Bought a beautiful tree of life insignia t bar bracelet to match a necklace I already have and was really upset when I lost it. Eventually decided to replace it and having only worn the new one a coup... Toon meer
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Hi my husband bought me my birthstone bracelet in may this year for my birthday noticed the colour isn't the same as my .other clogau bracelets really disappointed has its only 4months old have used... Toon meer
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I have a few items, have always loved Clogau however, a number of items have just broken for no apparent reason a couple of charms and now a bracelet. I’m so disappointed as I look after my jewellery... Toon meer
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Do not buy from this supplier. The quality is poor and looks like market stall crap at extortionate prices. So dissspointed. They use false advertising images that don't represent the actual quality o... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Clogau is a second-generation, family-run business based in North Wales, renowned for its distinctive designs and connection to Welsh heritage. For over 25 years, our growing range of fine jewellery has captured the hearts and imaginations of jewellery lovers across the globe. Every piece of jewellery we create contains rare Welsh gold; the same gold used in the wedding rings of members of the British Royal Family for over 100 years. From elegant rings and necklaces to bracelets and earrings, our jewellery is crafted to celebrate cherished moments and lasting memories. A meaningful choice for gifting or personal wear, each piece is a future heirloom to be passed down through generations. Celebrating an enduring connection to Wales, Clogau jewellery honours our legacy whilst embracing our future.
Our promise to you
Geschreven door het bedrijf
- We're committed to delivering the very best for our customers
- We’re committed to exceptional craftsmanship, quality and thoughtful service.
Rare by nature
Jewellery containing rare Welsh gold
Every piece of Clogau jewellery contains the history and heritage of rare Welsh gold, first discovered in 1854.
Contactgegevens
Sherbrooke House, 5 Kinmel Park, Abergele Road,, LL18 5TX, Bodelwyddan, Verenigd Koninkrijk
- 0345 606 8877
- sales@clogau.co.uk
- www.clogau.co.uk
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2K reviews
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Clogau gold tree of life diamond pendant Bought clogau pendant it fell off my…
Bought clogau pendant it fell off my neck broken had it repaired when I wore it against broken again Sent off for repair it came back broken in a few pieces unrepairable they said wanted a replacement but was going to be charged for it. This has been going on for 2 years now. The pendant was not fit for purpose but they refuse to replace free of charge. Numerous emails citizens Advice and still no nearer having it replaced. Customer service diabolical. You pay a lot of money for high end jewellery clogau is not high end do not waste you money as when something goes wrong they are not willing to solve any issues.
17 februari 2026
Review zonder uitnodiging
Antwoord van Clogau
Hello Karen,
We’re very sorry to read how disappointed you feel about your experience, and we genuinely regret that this matter has caused you frustration.
We appreciate that you have been in contact with our team over a period of time regarding your pendant, and we understand how important it is to feel confident in your jewellery.
Our repair specialists assessed the piece and provided guidance based on their findings, and we have communicated the available options to you directly and we are sorry that this has not met your expectations.
Kind regards,
Clogau
Be aware when buying the bead bracelets…
Be aware when buying the bead bracelets that cost about £140. During wear the wiring deteriorates and breaks. This can lead to a loss of the beads and therefore the bracelet. If the bracelet is over 2 years old and you still have the beads the company will charge you another £20 to repair the fault. They will not tell you this during purchase. Do not buy. Waste of money.
11 februari 2026
Review zonder uitnodiging
Antwoord van Clogau
Hi Elaine,
We’re very sorry to hear that you’ve been disappointed with your bracelet.
Our elasticated bead bracelets are designed to be worn, however, as with all elasticated jewellery, the internal threading can naturally deteriorate over time depending on frequency of wear and exposure to elements such as water, lotions or perfumes.
We provide a two-year warranty from the date of purchase, and outside of this period we offer a restringing service to help customers restore their piece for continued enjoyment.
We’re sorry if this wasn’t clear at the time of purchase, and we appreciate your feedback. If you would like us to review your case further, please contact our customer support team directly and we’ll be happy to help.
Kind regards,
Clogau
Bought a lot of the stretchy bracelets…
Bought a lot of the stretchy bracelets and 1 have snapped they want me to pay for it to be repaired we are paying over £100 a time for these bracelets!! Also a safety chain clasp is opening all the time had it for about 2 years it’s faulty and they refuse to fix it !!! Not buying anymore clogau I’d rather Pandora never a problem with their jewellery!!
5 februari 2026
Review zonder uitnodiging
Antwoord van Clogau
We’re very sorry to read your review and to hear that you’ve been disappointed with your recent experience.
Clogau jewellery is covered by a 12 month warranty against manufacturing faults which can be extended to 24 months with a simple online registration. If your pieces are now outside of this period, or have no manufacturing fault present, repairs would be subject to a charge.
That said, we always aim to support our customers wherever possible and we are always more than happy to arrange for our workshop to assess your jewellery and provide a repair quotation before any work is undertaken.
We genuinely value your feedback and are sorry this situation has left you feeling frustrated.
Please contact our Customer Care team directly at sales@clogau.co.uk if we can provide any further information or look into this further for you.
Silver dragon 🐲 pendant
I have just received the silver dragon pendant. I am absolutely overwhelmed with this item. I did not realise he was double-sided. His beautiful rose gold wing is on both sides of the pendant. The details on the dragon are fantastic. He is also extremely heavy. My Welsh heritage comes from my mum's side of the family, but also I adore anything dragon. I shall also be purchasing the dragon ring and bracelet. This has really made my day, can't thank you enough clogau, also extra special as my dad brought it for me.
6 februari 2026
Review zonder uitnodiging
Antwoord van Clogau
Thank you so much for such a wonderful review, we’re absolutely delighted to hear how much you love your silver dragon pendant. It’s lovely to know the double-sided design and rose gold wing details were such a special surprise, and that the craftsmanship and weight really stood out to you.
Hearing how the piece connects to your Welsh heritage makes it even more meaningful, and the fact that it was a gift from your dad makes it extra special.
We’re so pleased it made your day, and we hope you enjoy building your dragon collection with the ring and bracelet too. Thank you again for your kind words and support, it truly means a lot to us.
Dont expect customer service
My request for a return was a couple of weeks outside their policy as I split with my mrs and my head wasn't in a good space but they didn't want to help ... They offered a voucher (no use to me) but were more interested in their policies than customer service - Really poor, would never buy from them again.
22 januari 2026
Review zonder uitnodiging
Antwoord van Clogau
Thank you for taking the time to share your feedback. We’re sorry to hear about your personal circumstances and understand that this was a difficult time for you.
Your request for a return was made outside of our 30-day returns policy, which applies consistently to all purchases. While we were unable to offer a refund on this occasion, we did offer an exchange for a gift card as a gesture of goodwill, so that you were not left with nothing.
We appreciate that this solution wasn’t right for you, but we hope this helps to clarify that we did try to support you within the boundaries of our policy. Thank you again for sharing your experience.
Poor quality bracelets and dangly charms
My family have bought a number of pieces from Clogau as we are Welsh!
I am really disappointed in the quality of the stretchy bracelets and dangly charms. DO NOT BUY them if you want them to last beyond a year. The charms (some at over £60) have fallen off and I’ve returned four bracelets for repair. The most recent stretchy bracket luckily came apart at home. I returned it, at a cost, to be repaired. The repair is not good enough, silver pieces not in the right places. Returned again and promised it would be checked personally by Sophie. It has arrived this morning exactly the same. So frustrating. Poor quality and awful service at repair.
24 januari 2026
Review zonder uitnodiging
Antwoord van Clogau
Thank you for taking the time to share your feedback. We’re very sorry to hear how frustrated and disappointed you feel, particularly as a long-standing supporter of Clogau.
We’d like to reassure you that the bracelet was carefully checked prior to dispatch and confirmed to be the correct length in line with the original design specification. We have also reviewed the pattern and placement of the silver elements against the images you shared, and can confirm that the bracelet matches the original design as intended.
That said, we understand how disappointing it is when a piece does not meet your personal expectations, especially after multiple returns, and we’re sorry for the frustration this has caused. Your feedback regarding wear and repairs has been shared with our teams so it can be reviewed further.
Thank you again for taking the time to let us know your experience.
Lovely product, unclear next day delivery
The item itself is absolutely beautiful and very well made. I’m really pleased with the jewellery.
Unfortunately, the delivery experience and customer service were disappointing. I paid £6.99 for “DPD – Parcel Next Day” delivery. At checkout, there was no clear mention of a 4pm cut-off time, “next working day” wording, or weekend exclusions, it simply stated “Next Day Delivery”.
I ordered on a Friday expecting delivery the following day or on Monday at the latest, but the item arrived on Tuesday. I contacted customer services and provided screenshots of exactly what was visible to me at checkout, however the delivery charge refund was refused, with responses relying on internal policy rather than addressing the lack of clarity shown to customers.
While the product itself is lovely, clearer delivery information at checkout and a more customer-focused response would have made this a much better experience.
13 januari 2026
Review zonder uitnodiging
Antwoord van Clogau
Thank you for taking the time to leave your review and for your kind comments about the jewellery, we’re really pleased to hear you’re happy with the product itself.
We’re very sorry to hear that the delivery experience and subsequent contact with our Customer Services team did not meet your expectations. We appreciate you highlighting your concerns around the clarity of our next day delivery messaging at checkout, and we understand how this could have been frustrating, particularly when expectations around delivery times were not met.
Your feedback regarding the wording and visibility of delivery information is extremely valuable, and we will be sharing this with the relevant teams as we continue to review how this is presented to customers, to ensure it is as clear and transparent as possible.
We’re sorry again for the disappointment caused and thank you for bringing this to our attention.
Poor quality ring and service
I bought the Annwyl Ring a while back and have had nothing but problems with it. Originally, it lasted around 6-8 months before the design cracked and broke. Fortunately, it was within the 2 year warranty so they replaced it. I was also told that I would receive a new 2 year warranty when it’s replaced so if there are any issues then it’d be sorted.
The ring design proceeded to break again multiple times every few months, which was becoming frustrating. I let them know multiple times about the frequency this was happening and my concerns but was only ever offered a replacement. I was also informed around this time that they don’t recommend this ring as a wedding band due to the intricate design, so it’s not suitable for daily wear.
The last replacement was done in June 24 and it lasted a little over a year before breaking again. This is around the 4th or 5th time it’s happened now and I’m now being informed that I only have a 1 year warranty.
Despite the constant issues and having it replaced around 4 or 5 times in around 2 years, I’m now being told I have to pay to have the ring replaced, knowing full well that it’s not going to last and will break again.
With all the issues and obvious fact that the ring isn’t fit for purpose, there was no good will gesture or anything. Very disappointed and unhappy, not sure what to do now but the ring and company I can’t recommend
Update:
I don’t seem to be able to reply to the comment, so I’ll just add this update at the bottom.
When purchasing this ring as a wedding band, to be worn daily, it’s no good notifying me after the 2nd or 3rd replacement that it’s not suitable for daily wear. If this was mentioned when I purchased the ring then I obviously wouldn’t have purchased it and would have looked at alternative options.
This also doesn’t address the fact that I was told that I would receive a fresh 2 year warranty when a replacement was done. The ring cracked a little while ago, but as I have been unable to get to a store, I knew there was no rush as I believed it was still under warranty.
This has all left a very sour taste, as I’m left with either paying for a replacement for a ring that’s not fit for purpose so I know it’ll break again or not repairing it and being left with nothing.
The ring is obviously designed as a wedding band (so much so that when I bought it, it was on display with all the other wedding bands) so if it’s not suitable for wearing daily then it’s a design flaw and should be recalled
13 januari 2026
Review zonder uitnodiging
Antwoord van Clogau
Thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration this situation has caused.
We do understand how disappointing it must be to experience repeated issues with a piece of jewellery, particularly one that holds such personal significance. We appreciate the opportunity to clarify a few points around the design and ongoing wear of this ring.
The Annwyl ring features an intricate design which, while beautiful, is not intended for continuous daily wear or use as a wedding band. This is due to the nature of the detailing, which makes it more susceptible to damage when worn long term. This is why, following earlier replacements, our teams advised that the style is not recommended for this purpose.
We have previously supported you with multiple replacements under warranty, however our warranty covers manufacturing faults rather than wear and tear or damage resulting from use outside of a piece’s intended design. As the most recent replacement was provided in June 2024, it now falls outside of the applicable warranty period.
We are sorry if there has been any confusion regarding warranty terms at the time of replacement, and we regret that this has added to your disappointment. While we are unable to offer a further free replacement in this instance, our Customer Services team would be happy to review the available options with you and discuss how we may assist going forward.
Thank you again for your feedback. It has been shared internally, and we truly appreciate you taking the time to raise your concerns.
Posy experience…
My original order did not get delivered, one email later and a replacement was delivered next day. I would like to say a personal thank you to Lauren from Clogau customer services, and the rest of the team behind the scenes, for making my experience a positive one! And I love the earrings, thank you :0)
7 januari 2026
Review zonder uitnodiging
Antwoord van Clogau
Thank you so much for your lovely review and for taking the time to share your experience.
We’re really pleased that we were able to resolve the delivery issue quickly for you and turn things around. Your kind words about our Customer Services team mean a great deal, and we’ll be sure to share your feedback with everyone involved.
Most importantly, we’re delighted to hear that you love your earrings, thank you again for choosing Clogau, and we hope you enjoy wearing them!
I wouldn't buy the charms again!
I iniitially bought 2 Clogau charms and the bracelet in October 2024. The tree of life charm clip broke twice, luckily, I didn't lose the charm. Clogau replaced them with no arguement. My pardarn charm broke and I lost that completely. I collected my 3rd replacement yesterday, and today i have noticed the charm has completely fallen off. I know they won't replace again. I wish I'd never invested in these pieces of jewellery!
Update:
Further to Clogau's customer service comment, I emailed them 2 weeks ago. I've had no response from them at all!
2nd Update
Clogau customer service has now responded. As predicted, they can't help as i have 'lost' the charm and clip. They are aware there are issues with quality of the clips, perhaps they need to reconsider their design.
Luckily for me, i have found a jeweller who is going to solder them in place. This will mean i sacrifice my warranty's for each piece but hey, i might hang onto my charms.
4 januari 2026
Review zonder uitnodiging
Antwoord van Clogau
Thank you for taking the time to leave your review. We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been.
We appreciate you acknowledging that our team were able to support you with replacements previously, however we recognise that this does not lessen the upset caused by the repeated issues you’ve experienced with your charms. This is certainly not the experience we want our customers to have.
Your feedback has been shared with the relevant teams, and we would welcome the opportunity to review your case further. If you require any further assistance, please do email us at sales@clogau.co.uk and our team would be very happy to help.
Update reply: We’ve responded to all emails on our side and can’t see anything outstanding in the Clogau inbox. We’d kindly ask that you check your junk or spam folders as well, in case our response has been diverted within your mailbox.
Just received the fairy silver heart…
Just received the fairy silver heart earrings. Would have sent them back, but they do not accept returns on earrings. Really disappointed!
I was going to purchase another pair for my granddaughter, but not worth it. Clogau mention a small amount of Welsh gold and supposedly a fairy inside the heart ~ looks nothing like the ones on their website ~ you cannot see the fairy! (I have had numerous people look and only one said they “thought they could see something inside one of the hearts” . I won’t bother buying from them again. Pity because we have a 40th birthday next month, who is Welsh.
12 december 2025
Review zonder uitnodiging
Antwoord van Clogau
Thank you for sharing your feedback. We’re very sorry to hear how disappointed you were with your Fairy Silver Heart Earrings.
Although we have received excellent feedback on this piece to date, the fairy design is intentionally delicate, which can appear more understated in person than in enlarged website images. We appreciate your comments regarding visibility and will ensure these are shared with our teams.
For transparency, we do provide the full product specification, including measurements and design details, under each item image in the “Product Details” section, to help customers make an informed choice before purchasing.
For hygiene reasons, earrings are non-returnable once opened, and we do hope this is clear when accepting our terms and conditions and refund policy at the checkout.
Once again, we do apologise for any upset this may have caused, if we can be of any further assistance, please do get in touch.
I have been buying from Clogau for many…
I have been buying from Clogau for many years. The jewellery is beautiful and amazing quality. Customer service is superb.
8 december 2025
Review zonder uitnodiging
Antwoord van Clogau
Many thanks for taking the time to leave us a review! We are always delighted to hear when our customers are happy with our service and thank you for taking the time to leave a review.
If we can assist you further in any way, please do not hesitate to get in touch, via email on sales@clogau.co.uk or on 03456068877.
Disappointed with my purchase
I bought some earrings for my girlfriend for her birthday and within two weeks one of the backs to the earrings became loose and fell off and was lost. We went to the Cardiff store today and asked for a replacement back and was told that we would have to pay £4.50 to replace it, I thought that was unfair as the earrings were faulty due to the clasp of the back not securing properly. I found the staff to be very dismissive and we were very disappointed with their attitude. I bought the earrings as a special present and I now feel that they are not special. This is the first time that I have bought any jewellery from Clogau and now it will be the last time.
6 december 2025
Review zonder uitnodiging
Antwoord van Clogau
We’re very sorry to read about your recent experience, and we completely understand how disappointing this must have been, especially with the earrings being a special birthday gift.
This isn’t the experience we want for any of our customers, and we would really like the opportunity to look into this properly for you. Please get in touch with our Customer Care team at sales@clogau.co.uk, or by calling 0345 606 8877, and kindly have your original purchase details to hand. One of the team will be very happy to review the situation and help resolve this for you.
Thank you for bringing this to our attention. We do hope we can restore your confidence in us.
False advertising and poor customer service
This was my original review:
I purchased the paw print key ring as a memory gift for my mum. The item arrived 2 weeks later and the name engraved on it is so small it’s illegible! It only consists of 6 letters, but it is half the size of the ‘Clogau’ wording printed on the other side and barely takes up half the surface width- so it isn’t like there wasn’t enough space to print a legible name. I’m so disappointed as none of the engravings in their online pictures or in store were this small, otherwise I NEVER would have purchased it or opted to have it printed.
Clogau reached out and request I send the item back to them (at a cost of £8.99 to myself) so they could rectify the issue. 3 weeks later Clogau simply returned my original item with absolutely no difference to the illegible print. The engravings look absolutely nothing like on their website. I would not advise anyone to purchase items and have them engraved by Clogau.
2 december 2025
Review zonder uitnodiging
Antwoord van Clogau
We’re very sorry to read about your experience, and we completely understand how disappointing this must have been, especially given the sentimental nature of your gift.
This certainly isn’t the level of service or quality we aim to deliver, and we would really like the opportunity to look into what has happened here and try to put things right for you.
Please could you email us at sales@clogau.co.uk with your order details, so we can locate your case and review it urgently? Please could you also include images of your engraved piece. Once we have this information, we will investigate fully and come back to you.
Thank you for bringing this to our attention, we truly appreciate the chance to make this right.
Beware Clogau Opal Jewellery
I was given a set if opal earings, necklace and charm for my birthday a few years ago. I returned the above jewellery to a clogau outlet shop when I noticed that over a period of time the stones had changed colour. The shop assistant explained that opals are a porous stone which will react to water which was obviously what had happened. He advised that the jewellery should have been treated to prevent water damage. I agreed for the items to be sent off for a repair assessment. I received an email today asking for £238.50. Which I assumed would be to replace the stones. This is almost as much as it would cost me to purchase the items from new. I am disappointed that clogau didn't provided some sort of warning with the jewellery in the box about possible water damage and to have the jewellery treated to prevent water damage or that clogau does not treat the stones prior to sale. This has put me off purchasing any clogau jewellery in the future.
28 november 2025
Review zonder uitnodiging
Just had fairies of the mine drop…
Just had fairies of the mine drop earrings and bangle delivered
Silver is extremely thin on earrings and the bangle seems to be designed for a child size wrist!
Very disappointing
14 november 2025
Review zonder uitnodiging
Antwoord van Clogau
Good afternoon, Thank you for taking the time to contact us we’re very sorry to hear about your experience and appreciate you bringing this to our attention. If the earrings you received are faulty, we’d be more than happy to arrange a return and make this right for you. If the item isn’t faulty, we’re unable to accept a return as our earrings are non-refundable for hygiene reasons.
We truly apologise for any disappointment this may cause. If you have any questions or need further support, please don’t hesitate to contact us on sales@clogau.co.uk or give our Business Support Team a call on 0345 606 8877 where one of the team will be more than happy to assist you.
Engraving so small it’s illegible
I purchased the paw print key ring as a memory gift for my mum. The item arrived 2 weeks later and the name engraved on it is so small it’s illegible! It only consists of 6 letters, but it is half the size of the ‘Clogau’ wording printed on the other side and barely takes up half the surface width- so it isn’t like there wasn’t enough space to print a legible name. I’m so disappointed as none of the engravings in their online pictures or in store were this small, otherwise I NEVER would have purchased it or opted to have it printed.
8 november 2025
Review zonder uitnodiging
Antwoord van Clogau
Firstly, may we thank you for taking the time to write to us. We would like to send you our sincere apologies for the recent experience with your Clogau order. It is certainly not our intention, as a Company, to dissatisfy our customers. We would always like the opportunity to rectify problems for our customers where possible as it is very unusual for this to happen. If you wish to return your key ring back to our head office, Please return to the following address and include a covering letter with all of your details, we do recommend that you use a secure method of posting eg. Royal Mail Special delivery due to the nature of the item.
Clogau Gold of Wales Ltd
Sherbrooke House,
5 Kinmel Park,
Abergele Road,
Bodelwyddan, Rhyl
LL18 5TX
In celebration of my children
To celebrate my children, I bought myself a gold tree of life ring in 2000. Two and a half months before my daughter's 4th birthday and 3 months before my son was born. I bought it at Powell's Jewellers in my home town of Prestatyn and have worn it ever since. Sadly, whilst on holiday in Greece last year, it got damaged. I sent it back to Clogau and they mended it beautifully, polished it so that it looks brand new and sent it back to me, all in the space of a couple of weeks. I love Clogau jewellery, always have. Both my children wear their rings and I have beautiful earrings and rings from them. The service is second to none and I am delighted to be able to recommend them to anyone. I am proud to be Welsh and proud to be able to wear Welsh gold.
9 september 2025
Review zonder uitnodiging
Antwoord van Clogau
What a beautiful story, thank you so much for sharing this with us. We’re honoured your Tree of Life ring has been with you since 2000, and we’re thrilled the repair brought it back to its best after its Greek adventure. We’ll be certain to pass your kind words to our repairs team.
Wishing you and your family many more years enjoying your Clogau Welsh gold. If you ever need us, we’re here to help. Diolch yn fawr!
gold honeycomb ring poor value for money
Ordered the gold honeycomb ring. When it came it was very thing and had little substance. I was sure it could get caught and broken, so I returned it and was refunded. In this respect, the service was good.
18 september 2025
Review zonder uitnodiging
Antwoord van Clogau
Thank you for your feedback and for giving our Gold Honeycomb ring a try. We’re sorry it wasn’t what you expected, this design is a more delicate and lightweight piece, but we understand you were looking for something with more substance. We’re glad your return and refund were straightforward and if we can be of any further assistance or help select an alternative piece, please do not hesitate to reach out to us.
Heartfelt wonderful company
I reached out to the wonderful people at Clogau when a special bracelet I bought my daughter got damaged in very unfortunate circumstances. From the moment I contacted them, the kindness and care they showed touched my heart. I'm so grateful for their amazing customer service and made up that my daughter can wear her beautiful bracelet again. Thank you from The Hootons in Matlock. We send our love and gratitude to this wonderful company.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Clogau
Hi Hooton family,
Thank you so much for this heartwarming review. We’re truly sorry the bracelet was damaged, but delighted our team could help and that your daughter is wearing her beautiful piece again. We’ll be sure to pass your kind words on to our repairs specialists, they’ll be thrilled to hear they made a difference.
If you ever need us again, we’re here to help at sales@clogau.co.uk or on 03456068877.
The Clogau Team
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