David at City Plumbing in Leith was absolutely excellent. We had a good idea of what we wanted and he helped us both refine and improve the design for our en-suites. All the fixtures are tasteful and... Toon meer
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Lees wat reviewers zeggen
Bruce was extremely helpful . He listened to what we needed in our new Bathroom. He than gave us multiple ideas for us to look at, he explained exactly how things would work. And he helped us choosi... Toon meer
Ordered online 2 x solar panels and one was damaged. They could not replace them as apparently out of stock but on phoning around they were in stock in other branches. Let that go and was advised t... Toon meer
Aimee at the Doncaster Lakeside branch is a credit to the company - welcoming, knowledgeable and helpful. She took time to explain all the details involved in designing a new bathroom and I’m delighte... Toon meer
Bedrijfsgegevens
Over City Plumbing UK
Geschreven door het bedrijf
From boilers and copper tubing to bathroom suites, towel rails, renewable energy and electrical parts all from top brand names, we have everything you need to complete the job.
We have a nationwide network of over 360 branches so wherever your work takes you, you should always be near a City Plumbing branch.
We pride ourselves on running our branches locally so you always get the personal service you deserve.
Almost all of our branches have state of the art Bathroom Showrooms which have been designed to inspire both you and your customers and provide a comfortable and professional space for bathroom products to be experienced first hand.
Contactgegevens
Highbourne House, Eldon Way, NN6 7SL, Northamptonshire, Verenigd Koninkrijk
- www.cityplumbing.co.uk
4,1
Goed
6K reviews
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Heeft 81% van zijn negatieve reviews beantwoord
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Antwoord van City Plumbing UK
Hi Leo,
Thank you so much for the great review!
We're thrilled to hear that you found our service easy to use and well-priced.
We hope to see you again soon!
Kind regards
Tricia @ City Plumbing Supplies
no answer from their help lines nor help channels
delivered the entire delivery very quickly except for a key component which stops me installing anything i ordered. raised a web ticket. no answer. phoned up the help line and was on hold for 1 hour, no answer. hung up and then done a email ticket. still awaiting a response about missing delivery items. real shame.
27 mei 2026
Antwoord van City Plumbing UK
Hi Anthony,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the delay and frustration you have experienced.
We understand how disappointing it is to receive an incomplete delivery, especially when a missing component stops your installation from moving forward.
We also apologise that you have not been able to reach us through our standard phone and online channels.
This is certainly not the level of service we aim to provide, and we want to get this resolved for you as quickly as possible.
Please contact our customer services team directly at customerservice@cityplumbing.co.uk or on 0330 678 0267 so we can look into your order details and arrange for your missing items to be sent out immediately.
Kind regards
Tricia @ City Plumbing Supplies
When things don't go to plan, CP Customer service shone
Even though unfortunately a Solar panel got damaged in transit, CP took complete ownership in a way that would leave many a customer service team floundering, they also arranged for the collection of the damaged item 10/10 to the team @ CP - More than happy to deal with this company again :)
26 mei 2026
Antwoord van City Plumbing UK
Hi Jez,
Thank you so much for this incredible review! While we always aim for a flawless delivery, accidents do happen during transit.
We believe the true test of customer service is how you handle those moments, so it means the world to us that our team stepped up and took complete ownership.
We’re glad we could make the replacement process seamless for you. Thank you for your trust and support—we look forward to working with you again!
Kind regards
Tricia @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Iain,
Thank you for taking the time to leave such a lovely review!
Our team prides itself on being friendly and helpful, so hearing this completely made our day.
We appreciate your support!
Kind regards
Tricia @ City Plumbing Supplies
Everything seems to take 5 days or longer from ordering
Everything i wanted to order was going to take 5 days to arrive in store. They don't seem to carry stock of most items. I did order some things and I was to get a message when it had arrived in store. This message never arrived. Luckily we had ordered from an other source at the same time so we're able to use that till the city plumbing stuff arrived. As we didn't get notified it had arrived we waited an extra 2 days over the expected 5 days. Hopefully we will be able to use it on another job.
5 juni 2026
Antwoord van City Plumbing UK
Hi Gordon,
Thank you for sharing your feedback with us.
We are sorry to hear about the delays you experienced regarding stock availability and that you did not receive the expected notification when your items arrived in store.
We understand how important prompt deliveries and reliable communication are for managing your jobs, and we regret that we fell short on this occasion.
Please be assured that your comments regarding branch stock levels and our collection notification process will be passed on to our management team to help us improve our service.
We appreciate your patience and hope to provide you with a much better experience in the future.
Kind regards
Tricia
Antwoord van City Plumbing UK
Hi David
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear that you found our team helpful.
Your support means a lot to us.
We hope to see you again soon.
Kind regards
Vicky @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Lynn,
Thank you for taking the time to leave a review.
We are delighted to hear that we had the cheapest PEX pipe in town and that it was ready for your collection so quickly.
We appreciate the great feedback and the thumbs up, and we look forward to seeing you at the branch again soon.
Kind regards
Tricia @ City Plumbing Supplies
My local heating suppliers.
My local suppliers that deliver next day. Great service and price
2 juni 2026
Antwoord van City Plumbing UK
Hi Fairfield.
Thank you for taking the time to share your review.
We always appreciate hearing from our customers and value your feedback.
If there is anything specific you would like to share about your experience, or if there is any way we can better serve you in the future, please let us know.
We look forward to welcoming you back again soon.
Kind regards
Tricia @ City Plumbing Supplies
Very helpful staff, useful website
Very helpful staff, useful website, good range of stock and fair pricing. overall good experience.
4 juni 2026
Antwoord van City Plumbing UK
Hi Bristol Banners,
Thank you so much for taking the time to leave us such a great review! We are thrilled to hear that you had an overall good experience with us.
Our team works hard to keep our website user-friendly, our shelves stocked, and our prices fair, so it’s incredibly rewarding to know we hit the mark for you.
We look forward to welcoming you back soon.
Kind regards
Tricia @ City Plumbing Supplies
Tina bathroom manager Bridlington
Tina bathroom manager Bridlington
We just wanted to say a huge thank you for all your help with purchasing everything for our en-suite.
From the moment we came into the showroom, you understood exactly what we were looking for and made the whole process so easy and enjoyable. Your knowledge, advice, and attention to detail were invaluable, and nothing seemed too much trouble.
We were also extremely grateful for your recommendations for tradespeople. Both Ben Denham Plumbing and Chris Brown Tiling have been excellent, and having trusted professionals recommended by you made the project run smoothly.
We would highly recommend both you and the showroom to anyone looking for quality products, expert advice, and outstanding customer service.
Thank you again for all your help.
Amanda & John
15 mei 2026
Review zonder uitnodiging
Antwoord van City Plumbing UK
Hi Amanda,
Thank you so much, Amanda and John, for taking the time to share such a wonderful and detailed review of your experience.
We are absolutely thrilled to hear that you are so happy with your new en-suite and that Tina made the entire process easy and enjoyable from the moment you stepped into our Bridlington showroom. It is fantastic to know that her design advice, product knowledge, and attention to detail were so valuable to your project.
We are also delighted that the recommendations for Ben Denham Plumbing and Chris Brown Tiling worked out so well and helped everything run smoothly.
We will be sure to pass your lovely words and high recommendation on to Tina and the rest of the team.
Thank you again for choosing us, and we hope you enjoy your new en-suite for many years to come.
Kind regards
Tricia @ City Plumbing Supplies
Good prices and delivery
Good prices, prompt next day delivery and good comms. Easy web site to find, select and order solar panels and mountings. Recommended.
2 juni 2026
Antwoord van City Plumbing UK
Hi Simon,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you found our website easy to navigate and order from, and that you were pleased with our pricing, communication, and prompt next-day delivery.
We truly appreciate your recommendation and your business, and we look forward to serving you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Solar panels delivered very quickly
Solar panels delivered very quickly, unfortunately 1 was broken. Customer services sorted me out and a replacement delivered a couple of days later.
1 juni 2026
Antwoord van City Plumbing UK
Hi Martin,
Thank you for taking the time to share your experience with us.
We are pleased to hear that your solar panels were delivered quickly, but we are very sorry that one of them arrived broken.
It is great to know that our customer services team was able to resolve this for you swiftly and arrange a replacement a couple of days later.
We truly appreciate your patience and your business, and we look forward to helping you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Item ordered online & collected from…
Item ordered online & collected from City Plumbing in. Poole
2 juni 2026
Antwoord van City Plumbing UK
Hi Kenneth,
Thank you for taking the time to leave a review.
We are pleased to hear that you were able to successfully order your item online and collect it from our Poole branch.
We appreciate your business and look forward to serving you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Very competitive pricing
Very competitive pricing! But had to chase up my order only to be told that it was ready to be picked up!
20 mei 2026
Antwoord van City Plumbing UK
Hi Mr Aguinaldo,
Thank you for sharing your feedback with us.
We are pleased to hear that you found our pricing to be very competitive.
However, we are sorry for the inconvenience caused by having to chase up your order.
We always aim to keep our customers fully updated on their order status, so we will use your comments to help improve our communication moving forward.
We appreciate your business and hope to provide you with a smoother experience next time.
Kind regards
Tricia @ City Plumbing Supplies
Antwoord van City Plumbing UK
Hi Dear Ms Ryder,
Thank you for taking the time to leave this wonderful review.
We are delighted to hear that the staff at our Treforest showroom were so helpful and knowledgeable during your visit.
We will be sure to pass your kind words on to the team, and we look forward to welcoming you back to the showroom in the future.
Kind regards
Tricia @ City Plumbing Supplies
Ready for me when I got to store
2 juni 2026
Antwoord van City Plumbing UK
Hi Colin,
Thank you for taking the time to leave a review.
We are pleased to hear that your order was ready for you as soon as you arrived at the store.
We appreciate your business and look forward to welcoming you back to the branch soon.
Kind regards
Tricia @ City Plumbing Supplies
Al went very well
1 juni 2026
Antwoord van City Plumbing UK
Hi,
Thank you for taking the time to leave us a 5 star review!
We always aim to provide a seamless experience, and your feedback lets us know we're on the right track.
We look forward to seeing you again!
Kind regards
Vicky @ City Plumbing Supplies
Kevin and Donna City Plumbing Saffron Walden
You tried the rest now try the best if you’re anywhere near Saffron Walden in Essex guarantee Donna and Kevin they are the ultimate team and give next level Service and also the guy who helped me load my vehicle is also very helpful. They couldn’t do any more to help me I had a long journey they offered me to use the toilet and also offered me a drink as I know I travelled a long way now that is like any other service that you would never get anywhere else so thank you so much City Plumbing you are next level with your staff. Keep it up Donna. Keep it up Kevin. Thank you so much for all your help and Time.
11 juni 2026
Review zonder uitnodiging
Antwoord van City Plumbing UK
Hi louie888888888
Thank you for taking the time to leave us a 5 star review!
We will be sure to pass your incredible feedback directly to Donna, Kevin, and the rest of the branch. They will be thrilled to know they’ve earned the title of the "ultimate team"!
We look forward to welcoming you back whenever you need us.
Kind regards
Vicky @ City Plumbing Supplies
As a trade customer
As a trade customer, your website is without doubt the worst. Why don't use some of your profits to invest in a proper IT company to sort it out.
15 juni 2026
Review zonder uitnodiging
Antwoord van City Plumbing UK
Hi Anthony,
Thank you for taking the time to leave us a review and thank you for your feedback.
We are very sorry to hear that you are finding our website difficult to use as a trade customer, as we know how important a reliable online experience is for your business.
Please be assured that your feedback regarding the website and the need for digital investment will be forwarded on to our e-commerce and IT management teams for their review.
We appreciate you taking the time to share your perspective with us.
Kind regards
Tricia @ City Plumbing Supplies
allow 72 hours for the 10% discount to apply
I signed up as a new customer and your staff were extremely helpful including trying to find the answer themselves, because i was unable to get the 10% discount, but it was only when i rang head office that i learnt 72 hours has to be allowed before being able to apply the discount
21 mei 2026
Antwoord van City Plumbing UK
Hi Olivia F-D,
Thank you for sharing your feedback.
We are pleased to hear that our branch staff were extremely helpful and dedicated to finding an answer for you.
We appreciate you highlighting the misunderstanding regarding the terms of the introductory offer. For all new customer registrations, a 72-hour processing period must be allowed for the 10% discount to successfully apply to the account.
Your comments are very valuable to us, and we will ensure this timeline is made clearer to both our teams and customers moving forward to prevent any future confusion.
Thank you for choosing City Plumbing, and we look forward to serving you again.
Tricia @ City Plumbing Supplies
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