Yappy.com Reviews 

If I could leave one star I would, shipping is horrendous! Over 2 weeks later I still have no product I bought and was charged for. Tracking label shows label created usps waiting for item for a week, think twice before ordering, you may or may not get what you ordered****8/26 update: After another email warning what action is about to be taken, tracking suddenly shows it will be delivered. My hope is they learn from this and make corrections as they offer fun products and I’d like to continue business with them but will always be cautious.

I ordered some coasters from this company a few years ago, and they arrived on time and were good. I ordered a personalised mug on 20th June with an expected delivery date of 26th June. I would like to be able to comment on the quality, but unfortunately it is still yet to arrive 3 weeks on. Customer service take a very long time to reply to emails and when they do reply, it is with delaying tactics and there is no contact telephone number. They seem to want to accept money with no intention of providing the goods ordered.

I love how you can set up individual profiles for each dog, in your account. All of the products I have purchased have been of good quality (including: towels, bandanas, dog toy, cards, notebooks). On the one time I used customer service, their response was both prompt and helpful.

Great customer service, fast delivery and high quality products. Very happy

Ordered 3 cushions. They look good at first glance but when opening zip it got caught up in the frayed edges of the badly stitched fabric. All three were finished off badly and I've had to sew the edges as best I can to neaten it off, these cushions would obviously need regular washing but if it frays and catches in zip each time it won't last. Hopefully my repair will avoid this but after paying a lot of money for these cushions I didn't expect to be finishing them off myself. Will not order further cushions that I had planned to do. Design nice, fabric tough,finish, dreadful. Such a shame

Since this review was posted Yappy have refunded 50% of the payment after seeing photos of the poor finish on the items. Their customer service was quick and helpful. Someone just needs to monitor these items in quality control so there are no more issues. Impressed with the response.

Really fun website with thousands of great products. Ordered a few items for our pug Peggy and we love them all!

I have used Yappy previously and again under new ownership. I am very happy with the items I have received recently(mugs and a tea towel). The printing is very good and the colours are bright. I will definitely buy from them again.

I purchased 2 dog checkered throw blankets at £29.95 each. On receipt, I was shocked at how poor quality they are: light and very flimsy. As I had the Cavalier King Spaniel icon printed on each, I could not return them.
Not recommended! Very poor quality. Certainly not appropriate for dogs.

I ordered two bowls from Yappy and they arrived promptly. The quality is excellent and they look great as well. Everything was well packaged and exactly as described. Very happy with the purchase and would definitely recommend Yappy to others.

I used to shop with Yappy before they were taken over by new owners. I saw some less flattering reviews but have to say am thrilled with the new dog bowl for my huge sheepadoodle. Great quality and great service

Great website, easy to navigate, and we love our new dog feeding mat! Lots of choice, I’ve been looking for personalised pet products for a while and would highly recommend yappy.com

Great cushion, Buddy loves his new cushion — he took to it straight away! Arrived on time and the ordering process was simple and straightforward. Good service overall and will definitely order again. Thank you!

A little concerned at first with some of the reviews but.. the choices to match up your dogs to the products was great, delivery fast and the gifts I bought amazing and luckily loved by all! What to buy next..

I have ordered before and liked the products, but things have changed for the worse.

I got in touch to ask when it would be coming, they'd made a mistake and it was stuck in the system. No rush order or anything, so I received it two weeks late.

The quality is NOT what I would expect for the money. Honestly looks like something from Temu. £30 for a tatty little blanket with blurry printing. Really disappointed, and of course they won't refund as they are personalised items.

I'm not even sure I will give them to the recipient, they are that bad, and also way past the birthday they were ordered for.

One stars because customer services were at least apologetic about it, not that they did anything to speed it up.

Ordered a tote bag and bowls for our new dog , everything arrived quickly and is great quality - very impressed!

Still not received item despite multiple emails (all ignored) and my trustpilot review on 7 January 2026. DO NOT TRUST THESE SCAMMERS.

Having been a loyal customer of Yappy for a good few years, I was gutted when they stopped trading. I was delighted when they reopened - however they seem to be a completely different company. The cards are thin and poor quality and the tshirt I ordered was stiff and rough. Certainly not the quality I was used to getting. I am still waiting on an expensive sherpa fleece which was ordered at the beginning of December.

Really poor experience ordering items for Christmas. I made sure I placed the order weeks before Christmas. Despite this, most of the order was delayed and poor quality of items.

Two cards arrived on time but were folded flat, not straight, and paper material is not what you’d expect for cards.

After chasing up the rest of the order by emailing them, it finally arrived two days before Christmas. I ordered a cushion but was only sent a cushion cover, no cushion! On the website it’s advertised as a cushion. Bandanas I ordered for the dogs are also too big.

Its a pity as when I used Yappy two years ago we were very happy with items.

Used to be so good. Order received was somebody else’s, my order which was a Xmas present for someone, not received. Won’t respond to emails to customer services. Won’t use again.

Have used Yappy in the past and been extremely satisfied. However since being taken over I cannot say the same. Ordered a card and I never got it. Apparently delivered by Amazon and left behind a wheelie bin I don't have. Taken me two weeks to get a refund. DO NOT USE THIS COMPANY.