a user friendly app and if you need help. The team is there to suppprt you, with any questions you have.

Although buying and selling is stressful, they reminded me this is normal and to be expected.

Thank you seems a small word to use, but I am eternally grateful for the support of Chadwiic Law, Liam,Kyra and Giovanni.

One of the things to remeber is the date your mortage offer expires, that is down to you and your mortage advisor to keep an eye on.

Remember not to start any purchase until you have secure your mortgage offer and passed all checks.

Karen Lynch

Friendly and efficient and took time with you

Very professional. Very helpful. Understanding. Did what they said they would do.

I had to change the title of a property, whilst it was simple transfer, both Rebecca Langley & Sadia were brilliant & efficient. They completed the transfer including ID checks within 10 days. They were also prompt in responding any queries I had.

Brilliant service from day one. Was kept informed regarding the work they did for us. Would highly recommend them to anyone needing solicitors

Excellent communication

Solicitors were excellent and very professional, Michelle, Lauren you did a great job. Thank you very much

Tom was so helpful when it came to writing my Will, the whole process was seamless. He talked through things and explained everything, he was very quick to get everything done. Thank you Tom.

Francesca was fantastic from start to finish. She kept us updated throughout our house purchase and made sure that any additional enquiries we had went answered immediately. I’d thoroughly recommend her on this basis.

The conveyancing on our house sale was handled with the upmost professionalism and speed, by the team (Jessica and Raabia).

Communication was excellent and we were kept informed at every stage and received help when required, to decipher some confusing legal terms.

The team were also really proactive at chasing the buyers solicitors, and I'm sure Jessica and Raabia were instrumental at pushing the sale through in a more prompt time frame than perhaps the buyers solicitors are accustomed to.

Great work, thank you.

Recently completed on our property purchase as first time buyers. Nafeesa was extremely thorough and gave us regular updates and explained things to ensure we were fully informed. Farah also was a great help in ensuring we had all the correct documents and helped guide us through parts of the process. Would highly recommend!