Yappy.com Reviews 

I have ordered bags from the site before and was delighted when Yappy was trading again. I ordered two more bags, the quality of which is disappointing. The previous bags were well made in a pleasant, robust cotton but these are polyester and not so well made, although the printing and colours are good. It’s too late now to return them as I need to send presents off tomorrow, but very disappointed in this decline in quality.

Having received bags previously as gifts for other dogs, decided to order one for my new dog.
Am still waiting, ordered on 1st December…….
Reading other reviews, im not hopeful of getting it, or of it being as nice as the others. I hadn’t realised the company had changed hands unfortunately.
I would be cautious about ordering from here ………

Update- i had an unknown parcel with EVRI sitting at depot. Turns out it was Yappy!
So delay not all their fault but no notification from them that it was dispatched!
Bag is ok- not as nice as the previous ones though

I noticed Yappy are back trading again and was delighted, but everything seems to have doubled in price, even the cute cards I used to get, I'm afraid i will not be buying from Yappy again, Good luck to them.

I’m so disappointed with the cushion I received from Yappy. Who on earth decided it was fit to charge money for??
The fabric is rough acrylic, it feels horrid, it’s cheap & static. The print is fuzzy and extremely poor quality and there’s lots of loose threads sticking out all around the cushion edges, one is actually stitched across the cushion corner. Clearly there’s no quality control. I’ve used this company many times in the past but since they’ve had the hiatus & started trading again the service and the product quality is most definitely sub par, nothing like previously. The item was a week late with no communication to advise of this & I didn’t receive any dispatch email when it finally was shipped.
I was so pleased that Yappy was trading again but this is not the Yappy I loved in the past. I won’t be purchasing again.

Returning customer having been gutted that Yappy had ceased trading a few months ago. Ordered a xmas decoration and cushion in our new pup's name. Both arrived quickly and were good quality but unfortunately the wrong cushion was packed (same colour but different dog's name). Advised Yappy and Russ arranged for a replacement to be sent without issue. Correct cushion arrived (actually received 2 cushions, so unsure if the other was our original cushion). Despite other recent reviews, I feel the quality is good and the designs are certainly as good

Extremely poor quality and not as described. We ordered goods from this company in about 2013 - we got cushions and were delighted with the result. A few weeks ago I ordered 2 new ones for our 2 new puppies. Firstly they were not personalised although they were meant to be. Secondly the quality of the sewing was so poor I’m sure a 5-year-old could return a better result. Disappointed and obviously this company is not producing the quality it used to. I won’t be ordering again! Waiting to see if they will refund ….

This company has recently started up
again after a break. I had previously purchased several Yappy items for my own pet and as gifts for others and was very pleased with the quality and service.
I was very disappointed to hear they had ceased trading.

So when I received an email stating they were back trading I was delighted. I immediately ordered a bag that was personalised to my dog. The bag turned up today after having to chase it and was informed it had been dispatched but was over a week late.
The bag is nowhere near the quality of the one I purchased before Yappy stopped trading. It was of poor material quality and really looked cheap and tacky. Not what you would expect for over £20. The material was of a nylon feel and very thin. In my opinion it’s not fit for purpose and I was just thankful I had not ordered this as a gift for someone and it was for my own use. The previous one is still going strong and I’ve had many comments on how good it looks.
If the rest of the “new” Yappy products are anything like this then they will be folding again. Extremely disappointed. Needless to say I shan’t be purchasing anything again.

Acknowledged for delivery by the 6th. Still not received and no update received despite 2 emails chasing up.
Very poor service - now 5 days overdue and still no idea when order will be received.

I’ve used Yappy several times in the past for dog-loving friends and family and have always been happy with the results — until this order. The print of my dog looks noticeably paler than the same design on a different background, and although I ordered the bright blue background (which I’ve previously had and loved), I received a violet one instead. Customer Services advised that even if the item were reprinted, they still wouldn’t be able to provide the bright blue background I originally ordered. If that’s the case, I don’t understand why it’s being sold as an option.
Unfortunately, this experience has really disappointed me, and I won’t be ordering from Yappy again.

They use Evri. Need I say any more

Yappy is an amazing website! All the products are high quality and my dog loves them!

A pawperience from this amazing company.
There website is great and easy to use.
A fun and seamless shopping experience. Top notch!

Ordered 3 items but when order arrived one item was missing, tried to contact via email but no response so having to go through a charge back process.....Very poor customer services who don't reply to your emails....won't be ordering again

Update to your reply:
Ok I have checked my emails incase I missed or deleted them and nothing, no email received so take it your lying. They are also now unable to fulfill my order which was a Christmas present....Very poor customer service as been happy with previous items I had ordered, but won't be using again.

Brilliant company. The customer service is exemplary. I didn’t receive my order due to my mistake but Yappi sent out another order free of charge to my surprise. I haven’t seen the books yet, but will definitely use the company again 👍

I made a mistake on the spelling on a personalised item, and although it is stated clearly these can’t be corrected as production starts immediately, I did manage to contact a customer service person who did intervene and managed to get it changed. The item arrived on time and is superb quality (a dog breed cushion). I will definitely recommend and use again

Customer service is incredible, I spoke to
someone called Josh last week and he was brilliant. I have two pups and they both have Yappy items, we love them. Thanks again for the great customer experience.

I absolutely love this company. The products are such good quality, and their customer service is excellent!

I selected the advent calendar with one of the icons offered, what was not made clear is that this particular icon was unlikely to produce a clear picture on this particular item! I have therefore paid for effectively a 'grey blob' rather than a dogs face as per the offer! Company have refused to replace or refund. Customer satisfaction very low on the agenda!

I have ordered numerous items from Yappy.com and found the service impeccable. Items are of high quality and are very good value for money. Delivery is quick and the company are very approachable and helpful. 5 stars 🌟🌟🌟🌟🌟