City Accommodations RE Limited Reviews 

Houcine who helped me find a more than ideal property was very quick, efficient and clearly understand my needs for the properties we viewed just by watching my reactions! Expert service and very professional.

This Company first off it taking the money from you with false contracts and said after we didn’t accept yours reference .Dont send any money with out key room which you believe rent .they trove you all fault they said you change the mind for room and you walk away . With This reason they don’t want to pay back yours money at least they try .

Poor actual management from City Accommodation

The flat in E. London was well damaged, and the living conditions are under country level poor. The flat itself had no attention delivered by the property manager, no one will move unless tenants are deemed to ping a few times, then a fix would be made.

Across my time, there were multiple instances which was deemed unacceptable. A few unexpected visits, over-charging on deposits, not fixing or taking responsibilities on fixing communal space items. These are all things I believe no one would accept from a living condition perspective.

To add onto a realistic experience, they charged 134 pounds to change to light bulbs and punched the toilet celling like, the whole thing took 5 minutes.

One of the worst managers you can find in London.

I'm extremely satisfied with the process, thanks to Yash's exceptional support and Houcine's immediate responses.Yash expertly facilitated a speedy resolution without compromising my important work calls. Throughout the process, Yash maintained seamless communication and effectively collaborated with the admin team. I'm truly grateful for this efficient, hassle-free experience.

I had an amazing experience working with Yash as my letting agent. From start to finish, he was incredibly helpful, professional, and dedicated to making the entire process seamless. Finding accommodation can be stressful, but Yash made it so much easier with his guidance, quick responses, and in-depth knowledge.

He went above and beyond to ensure I found the perfect place, always keeping my preferences in mind and handling everything efficiently. His friendly and approachable nature made the experience even better. I truly appreciate his support and would highly recommend Yash to anyone looking for a smooth and hassle-free renting process.

Thank you, Yash, for your outstanding service!

David Olmos was very helpful and always there when there was a question. He was very polite and assisted me in a perfect matter from start to the end. Can only recommend him. His colleagues from the company were also very polite and helpful. Would recommend!

Houcine was more than helpful! He has excellent communication and had all the information I needed when I asked questions. He showed me around a flat I was interested in on his day off since he knew I needed a room asap. After I confirmed I wanted the room he was very prompt with providing information on the process I needed to follow. Overall, he made it very easy to find what I needed.

Houcine, was incredibly helpful from start to finish. I had just been told by my landlord that he was selling the house and was incredibly stressed about not being able to find somewhere. Houcine was very prompt to reply to me and we arranged a visit to the venue the very next day. He was very helpful and reassuring when it came to any of the paperwork related. Thanks for his help. I was able to organise a new property to move in in less than a week. The management team were also incredibly helpful and understanding and provided me with answers and a contract very quickly.

David Olmos was extremely professional and helpful throughout the process, assisting me with the referencing procedures when I didnt have much time. Viktoria was also very helpful and easy to get hold of when I needed to query anything. Thank you for the good service!

Yash helped me a lot with the booking process and the viewing.

Yash shared a lot of options and was very kind and helpful.

Yash was very helpful with the booking process. He was professional and responsive. Thank you so much for your valuable assistance!

I am from Birmingham and I recently landed a Job in London and had to relocate. However, I couldn’t really do in-person viewings due to my tight schedule at that time. Agent Houcine has been extremely helpful and made it simple and easy for me to have an in-depth understanding of the property by providing me with a Virtual tour. The booking experience too was nice and agent Houcine assisted me all throughout the process. Genuinely recommend getting in touch with him and city accommodations for a hassle free booking experience.

It was always hard to find accommodation until I met David Olmos and Yash. They explained everything I need to know and the documentations I must have so it made the whole process easy and fast, thank you guys once again

Although I couldn’t finalize my booking, I highly recommend David. He took the time to show me around and provided detailed information about the property and the room, and city accommodations. I also appreciate the professionalism in promptly refunding my holding deposit. Excellent service throughout!

I was looking for a room whilst being away from London and Houcine was the man who helped me find one. Even on his day off he was really helpful and coordinative. Got all the procedure done in very short time-Really good service. Keep it up 👍🏼

Houcine’s a really nice man, with a great work ethic and a positive attitude. He helped me with everything I needed and I highly recommend his services. 👍

Houcine has been great! After showing me the property I told him that I want it. There were a few ppl viewing it after me so he advised me to make the security deposit payment to make sure I’ll be the one to get it. He was extremely helpful, strongly recommend his services! :)

David has been extremely helpful. I wanted a short term rent starting within the next month and he made the process quick and easy. His replies were quick helpful and friendly.

I’ve only just signed for the property so review is based on experience so far.

Rent from City Accommodation at your own peril.

The operation behind the scenes is clearly extremely disorganised and members of staff have no real knowledge of any of the (seemingly numerous) properties which the company own.

There is also absolutely no compassion in the way in which they conduct their business and their approach to all disputes is always to throw the legal book/contract at you or use the approach of 'well technically we didn't actually say that' (even if it was heavily implied) 'and so we can't do anything about it'.

Example 1:
Before moving out I explicitly asked if there was an option to extend my contract by 1 month (I asked this well in advance) and was told that I had to give notice of this by a certain date which I did. I received an email which acknowledged this request and seem to imply this was fine and so I relaxed thinking that I had successfully extended my contract. Then 2 weeks later I get an email saying that either I have to move out by the end of the month (now only a month away) or extend for an extra year. Their defense in this scenario was that they hadn't technically confirmed that I could stay for an additional month and so they hadn't done anything wrong. Legally, no but morally, in my opinion yes (as I felt essentially forced out the home at short notice with very little sympathy from them).

Example 2:
I also experienced issues getting all of my holding deposit back. Initially they charged me £50 for repair of a fireplace (that I didn't even have). This shows their lack of knowledge of their own properties and the disorganisation in their operations.

They also charged me for various repair costs which were already present when I arrived. However, because I hadn't immediately alerted them to these I had no defense. Incidentally one of these was £25 to essentially paint over a mark on the kitchen wall in a different colour.

And they charged me £50 for cleaning despite the fact I provided evidence that my room was in fact clean and tidy when I vacated. I even asked them to let me know if the evidence I submitted was sufficient (no response) and then when I queried it they said that my evidence wasn't clear enough... Furthermore, MY ROOM WASN'T EVEN CLEANED WHEN I ARRIVED. I took videos of this but because I didn't immediately submit the evidence it was apparently invalid.