Chemical Guys Reviews 

Nice scent air fresheners, but you're lucky if it lasts a day. This is the best example of skimpflation I have ever come across. The product used to be good, but not anymore.

The company sent me the wrong order. When I called customer service they told me I needed to submit a claim. They sent me an email with the link. When I got there, I had to jump through their hoops to try to get approved. Once I was approved, I needed to send the wrong package back to them, and they would not do anything until they received it. Feels like I'm setting myself up for a repeat performance. Meanwhile I paid for the wrong product. A simple, we're sorry for the inconvenience and we'll send you the right product today, like other reputable companies have dealt with me before, when it was their fault.

Recieved the wrong item. Contacted chemical guys and placed a claim but i was not able to upload photos for the claim. Now I’m stuck with some car wash soap when i really wanted the caddy!

Chemical guys has the worst service an shipping ive ever delt with,an thats saying alot. I ordered from them 2 weeks go by still In C.A. an a week to get here so 3 weeks to get a product from them that you know they have on hand. I called the service office a couple times an it was same answer evey time its going out today

I experienced horrible customer service because I could not provide sufficient evidence of purchasing a Brand-New $75 64-oz Jug of Diablo Wheel cleaner that started leaking while still in its cellophane wrapper. They would not replace it. Mind you, I have been a long-standing customer who has spent thousands of dollars on their products over the past 12 -13 years. NO MORE! I will no longer give these cretins another red cent!

Bought a combo leather cleaning/conditioner product online. Took a while to get them when I opened the box very strong chemical smell. Turned out Conditioner had leaked and outer zip back had 2' tear. Tried to get return confirmation for them, and kept waiting for a code to be sent. tired 3 times. Then told them of the odor when opening box and didn't want to use product in my car. Wound up jumping thru multiple hoops and turns out my 'agent' was AI. Long story short, I'm eating the product and wont use. Don't trust the chemistry. And they are not BBB registered BTW. I just found out why. My advice, stay away from online purchases and return attempts. I complete nightmare.

Their website said I would receive 35% off if i provided my email which i did, and received an email stating “You’re in. Unlock 35% Off Now. After adding two items to cart it would not provide the promised discount. After chatting with a rep and even providing screenshot clearly showing the above promised discount they would not honor it. Instead claiming it was only UP TO 35% which clearly isn’t what the email shows. Nothing in the email mentions Up to 35% it clearly says unlock 35% off now.
I don’t have time for misleading advertising as there are too many other reputable companies to do business with. Would not recommend Chemical Guys to anyone.

Same story as others - the customer service is TERRIBLE. I ordered Dec 2 and, like the last few reviews said, didn't ship out Dec 12, now it is lost in an Amazon shipping warehouse. I tried calling Chemical Guys and no matter what option you choose, no one answers and it automatically hangs up on you after 2 minutes. Tried emailing AND chat - only get AI responses that claim they will escalate to someone else.

Atrocious. All I can say about the company. I certainly hope the products are decent, and well worth the wait. Both Car Candy and ACP had products at my house within three days. This has been a week, no shipment updates. The website says 1-3 days, so I asked about cancelling the order because it exceeded their time range and was told that cancellations are not possible and I can wait for it, then ask for a refund.... like I would trust that. (ha!). When pushed for a day for it to ship, I was told that Black Friday and Cyber week had them behind (3 weeks after) and they couldn't provide a date. Essentially I was told "you're getting it, want it or not. And you'll get it when you get it."

Ordered on December 2nd. Gave them some time due to holiday. Started inquiring after a week. Only response was AI generated. Today is the 14th and supposedly it’s coming today. They use Amazon shipping even when it’s from the website. Which makes it difficult to track. I will never order anything from their website and frankly I would think twice about their products after research. The sad thing is they ship from somewhere less than two hours away from me. But they are so poorly ran that they can’t even get the orders out in a timely manner or respond to customers.

It’s been over a week since I placed my order, and they haven’t even started preparing it yet. Their website mentions 1-3 business day delivery - what a joke. Customer service was polite, but absolutely useless. I will not be buying anything through their website, especially considering that you have to PAY return shipping and restocking fee.

13 days to receive 2 items. Only ai responses to inquiries

Careful ordering from Chemical Guys. I ordered $48 worth of items, and never received anything. Where I live, packages are delivered to a secure, fobbed room, that is covered by security cameras, so its unlikely that my package was grabbed by a porch pirate. Repeated attempts to contact them have all but failed.

My goodness. In the day of online shopping, you’d think a company would have figured out logistics by now. Nope, not these folks. Ordered on their Black Friday deal and still waiting …it’s now December 8.

Customer no service - emails are replied quickly by Otto, their overly empathic AI, but still can’t answer where the order is. Then this company creates a shipping label but doesn’t hand it off to FedEx. I called them 3 times on their toll free number and each time it rings for a bit and it “disconnects”.

I like their products and I’ve bought them previously on Amazon and Walmart. This experience with Chemical Guys online store - is by far the most pathetic excuse for online shopping thus far.

I’ll give it another day for the label to show activity, otherwise it’s going to be a dispute with my credit card for lack of receiving goods. Do not trust their “1-3 days” on their website. Stick to their stores, Amazon and Walmart, at least you don’t get a headache with those methods.

When we talk about chemicals, the Chemical guy's customer service is toxic. As of date they are unable to fullfill my order in a timely manner - it still has not shipped after 5 days. Their customer service will not cancel the order as they said it is in process but they have no clue where in process. I requested that the 15% restocking fee be waived when I return the merchandise as by the time I get it I will have to buy product at a local store or on Amazon. Their customer service gave me LIP service that they will put in a request regarding the waiving of the fee when the time comes that I return the items. And they said they can't transfer the call to a manager to get confirmation on the waiving. So what customer service is this? They were incompetent and condescending. DO NOT ORDER FROM THEIR SITE. I guess if you like their product get it from Amazon or Wal-Mart. At least you will get the product with no headaches and can return without fees if it becomes a sh*t show that it apparently is. I understand why they have 1/5 stars. I usually do not write bad reviews on-line but try to handle the issue with a manager, but with the toxic chemical guys, this was not possible

I placed an order yesterday at 4PM , my son changed his mind. I tried to cancel 4 hrs later and they claimed the order could not be canceled. Really? The order could not have shipped that quick. They claimed they couldn't cancel it.

God awful experience with Chemical Guys. I should have listened to every other review on the internet and not made this purchase. They ship slow, their product seems low-quality, and they have some of the worst customer service. I tried to cancel my order but was unsuccessful. The 3PL they used hadn’t shipped my order yet. I have to pay return shipping and get hit with a 15% restocking fee. Buy from anyone else.

I bought one of their products Total Interior Cleaner and Protection The Product is Bad Customer Service is horrible They acted like I didn't know what I was doing They definitely don't stand behind their Products like they say they do either I won't ever purchase another one of their Products it's definitely not a money back guarantee

I am not reviewing the product itself, because I could not use it due to the defective spray bottle. This review is about the HORRIBLE Customer service from the company. These guys have no idea what customer service is, nothing but BS and little or no help. I would never purchase anything from them. They are back at it today,bugging me over a $10 item. These guys are so full of B S, they live in a delusional state. Be smart, do business somewhere else.

Not only is the customer service straightDogShit.

Ive ordered the Jet Seal Protectant from Autozone, JB Tools, and directly from Chemical Guys. A total of 5 Jet Seals and they were all expired with the same DOB(Date of Birth) of the year 2020. Which is 5 years expired and it has a shelf life of 3-5 years. All were chunky and unusable.

I got refunds from Autozone and JB Tools easily, but it took 4 weeks to get a refund from Chemical guys. I spent 2 months trying to get a hold of an unexpired one yet couldn’t because seems they are mass selling expired ones. Even during a call with one of them not only did he hang up on me, but he admitted if I buy it again it probably will be expired again.

BE CAREFUL AND CHECK DOB DATES.