i was wanting to get my finances in order for an auction purchase... wow... Duncan was so helpful, covered all grounds from bridging to actual loan/mortgage to completion.... in readiness, for if i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a really positive experience with Charleston Financial Services from start to finish. Steven, who I initially dealt with, was incredibly professional, knowledgeable, and made the whole proce... Toon meer
Bedrijf heeft geantwoord
Connie Elam is an outstanding case manager/senior. Not only has she pulled a rabbit out of her hat (earning a nickname of Harry Potter) she then pulled a dinosaur with an upgraded nickname of Dumb... Toon meer
Bedrijf heeft geantwoord
It was OK but I didn't get the personal touch with the attention to my personal circumstances that I had in the past. Just not like my experience was a few years ago when I dealt with one person who w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Charleston Financial is an experienced mortgage broker, specialising in all types of commercial and personal finance for consumers and businesses We provide access to main stream and niche market products offering a broad range of options to suit businesses and individuals seeking funding for the following:- * Commercial Mortgages * Bridging Finance * Buy To Let * Development & Refurbishment Finance * Secured loans In addition, we offer: * Invoice Finance and Factoring * Residential mortgages * Insurance * Conveyancing solicitor services We also accept business from intermediaries on a packaged or purely introduction basis, and offer generous commission packages Please call us on 01908 597 811 for more information.
Contactgegevens
9 Copperhouse Court, MK7 8NL, Milton Keynes, Verenigd Koninkrijk
- 01908 597 811
- enquiries@charleston.co.uk
- www.charleston.co.uk
4,6
Uitstekend
592 reviews
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Heeft 75% van zijn negatieve reviews beantwoord
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Great firm to deal with
Great firm to deal with. Very helpful all the time during the process. Definitely recommend.
4 juni 2026
Antwoord van Charleston Financial Services Limited
Dear Nick,
Thank you so much for your fantastic feedback!
We are delighted to hear how happy you've been with the service you've received from the team, and that you'd recommend us to others!
Thank you for your business. We look forward to working with you again in the future.
Kind Regards,
The Team @ Charleston FS
i was wanting to get my finances in…
i was wanting to get my finances in order for an auction purchase... wow... Duncan was so helpful, covered all grounds from bridging to actual loan/mortgage to completion.... in readiness, for if i win the bid, i could hit the ground running....
Most surprising was the rate he could offer for bridging...thanks Duncan, pity i got out bid in the auction....
19 mei 2026
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Thank you so much for your fantastic feedback!
We are delighted to hear how happy you've been with the service you've received from Duncan and the team.
Thank you for your business. We look forward to working with you again in the future.
Kind Regards,
The Team @ Charleston FS
Communication with me was poor
26 mei 2026
Antwoord van Charleston Financial Services Limited
Dear Emmanuel,
Thank you for your feedback.
We’re very sorry to hear that you’re dissatisfied with the service you received.
Having reviewed your case, we can see that your application was progressed to formal offer within two weeks, which is significantly faster than the industry average. Once a formal offer is issued, the process moves into the legal stage managed by the solicitors. As a mortgage broker, we do not have control over their legal procedures or requirements; however, we always strive to support our clients wherever possible to help meet those requirements.
Throughout your enquiry, there was consistent communication, so we feel that a 1-star review does not fully reflect the service provided or how your case was handled.
We would greatly appreciate the opportunity to discuss your concerns further. Please feel free to contact me at your convenience 01908 597 811.
Kind Regards,
Daniel Jennings
Head of Operations & Compliance
Charleston FS
I had a really positive experience with…
I had a really positive experience with Charleston Financial Services from start to finish. Steven, who I initially dealt with, was incredibly professional, knowledgeable, and made the whole process feel straightforward and stress-free. He took the time to explain everything clearly and made sure I felt confident in every step.
The rest of the team was also helpful—Connie, Adriana, and Josh all played a part in making things run smoothly. They were responsive, friendly, and always willing to go the extra mile to answer any questions or provide support when needed.
Overall, I’m really impressed with the level of service and communication I received. I wouldn’t hesitate to recommend Charleston Financial Services to anyone looking for reliable and supportive guidance.
22 mei 2026
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Katie,
What fantastic feedback! Thank you so much for taking the time to leave us a review.
We're thrilled to hear how pleased you were with the service you received from Steve, Connie, Adriana & Josh. It's great to hear you'd recommend us to others too!
Thank you for your business, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
This is my fourth property transaction…
This is my fourth property transaction with the team they are great - always attentive / knowledgeable/ helpful and always call you back! Highly recommended and will be hoping to do more again with the team
12 mei 2026
Antwoord van Charleston Financial Services Limited
Dear Nasreen,
Thank you so much for your fantastic feedback!
We are delighted to hear how happy you've been with the service you've received from the team, and that you'd recommend us to others!
Thank you for your business. We look forward to working with you again in the future.
Kind Regards,
The Team @ Charleston FS
Did a good job without any fuss !
8 mei 2026
Antwoord van Charleston Financial Services Limited
Dear Robert,
Thank you so much for your 5-star review!
We're thrilled to hear how happy you were with the service you received from the team.
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Unhelpful in every possible way.
17 april 2026
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Polina,
Thank you for your feedback.
We’re very sorry to hear that you’re dissatisfied with our service.
I can see that you were provided with a quotation. May we ask whether the concern was with the rate offered, or if there was another aspect of the service you were unhappy with?
Our Head of Sales, Andrew Blackwell, has attempted to contact you but has so far been unable to reach you. We would really welcome the opportunity to discuss this with you further by phone.
Please contact Andrew on 01908 972 491 at your earliest convenience so that we can do our best to put things right.
Kind Regards,
The Team @ Charleston FS
Always friendly and helpful
Always friendly and helpful, professional approach.
23 april 2026
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Thank you so much for leaving such a nice review. We're thrilled to receive such positive feedback!
Thank you for choosing Charleston, we truly appreciate your business.
Kind Regards,
The Team @ Charleston FS
Thanks James C!
James C. Helped me with finding out what was available for us to with various options based on our property portfolio. He was diligent, friendly and organised and appreciated his professionalism. Thanks James!
20 april 2026
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Arifa,
Thank you so much for your 5-star review!
We're thrilled to hear how pleased you were with the service from James.
Thank you for choosing Charleston, we truly appreciate your business.
Kind Regards,
The Team @ Charleston FS
Quick service
The service was really fast and on the spot , the executive gave me the mortgage rate within few minutes but was 2nd highest on my list .
9 april 2026
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Mayank,
Thank you for your positive review. We're so pleased to hear how happy you've been with your experience so far.
Thank you for choosing Charleston. We truly appreciate your business.
Kind Regards,
The Team @ Charleston FS
Charleston Finance were very good
Charleston Finance were very good at finding us the best deals available and supported us throughout the entire process, checking in regulary. Will use their services again in the future
3 april 2026
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Joseph and Joanna,
Thank you so much for leaving such a nice review. We're thrilled to receive such positive feedback!
Thank you for your business, We're really looking forward to working with you again in the future.
Kind Regards,
The Team @ Charleston FS
Great all round experience.
Steve, Gwyn & Georgina were all fantastic to work with and had the patience of saints answering all my stupid questions (in a language I could understand instead of industry jargon).
8 april 2026
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Ian,
Thank you so much for your wonderful review!
It's so good to hear how happy you were with the service you received from, Steve, Gwyn, and Georgina.
Thank you for choosing Charleston.
Kind Regards,
The Team @ Charleston FS
Fast response
30 maart 2026
Antwoord van Charleston Financial Services Limited
Thank you so much for your review. We're thrilled to receive such positive feedback!
Thank you for choosing Charleston, we hope to work with you again soon.
Kind Regards,
The Team @ Charleston FS
Thank you so much your wonderful…
Thank you so much your wonderful service, we recently bought the property which your company make for us very easy with fast process to buy this property
1 maart 2026
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Ziya,
Thank you so much for your 5 star review. We're thrilled to receive such lovely feedback!
Thank you for entrusting us to secure your mortgage. Please don't hesitate in reaching out to us for any future needs, we'd love to work with you again.
Kind Regards,
The Team @ Charleston FS
100 % recommend their service …
My experience to them are amazing,they really helpful ,they answer you as quickly as as they can,they do their best to explain something really well
11 maart 2026
Antwoord van Charleston Financial Services Limited
Dear Artan,
Thank you so much for your 5 star review!
Its great to hear how pleased you were with our service and that you would recommend us to others.
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston
An excellent service
An excellent service. Great communications and kept appraised of the whole process from start to finish. Will definitely use their services again and would highly recommend them.
2 maart 2026
Antwoord van Charleston Financial Services Limited
Dear Hamish,
Thank you so much for your fantastic review!
We're so pleased to hear how happy you were with the service you received from the team, and that you will be using us again in the future.
Thank you for choosing Charleston, we look forward to working with you again.
Kind Regards,
The Team @ Charleston FS
Great experience dealing with Chris & Nikki
Great experience dealing with Chris Kennedy and Nikki Cutler. They were so efficient but also supportive. Chris gave me excellent information which helped my decision-making and choices. Nikki finalised the process, and it was such a pleasure dealing with these two. I highly recommend Charleston Financial.
5 februari 2026
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Kweku,
Thank you so much for your fantastic review! We're thrilled to receive such positive feedback and it's great to hear you'd recommend us to others.
Thank you for choosing Charleston, we look forward to working with you again in the future.
Kind Regards,
The Team @ Charleston FS
Amazing firm
Amazing firm, did a few mortgages with them now and I have been immensely impressed with this firm
3 februari 2026
Antwoord van Charleston Financial Services Limited
Dear Mr Imam,
Thank you so much for taking the time to leave us a review! We're thrilled to receive such positive feedback about our service.
Thank you for choosing Charleston, we truly appreciate your business.
Kind Regards,
The Team @ Charleston FS
Antwoord van Charleston Financial Services Limited
Dear David,
Thank you so much for your 5 star review. We're thrilled to hear that you found our service 1st class!
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Helpful, professional staff
The process was simple, starting with with my online enquiry. The case manager rang me the next day and discussed my requirements and sent me the best mortgage option. From there on, transferring my case to the underwriter, applying for the mortgage, carrying out the survey, legal process and to the completion stage, which happened quite speedily. What I appreciate most is that I was able to approach the relevant staff member with my queries without having to wait on the line for about 30 minutes, and the professional and helpful manner and attitude in which they helped us to connect with the lender to receive the funds we required. We sure will recommend Charleston Financial Services to my friends and we will approach them again for future mortgages.
14 november 2025
Antwoord van Charleston Financial Services Limited
Dear Bernard,
Thank you so much for taking the time to share such a detailed and positive review.
We’re delighted to hear that you found the process straightforward and efficient. It’s especially rewarding to know that our team’s accessibility, professionalism, and clear communication made a real difference to your experience, as we pride ourselves on being responsive and supportive at every stage. It's also great to hear that you'd recommend us to others too.
We look forward to assisting you again with any future mortgage needs. Thank you once again for choosing Charleston.
Kind Regards,
The Team @ Charleston FS
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