Champs Sports Reviews 

Extremely Disappointed with Champs Sports/Foot Locker – $170 Refund Denied

I am beyond disappointed and frustrated with Champs Sports/Foot Locker and the way this return has been handled.

I purchased a pair of Nike Ja 3 basketball shoes online for $170. When they arrived, my son tried them on in our kitchen to see how they felt and test the grip. He quickly decided he wasn’t sure he liked the feel of them, so he put them back in the original box and stored them in his closet until we found another pair from a different brand that he felt would be more comfortable for playing basketball. The shoes were not used for playing or worn outside.

I returned the shoes in their original box through Staples and tracked the package, which was delivered to the warehouse on October 9. After hearing nothing about my refund, I called customer service today, only to be told that the shoes were being returned to me because the claims department determined they had been worn due to marks on the soles and that the box was in poor condition.

I have several concerns with this decision:

1. Marks on the soles do not automatically mean the shoes were worn. When trying on shoes, even indoors, minor marks can occur. The presence of marks alone does not prove that the shoes were used for basketball or worn outside. There were also pet hairs inside the shoes, which can easily transfer from socks during a try-on. These are not reasonable grounds, in my opinion, to deny a refund for shoes that were promptly put back in their original box.

2. The condition of the box is also concerning. I returned the shoes in their original packaging. If the box was damaged during the return shipment, that is something that needs to be investigated rather than automatically held against the customer.

3. The lack of communication is unacceptable. I received no email, photos, or notification explaining why my refund had been denied. I had to contact customer service myself to find out what was happening with my return. For a $170 purchase, I would expect transparency, clear communication, and evidence to support such a decision.

I am extremely upset that I am now being denied a $170 refund for a pair of shoes my son tried on indoors and decided not to keep. I made the effort to return the shoes properly and followed the return process, yet I am left feeling that my concerns as a customer have been completely disregarded.

I am requesting that this decision be reviewed and that my refund be issued. At the very least, I expect Champs Sports/Foot Locker to provide photographs documenting the condition of the shoes and box when the return was received, along with a clear explanation of the specific grounds for refusing the refund.

This experience has seriously damaged my confidence in Champs Sports/Foot Locker. Customers should not have to fight for a refund without even being notified of the issue or given evidence to support the decision. I expect better customer service and a fair resolution to this matter.

Horrible customer service online and in person, when ordering online, shoes arrive looking scuffed, cut, and looking like they were worn previously and its very difficult to get a return. When i was inside a physical location last week, employees were rude and unhelpful

**Terrible customer service and absolutely no effort to make things right.**

My order was delivered to the wrong address due to the company’s mistake. Fortunately, the person who received it was kind enough to return the package to the sender. Despite acknowledging that the delivery error was their fault, the company refuses to send a replacement or issue a refund until the returned package is received and processed.

I spoke with Nicky, the manager, who told me this process could take **up to two weeks** and that there was nothing he could do. Essentially, their response was, “It is what it is.”

Mistakes happen, but good customer service is about how you handle those mistakes. In this case, there was no accommodation, no urgency, and no attempt to provide a reasonable resolution. I’m now left waiting potentially two weeks to receive either my order or my money back because of an error that was entirely on their end.

Very disappointing experience

I went to the store and they didn't have my kids size. They told me I could order online and was told they would be here Wednesday, which then turned into saturday now he is wearing an old pair of shoes to the function on sunday because there are still no shoes!!

Horrible experience, no wonder they’re going out of business and you don’t see them around anymore. Would never shop there again and wouldn’t recommend to anyone. Save yourself the headache and just go to foot locker or JD sports.

i recently ordered 2 pairs of shoes. I received 1 pair. I called and waited for a hour to talk to a human. A "investigation" was conducted. I received an email saying. the claim has been denied because our records show the package was delivered and there is a record of high claims activity. Yes, a package was delivered only 1 pair of shoes. Clearly, in the photo from Fedex only one pair were delivered. I called the store they said we have video of 2 pairs of shoes being packed up the store. Okay, let me see that. Can't do that sir. Call Fedex...Fedex says they are lying. We have proof only one box of shoes were picked up.

I had an excellent experience at Champs at limeridge mall today. I was with my 4 year old grandson shopping for his starting JK new runners. Xander was our sales representative and he was so great. He was so personable and engaged my grandson in the process making it a very fun and positive experience for him. Champs is very fortunate to have people like Xander as sales representatives, as he made the experience such a positive one, which is what every customer wants. Thanks Xander.

If l could give a zero star l would worse customer service ever

I had to call because my order's tracking number did not update and shows no movement of pick up from the origin.

The chat is non existent and never connects to a live operator at different attempts on different days. They also never call back with the info I leave in the chat.

Called their CSR number and they called back. I told the representative the order was split shipped and 1 tracking number does not show pick up from their facility. Not sure if the person checked but he just said it looks like the order shipped and I received it. He also asked if I returned the items. I had to repeat a few times before he said he can open a shipping investigation and if i would like to proceed.

It was a little odd that he was unable to tell the split shipments and their status. Could be the lack of resources from Champ Sports, which shows.

Horrible customer experience. Needed simple return. The communication is delayed. Instead of sending me return label they sent packing list and I lost $100 on not being able to return items. I have returned and swapped shoes via mail delivery with several companies like zappos or amazon seamlessly. Champs Sports is unethical and unprofessional and is not trustworthy.

Total disappointment I've ordered a shirt it cancelled SMH try to order a different shirt says it's not In your region then why put it online, if it's online shouldn't be a problem at all the worst type of switch and bait buyer be aware SMH

Ordered a pair of Brooks tennis shoes which FedEx delivered to the incorrect address.
When I called “customer service” they said they could not ship another order of the same product until they investigated which would take four days.
When I never received a follow up call I contacted them yet again only this time they said they could either give me store credit or a refund and I requested the refund, still have NOT received yet.
Another good example of LAME FedEx whose only job is to deliver packages and can’t even do that right!
So needless to say Champ Sports who I think a better name would be Chump Sports have lost me for any future business.

My address is wrong and I call them, I wait for 1 hour for talk with somebody and they talk me they can’t fix my address and they can’t cancel my order

If I could give 0 stars I would. I ordered a pair of sneakers in their website because it said it could be picked up in 2 hours. The order was cancelled eventually but the money was taken from my account. $300! Horrible.

Ordered a pair of running shoes on Thursday (despite all the negative reviews here), got the shipping confirmation on Friday, and received the package today (Tuesday of the following week). Received what I ordered and had it delivered super fast: great experience!

I ordered two sets of an item and received only one. Called customer service but was met with indifference after waiting an hour to speak to a person. He called the store from where the items were shipped (Charlotte, NC) but the store did not answer. He then said for me to wait 3-4 days and they would try calling again. I asked for the number to the store and called them myself. To make a long story not so long, I went back and forth from calling the store to calling customer service. CS said they had to open up an investigation and for me to wait 4-5 days. They really do not care about their customers. I may have lost my money because I have no faith that anyone will follow up on this. I will never purchase anything from their stores.

If i could have gave them no stars i would. The worst experience ever with champs that I've ever had I'm so damn mad. And i will not be spending another dollar with them or any company they are affiliated with! 🤬🤬🤬🤬🤬

I visited champs sports in Downey - Stonewood mall a few days ago. And saleswoman Faith needs to work on her customer service and co. worker skills. Her lack of communication capabilities need improving.

I would give 0 stars if it were an option! AWFUL!!!! Placed an order back in November 2025 for my kids for christmas. Order has still not shipped and it's February 2026. You cannot contact a real person, I have been trying for 2 weeks to contact someone to send my money back. I finally get an automated email back today saying that too much time has passed and there is nothing they can do!!! 100% DO NOT RECOMMEND!!

I just returned a pair of Hoka shoes that were hurting my feet to the Capitol Mall store in Olympia WA. The process was very easy and I received great customer service from Dalton. Thanks!