CHIKO Reviews 

My apologise!,
The size chart is on the
website.
I never ordered, but i will put in an order znd hope the quality and fit is good.

Es wird mit keinem Wort erwähnt, dass die Schuhe aus China stammen und dementsprechend hier verzollt werden müssen. Finger weg!

Mmmmm!!! I paid £98 for shoes all in all £119 including shipping. The shoes are like the picture but plasticky, and nails protruding on buckles. I was even scared to wear them out in public just in case they fall apart. Terrible terrible product. I wasted my time scrolling through their website looking at all the nice pictures they display. If you want to buy.. do so at your own peril.

I cannot fault chiko shoes customer service . I received my order within two weeks . I stupidly ordered a sz 7 instead of 7.5 . I contacted them and they told me to reorder the right sz and return the wrong sz which I did . Only thing was to securely return it was £29 . Despite this I received my new order in just over a week and a full refund within the month. Don’t be worried to order just order the right size , the shoes were lovely and great quality leather .

I was fooled by the images that the company shared in this date and time. The quality of the shoes are not worth the price at all. But that is not the issue since I ordered 3 shoes they became a bulk order and they cannot accept return of my order even though the shoe doesn’t fit me. How can a shoe that doesn’t fit me not be accepted for return? I am sending reminder but no feedback at all. I will make sure that people don’t get duped like me

we had such an incredible experience with Chiko and Jo for my son's bar mitzvah. they mad it so special! we are so happy with all of the gorgeous photos and love looking back at them. we highly recommend them to everyone. xx

I placed my order on Jan16, 2024. Conscious that it might take a bit longer to process I waited until March to see if my status was updated or if I would even receive an email apologising for the delays, but there has not been any communication at all!! I was waiting for this order to decide on buying more items but so far it has been disappointing to me. My order is #477777

Terrible! I ordered a certain model but they sent me a different model. Why would they do that? I did not want the other model. They returned the money soon enough, but I had to pay import tax plus the return posting.... 30 euro for nothing.

They do not reply to messages, and delivery is super long. If only I have checked the reviews before placing any orders! And the phone number given on their website indicates voice message only.
I have left 2 messages for my order (470825) ordered on 13 Nov, and nothing heard from them at all.
For shoppers out there, unless you want your blood pressure to shoot up, do not order from them

Awful! Will never buy anything from them again. My order arrived two weeks into their 30-days return window. The quality was ok but not as good as the picture. Size however was way too small. I wear a regular 8, the show says 8 but I can't even get my foot in there. Both too short and too narrow. I sent them an email asking for return two days after the 30 day window. They responded in one line that this is beyond 30 days and they would not return. I sent follow up email and explained but they didn't even respond. The packaging was awful and dirty. They come directly from China. And I guess they are sized for Chinese feet. I will never buy from them again. You shouldn't either.

I ordered some oxford shoes which looked great on the surface and had them delivered to my workplace. I put them on and before I even took 2 steps, noticed that the heel (sole) was peeling off and catching on the carpet. I wrote them to explain this defect and received quite an ignorant and curt reply saying 'used items will not be refunded'. Used? I literally just put them on and they did not acknowledge that they were defective and damaged and continued to ignore my calls for help. I think this place is a scam - the poor customer service brings me to think that they care little about standing behind their product and more about collecting money and then ignoring customers if there is ever an issue. I see there are numerous low scoring reviews on here - not surprised and wish I had noticed them earlier. I basically threw $150 down the toilet and they are likely having a laugh about it - stay away from this place.

I wanted to buy but after looking at each review I started to realize that some of the company's responses were the same and some were not professional. This notation that a company should tell a customer publically "Write 4 reviews with different names is spamming and we are not responding to you anymore" is very unprofessional. Even if that is the case, it is not professional etiquette to respond that way to a customer, Just fix the issue. That response seems to mostly be given when a person talked about the quality of the product or the quality of customer service so I can expect that the company may attempt to use that response to this review. However, I assure you this is my only post. The shoe design is wonderful, but I worry about the quality of the shoe after reading some reviews. I have not purchased the product and I am not attempting to get a return for anything so I have no skin in the game other than buyers should beware of a company that responds so unprofessionally to their customers online. When a company cannot attest to its product they try to discredit the person. Buyers look at the company's comments. Do you notice a theme? Look very closely.

If you get your shoe size right you’ll probably be fine (but I would be really really careful and don’t rely on their sizing because it’s not the same as most international size comparisons). Also, if the shoes don’t fit be prepared to only get half of the amount you paid for the shoes refunded if your return falls outside 15 days of them receiving the shoes back (which it almost inevitably will). I’ve lost 70£ trying to return a pair of shoes costing 100£.

I ordered my shoes at March 24 and I haven’t received any tracking number???? Did you guys rob me? I will definitely call my bank to dispute this if that’s the case. My order number is 437217.

Hi, I was hoping you can send me my tracking number, I already checked my junk mail and it is not there.

#438536

Commande en t38 pour du 37.5 car taille un petit. Cuir et finitions de qualité. Livraison sous 5 semaines donc il faut anticiper.

Chiko Shoes sells very stylish shoes; however, their shoes are extremely narrow. I wear 8M to 8.5M and followed their exact sizing instructions. My size based on the instructions was around 8.5 and they state on their website that their shoes are Medium Width only. When I received my order from Hong Kong, China (which was a complete shock since I thought they were coming from EUR or CAD) the shoes were too small. I couldn't get my foot inside the shoes comfortably because they were so narrow and my heel hung about 1/2 an inch off the slip-ons and slingbacks. The closed in pair...forget about it! They were so tight all over that I felt like Cinderella's step-sister's trying to shove my foot in her glass slipper.

When I reached out to Chiko's this was their response, "The shoes you ordered are some of our best sellers, which have been purchased worldwide and no one have any complaint on width. As mentioned at our website, our shoes are available in mid width only. They would not fit for wide width."

First and foremost, when I sent my message to Chiko, I made it clear that I wear Medium Width. Their response sounds defensive which was an immediate put off and doesn't convey good customer service. They should have addressed how they could make the situation right or provide information on how to return which is what I requested.

Before buying, read their ENTIRE site very carefully because their return policy when buying multiple pairs of shoes is very confusing. I read some reviews where customer's had issues with returning because they purchased 3 to 4 pairs.

Chiko's return policy on bulk orders: "Bulk orders of more than 3 pairs or items (including 3 pairs or items) per order or multiple orders are not eligible for return."

I purchased 3 pairs and the last time I checked "More Than" would be 4 or more. I hope I don't have an issue returning. Based on their defensive response to my request, I anticipate an issue.

So, BUYER BEWARE...nice shoes, but they do not fit true Medium Width. Maybe in China Mid-width means narrow? I don't know, but these shoes are extremely narrow.

Ho acquistato un paio di boot che dovevano essere di pelle di qualità, ma dopo 2 giorni la "pelle"si è sbriciolata. Non è nenche PU di qualità. Ho scritto su fb ma non ho avuto risposta. Mi dispiace di non poter allegare foto. Non comprate.

Do not purchase from this company. It's a scam. the quality of the product is shameful. listed as leather but clearly is PU leather aka ARTIFICIAL. i can't even initiate a refund as the option isn't available on the website and the listed phone number is out of service.