Champs Sports Reviews 

I’m from Winnipeg and when I went to the champs at polo park mall the salesman named Wasif. It was the best experience I have ever had. He was great!

Ordered an item for Christmas returned and they received the package on January 2nd was advised that it would take two weeks to see a refund, after 2 weeks told it would be an additional one to two weeks after sitting on the phone for multiple half hour conversations still no resolution nor have I received any communication that they've received the package the refund is in process anything the only information I got was after calling and sitting on hold for 30 minutes with no resolution it is 2026 you have to be able to do better than this! never again!

ONLINE order, fast delivery. however, goods still attached the security tag on it.
Drove 20km to the nearest store.. not even one staff seems willing to help. explained the situation to a "poker faced" staff. he grabbed the goods, ran to counter.. remove the tag and rudely dumbed the product on their counter and walked away. No greetings, no sorry, not even a word from the staff. So I just get my good and walk back to my car. Sad service and wish them luck on their business.

Fed Ex lost the shoes I ordered, champs replaced them and had them delivered in less than 24 hours.

When shopping for the first time at Champs, I was served by Muhammad Baddar.R and his customer service was excellent. Nothing I asked was a problem and I was very impressed since fabulous service like this is rare in most places. I later was also assisted by Carlos L and he too gave good service. It is obvious that Champs gives the best customer service I’ve experienced in a very long time. I’ll be back for sure!!

Foot Locker bought Champs to destroy the quality of the customer experience and drive customers to Foot Locker. In that case I wont buy anything. Im not going to be forced to shop at Foot Locker.

Are they even ligit? Tracking show label printed but never shipped and it’s been 7 days since order was placed. Impossible to contact a real person. Seems like the reviewer Frank is one of their employees who trying to calk everyone a liar. They actually do that to defend themself?

I placed a order and the order went to a previous address, but I retrieved the shoes still,but two pair were not in the order, but they sent two of same pairs which I ordered only one and they refused to refund me my money. I suggest if you are going to purchase anything from Champs do not purchase it online, because if there's a issue they will treat as your no one.

The worst store to do online business with….item sitting in a warehouse for over two weeks on an exchange with absolutely no updates. It is a busy time of year, but customer service is atrocious and management is a joke, NEVER DO BUSINESS HERE

DON'T EVER ORDER NOTHING FROM CHAMPS SPORTS ONLINE... EVER!!!

I absolutely wish I could give them ZERO STARS PERIIIIOD.. I've Never had a company straight up not ship the item that you purchased. It's just been sitting there waiting for carrier they never sent the pickup tag to FedEx(saying pickup item)after two hours trying to contact Champs sports I spoke with someone for the to tell me wait till Dec. 24th which that's the time It was expected to arrive right in time for Christmas. I placed the order on Dec.15th which was more than enough time at least I thought so😡😡😡 but the item never left CHAMPS wearhouse label created but not moving.. who does that 🤔😡

Order a pair of shoes online to pick up in store said they would be ready in 2 hours. Got to the store to be told the item shipped from another store and would not be there for over a week (even tho the store has the exact shoes and size) Placed a call to customer service, was placed on hold for over an hour to receive an automated message that said, no one is available to take your call. DO NOT ORDER FROM THIS STORE IN ONLINE . I won’t be buying from them again at all!!!!

I started my christmas shopping early.I bought the wrong size and the nike two seventies.I paid a hundred and fifty dollars for them. I tried to take them back.It was past the forty five day return date.The manager could not overwrite.It gave me a number to call, I called them today.And they said the same thing, there's nothing they can do for me, because i'm out of the forty five day return policy.I started my christmas shopping early thought I was getting ahead of the game.Really?I just wasted a hundred and fifty dollars and I will not buy from champs.Anymore, the shoes have not been worn.They are perfect.They still have the paper inside of the shoe. If you can buy the shoes you are wanting from another store.Besides champs I would

Absolute dogwater. They gave me a partial unfair refund when i called customer service the guy barely spoke English and when i was explaining what the order summary stated he placed me on hold when he returned i asked to be transferred as what he did was disrespectful he said ok bye. Fortunately this wasn’t in person or i would’ve smacked him into actually liking his job and showing some basic human respect and decency

Well before champs sports company was more professional kinder to all customers & applicants so 2025 Edison mall Fort Myers FL store keeps hanging up calls so applied position not long ago called stocker putting things on shelf before since stores lease out to property owners of Edison mall FL Fort Myers. No one should feel treated poorly when needed assistance fairly . Huge fan of Champs sports stores before had bad experiences employees can be rude too .

We purchased a pair of Nike shoes for $250, expecting quality and durability. Unfortunately, the glue started to fail just ten days after purchase.

When I contacted the store to request an exchange, I was told the shoes would need to be mailed to their warehouse so they could determine who was at fault. When I asked for clarification, I was told, “Well, you may have worn them wrong. For example, a running shoe is not meant for basketball.” I was shocked by this response.

When I contacted the store to request an exchange, I was told the shoes would need to be mailed to their warehouse so they could determine who was at fault. When I asked for clarification, I was told, “Well, you may have worn them wrong. For example, a running shoe is not meant for basketball.” I was shocked by this response.

These were expensive shoes, worn only briefly and for their intended purpose. I paid for quality, and the product failed. Because of this policy—and the delay in verifying whether the defect was “valid”—my child had to go without shoes for school. That’s simply unacceptable.

To be fair, the in-store staff were friendly and kind. Most genuinely wanted to help but claimed the return policy left them powerless. I can’t imagine how frustrating it must be to represent a company that offers no room for reasonable, case-by-case problem-solving.

This experience has left me with low trust in both the product and the brand’s customer service process. Overall, it was incredibly disappointing.

We purchased a pair of Nike $250 shoes. The glue started to fail just ten days after purchase. When I called the store to request an exchange they said we had to have the mailed to their warehouse to determine who was at fault. When I asked for them to explain further they said “well you may have worn them wrong. For example, a running shoe is not meant for basketball”. I was Flabbergasted at this reply. These shoes were not cheap and we had owned them for just a couple of weeks. I paid for quality and the quality failed. As a result of their faulty policy and us having to mail the shoes back for validation of defectiveness- my child had to go without shoes for school. Absurd!

Great service, from ordering process, timeous delivery turnaround times, Keep up the good work. not even once I had a issue when I ordered something, Big-Ups Champ Sports

I never received my shirt, they said it was delivered so they refused to replace my shirt or refund my money 💰

I will stick with Nike.com
This was my
Worst customer service experience ever.

Absolutely worst customer service! Ordered two pairs of men's tennis shoes both in size 13. One was correct and one was not. Filled out return form requesting replacement with the item we actually ordered. Got return slip quickly and we sent the wrong pair back. Two weeks later got confirmation return was received. Waited for new shoes and to weeks later called for status. Rep could barely speak English, however, let me know i must allow 2 more weeks for shoes to be shipped. Four weeks later nothing still. Called again and was advised I was supposed to send both pairs back and resubmit request. Why???? After being on/off hold for 50 minutes (my entire lunch hour and then some) i asked for a supervisor since the rep again could not speak or understand much English. After 15 plus minutes finally spoke with someone that was able to tell me that the return was never submitted to send a new pair. HOW? I filled the form out completely. The area that processed the form didn't complete the request apparently! New shoes were finally shipped and in correct size. Took well over 8 weeks to get what we originally ordered. Horrible service!!!

We received the best customer service from Daniel W. He knowledgeable, helpful, kind, and honest.
But what made me want to leave a review was Daniel’s personality. He made us laugh so much. I don’t remember why now, but yes, he was really great. Thank you!!

Please read before you or you send and of your children, to champs, for any kind of training. Caught on video surveillance, an employee/ trainer . Almost running over 3 individuals with motor vehicle. Then in a fit of rage , confronting there individuals wanting to fight them. The lack of respect for the martial arts. And what it stands for, is so disrespectful. Do you really want your children learning from here. One of the individuals involved, was a 18yr young man. This individual wanted to fight, bullied and intimidated. Choose wisely, many more schools in Barrie. I know I'll be spreading the word about champs and there employees.