Excellent online support. Staff always answer my queries with clear, helpful replies. I feel confident in using this investment platform simply by knowing I can access their support. Thank you!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A few things to watch: - Monies paid into accounts on the platform take several days to arrive. That is time you are out of the market with no doubt CSD benefitting from the interest in the meanw... Toon meer
I have handled two JISA's using CSD. I have used their website to trade and once to exchange secure messages - no problems have been experienced. I have never phoned. Annual charge of 0.35% is av... Toon meer
Really good website for easy access to view share prices. Alerts when dividends are paid. Really helpful videos at sensible intervals on market trends, tax change implications etc. Charges are reasona... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Charles Stanley Direct is a personal financial service combining a modern digital experience with the traditional client focused values of private wealth management. It provides all self investors with the knowledge, tools, products, and services to take control of their financial futures and realise the rewards of your investments. Whether you are a novice or an experienced investor we are here to help you every step of the way. You can call our award-winning client service team for technical help or speak to a qualified financial coach if you need guidance. Available online and via the Charles Stanley app.
Online investing
Geschreven door het bedrijf
- Invest in your future
- Sign up in minutes to our first-class service to implement your investment decisions, through our secure platform and app.
Contactgegevens
Ropemaker Place, 25 Ropemaker Street, EC2Y 9LY, London, Verenigd Koninkrijk
- 0131 550 1234
- info@charles-stanley-direct.co.uk
- www.charles-stanley-direct.co.uk
4,0
Goed
179 reviews
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Charles Stanley - recommended
Have used Charles Stanley for many years. The online service is easy to use and reliable. When I have had problems, the online help (real people) have always assisted in a prompt manner
2 oktober 2025
Antwoord van Charles Stanley Direct
Dear Martin:
That's exactly what we aim to do, give a personal and human service. Thank you. The very real people sitting around me will appreciate your words.
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwoord van Charles Stanley Direct
Dear Glyn:
Thank you for taking the time to leave us feedback. That's exactly what we aim for and I'm pleased we were able to help.
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwoord van Charles Stanley Direct
Dear Rob:
Thank you very much for such a lovely review which is greatly appreciated. We are here if we can be of further assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Fast efficient service
29 september 2025
Antwoord van Charles Stanley Direct
Dear Clive:
That is exactly what we aim for! Thank you very much for taking the time to leave your feedback.
Best regards,
Louise
Louise Miller
Head of Client Experience
Direct debit query
I received a quick response from the online chat service and I was able to solve the problem with my monthly direct debit.
22 september 2025
Antwoord van Charles Stanley Direct
Dear Andrew:
Thank you very much for the review. I'm pleased to read we were able to assist. We are here if you need us again.
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwoord van Charles Stanley Direct
Dear JH:
Thank you for taking the time to leave us a review. I'm very pleased we were able to help.
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwoord van Charles Stanley Direct
Dear David:
I'm very pleased to hear that. Thank you very much for the review and please don't hesitate to let us know if we can be of further assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Efficient Messaging
The response time to my message was first class, and the answer was clear and solved my problem.
23 september 2025
Antwoord van Charles Stanley Direct
Dear Ms Johnston:
Thank you very much for the feedback which I will pass to the team here. I'm very glad to read we were able to be of assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Very helpful and very responsive
22 september 2025
Antwoord van Charles Stanley Direct
Dear Nicholas:
Many thanks for taking the time to provide this feedback, which we were very pleased to receive. We are here if we can be of further help.
Best regards,
Louise
Louise Miller
Head of Client Experience
Very good platform
Very good platform
I have been with them for 5 months now and it has everything you could need and very good customer support
19 september 2025
Antwoord van Charles Stanley Direct
Dear George:
Thank you for the lovely feedback. We are here if you need us and please don't hesitate to get in touch as and when we can assist further.
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwoord van Charles Stanley Direct
Dear Mr Gill:
Many thanks for the review. This sort of feedback really does matter to the team and is much appreciated. I'm glad we were able to be of assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwoord van Charles Stanley Direct
Dear Michael:
Thank you very much for your positive feedback. We genuinely appreciate it and do let us know if we can be of further assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwoord van Charles Stanley Direct
Dear Patrick:
Many thanks for your comments. I'm pleased we were able to help & of course we are here for any further queries you may have.
Best regards,
Louise
Louise Miller
Head of Client Experience
The chat Lady was helpful but your web…
The chat Lady was helpful but your web site is very difficult to navigate. It is not user friendly.
28 augustus 2025
Antwoord van Charles Stanley Direct
Dear Ian:
Many thanks for your feedback. Please rest assured that we are continually working to make the website as intuitive as possible. We have several significant updates in development, for which we are taking such comments carefully into account.
Best regards,
Louise
Louise Miller
Head of Client Experience
Question answered swiftly
28 augustus 2025
Antwoord van Charles Stanley Direct
Dear Grahame:
Many thanks for your feedback, which I've passed to Robyn. She'll be very pleased to hear she was able to help.
Best regards,
Louise
Louise Miller
Head of Client Experience
no one could help
no one could help, no one could give a receipt for the purchase and sale of shares for my taxes.
27 augustus 2025
Antwoord van Charles Stanley Direct
Dear Stephen:
I followed up on your query this morning. We normally issue CGT reports on request at no charge, but this can only be done for UK residents and the team were genuinely uncertain about what you needed. However I can see they did their best to pull something together for you. If this doesn't help please let us know and we'll try again.
Best regards,
Louise
Louise Miller
Head of Client Services
The answers were good
8 augustus 2025
Antwoord van Charles Stanley Direct
Dear Michael:
Many thanks for the positive feedback. I'm glad to hear that the team were able to assist.
Best regards,
Louise
Louise Miller
Head of Client Experience
Back-up team on the ball
Very quick response to a query that I raised. Good follow-up to keep me informed.
8 augustus 2025
Antwoord van Charles Stanley Direct
Dear David:
I'm very pleased to read that we were able to assist to your satisfaction. We are here should you have any further questions.
Best regards,
Louise
Louise Miller
Head of Client Experience
Wasting time with helpdesk
Wasting time with helpdesk - told that estimating parity for £Stg:$US was computer procedure and NOT a company error. When questioned this was confirmed and told this was NOT acceptable company procedure - suggest that the company should listen to the phone call with Zac!! ?5th or ?6th August
6 augustus 2025
Antwoord van Charles Stanley Direct
Dear Mr McIlroy:
Thank you for your feedback. I am a firm believer that courtesy should be extended on both sides during a conversation and, having reviewed the situation, I am satisfied that your query was answered both promptly and professionally. We are further looking to update the currency symbol at issue and appreciate you bringing this to our attention.
Best regards,
Louise
Louise Miller
Head of Client Experience
Always concise responses,
25 juli 2025
Antwoord van Charles Stanley Direct
Dear Peter:
Many thanks for your feedback. I'm pleased we've been able to help.
Best regards,
Louise
Louise Miller
Head of Client Experience
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