Super fast delivery after buying on The Open weekend; large items order arrived next working day via DPD; Chris in Customer Service was great.
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Lees wat reviewers zeggen
Have made two orders so far, set of irons and then 2 further clubs. Customer service has been excellent at all times. They have gone out of way to assist (provided free adjustment tool) and been very... Toon meer
Wow! I am living in The Netherlands and ordered a nice cart bag from ClickGolf. They sent it the same day, and directly after the weekend I received the package in excellent state! They offer very... Toon meer
I ordered a Titleist golf bag - almost immediately I realised it was a trolley bag and wanted to change. I filled in their online form, no one responded, I called, no answer, left a message, no one ca... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Clickgolf is one of the UK's Fastest Growing Golf Stores Online. We’re dedicated to providing you with the finest range of top-quality Golf Equipment, Clothing, and Accessories. With over 30 years of experience in trading as specialist golf equipment retailers, we offer one of the widest selections of flagship brands and pride ourselves in offering an excellent shopping experience, a friendly and professional customer service team who are on hand to offer advice throughout your shopping experience.
Contactgegevens
Unit 11 Headcorn Business Park, TN27 9PJ, Ashford, Verenigd Koninkrijk
- 01622 891693
- sales@clickgolf.co.uk
- www.clickgolf.co.uk
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Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Avoid - no customer service
I placed an order and after 10 days waiting for delivery I tried to contact customer services. I left 2 messages and also emailed the sales department. They never bothered to contact me back and the order never arrived.
AVOID using this company!
Order number 15167102
Order number 15167102, I ordered 3 packs of balls and 3 gloves from click golf on Tuesday 12th August, by Friday 15th I had received no notification that they had been dispatched. I rang and spoke to Chris on the phone and he stated that my order would be dispatched that day and that it would be delivered by Royal Mail 24hr. I received no notification once again that it had been dispatched on either Friday or Saturday so I rang again Monday 18th August and spoke to another customer service representative who informed me that the order had been lost. During both calls the customer service representative was very polite but I feel that they were only gas lighting me. I asked for a full refund and the customer service agent fulfilled this but in this day and age with all the different online shops this sort of customer service were an order isn’t dispatched within 24 hours is unacceptable. I have had previous experience with Click golf where I ordered a big Bertha driver only to be told that they did not have it in stock and that they would order one in for me and after two weeks of waiting I also had to ask for a refund. I thought I would give them a second chance but it looks like I won’t be back to click golf and will rather use an online retailer like affordable golf that I can trust.
Golf trolley arrived swiftly
Golf trolley arrived swiftly and well packaged. Had to change the date of arrival due to being unavailable to receive it on the original date and it was no problem
Item wasn’t despatched until I rang…
Item wasn’t despatched until I rang nearly a week later, then he lied to me saying it had been despatched then later that day I got the despatch notification to confirm I had been lied to, think they just wait until you call to chase your order up to despatch it, poor
Brilliant service and pricing ,delivery…
Brilliant service and pricing ,delivery service fantastic would highly recommended
Shop great excellent customer care dpd…
Shop great excellent customer care dpd delivery poor told to leave with any neighbour but took package back to depot !!! Had to wait another 3 days
Price was good and delivery quick
Price was good and delivery quick, I bought a full set from clickgolf last year after my clubs were stolen along with my car and I just purchased a new putter.
Very pleased efficient communication
Very pleased efficient communication
Arrived when you said
Excellent service and support after a…
Excellent service and support after a mistake on my order
Great price and quick delivery
Top service
Their pricing is good. I wanted to change from stiff to regular on my order. A quick call and Chris took care of it without any issues.
Quick delivery.
Will use again as brilliant customer service
Terrible service
Ordered a new driver. Got confirmation email saying order would be 7-10 days as it was custom item (wanted a larger grip). 12 days later, I’d heard nothing from them so gave them a call. At third time of trying I got an answer. The guy said he had no idea what had happened but that he’d ring Ping and chase it up. Rang back shortly after and said there’d been a delay, it’d be another 4 days before they’d receive it from Ping, but they’d dispatch it straight away, along with a dozen complimentary golf balls for inconvenience caused. A week later they dispatched it and I received the driver the following day, but no golf balls (even though they were included on the dispatch email). Emailed them about this, no response. Tried ringing, no answer. Have now given up on the balls, at least I got my driver, eventually, 20 days after order and 20 days after taking the money out of my account.
Terrible service, terrible communication.
Arrived on time and very satisfied
Arrived on time and very satisfied. Also having Nectar points a very good bonus.
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