I have bought many pieces of silver jewellery from this company… and in comparison with my Tiffany silver the clogau standard is awful. It looks metal, not silver. I am so disappointed with how it we... Toon meer
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Lees wat reviewers zeggen
I have purchased from them on a number of occasions. Their customer service has been second to none, both with an email and speaking personally to a representative. A question concerning packaging w... Toon meer
Hi my husband bought me my birthstone bracelet in may this year for my birthday noticed the colour isn't the same as my .other clogau bracelets really disappointed has its only 4months old have used... Toon meer
Bedrijf heeft geantwoord
Bought a beautiful tree of life insignia t bar bracelet to match a necklace I already have and was really upset when I lost it. Eventually decided to replace it and having only worn the new one a coup... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Clogau is a second-generation, family-run business based in North Wales, renowned for its distinctive designs and connection to Welsh heritage. For over 25 years, our growing range of fine jewellery has captured the hearts and imaginations of jewellery lovers across the globe. Every piece of jewellery we create contains rare Welsh gold; the same gold used in the wedding rings of members of the British Royal Family for over 100 years. From elegant rings and necklaces to bracelets and earrings, our jewellery is crafted to celebrate cherished moments and lasting memories. A meaningful choice for gifting or personal wear, each piece is a future heirloom to be passed down through generations. Celebrating an enduring connection to Wales, Clogau jewellery honours our legacy whilst embracing our future.
Our promise to you
Geschreven door het bedrijf
- We're committed to delivering the very best for our customers
- We’re committed to exceptional craftsmanship, quality and thoughtful service.
Rare by nature
Jewellery containing rare Welsh gold
Every piece of Clogau jewellery contains the history and heritage of rare Welsh gold, first discovered in 1854.
Contactgegevens
Sherbrooke House, 5 Kinmel Park, Abergele Road,, LL18 5TX, Bodelwyddan, Verenigd Koninkrijk
- 0345 606 8877
- sales@clogau.co.uk
- www.clogau.co.uk
3,2
Gemiddeld
2K reviews
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False advertising and poor customer service
This was my original review:
I purchased the paw print key ring as a memory gift for my mum. The item arrived 2 weeks later and the name engraved on it is so small it’s illegible! It only consists of 6 letters, but it is half the size of the ‘Clogau’ wording printed on the other side and barely takes up half the surface width- so it isn’t like there wasn’t enough space to print a legible name. I’m so disappointed as none of the engravings in their online pictures or in store were this small, otherwise I NEVER would have purchased it or opted to have it printed.
Clogau reached out and request I send the item back to them (at a cost of £8.99 to myself) so they could rectify the issue. 3 weeks later Clogau simply returned my original item with absolutely no difference to the illegible print. The engravings look absolutely nothing like on their website. I would not advise anyone to purchase items and have them engraved by Clogau.
2 december 2025
Review zonder uitnodiging
Antwoord van Clogau
We’re very sorry to read about your experience, and we completely understand how disappointing this must have been, especially given the sentimental nature of your gift.
This certainly isn’t the level of service or quality we aim to deliver, and we would really like the opportunity to look into what has happened here and try to put things right for you.
Please could you email us at sales@clogau.co.uk with your order details, so we can locate your case and review it urgently? Please could you also include images of your engraved piece. Once we have this information, we will investigate fully and come back to you.
Thank you for bringing this to our attention, we truly appreciate the chance to make this right.
Beware Clogau Opal Jewellery
I was given a set if opal earings, necklace and charm for my birthday a few years ago. I returned the above jewellery to a clogau outlet shop when I noticed that over a period of time the stones had changed colour. The shop assistant explained that opals are a porous stone which will react to water which was obviously what had happened. He advised that the jewellery should have been treated to prevent water damage. I agreed for the items to be sent off for a repair assessment. I received an email today asking for £238.50. Which I assumed would be to replace the stones. This is almost as much as it would cost me to purchase the items from new. I am disappointed that clogau didn't provided some sort of warning with the jewellery in the box about possible water damage and to have the jewellery treated to prevent water damage or that clogau does not treat the stones prior to sale. This has put me off purchasing any clogau jewellery in the future.
28 november 2025
Review zonder uitnodiging
Just had fairies of the mine drop…
Just had fairies of the mine drop earrings and bangle delivered
Silver is extremely thin on earrings and the bangle seems to be designed for a child size wrist!
Very disappointing
14 november 2025
Review zonder uitnodiging
Antwoord van Clogau
Good afternoon, Thank you for taking the time to contact us we’re very sorry to hear about your experience and appreciate you bringing this to our attention. If the earrings you received are faulty, we’d be more than happy to arrange a return and make this right for you. If the item isn’t faulty, we’re unable to accept a return as our earrings are non-refundable for hygiene reasons.
We truly apologise for any disappointment this may cause. If you have any questions or need further support, please don’t hesitate to contact us on sales@clogau.co.uk or give our Business Support Team a call on 0345 606 8877 where one of the team will be more than happy to assist you.
Engraving so small it’s illegible
I purchased the paw print key ring as a memory gift for my mum. The item arrived 2 weeks later and the name engraved on it is so small it’s illegible! It only consists of 6 letters, but it is half the size of the ‘Clogau’ wording printed on the other side and barely takes up half the surface width- so it isn’t like there wasn’t enough space to print a legible name. I’m so disappointed as none of the engravings in their online pictures or in store were this small, otherwise I NEVER would have purchased it or opted to have it printed.
8 november 2025
Review zonder uitnodiging
Antwoord van Clogau
Firstly, may we thank you for taking the time to write to us. We would like to send you our sincere apologies for the recent experience with your Clogau order. It is certainly not our intention, as a Company, to dissatisfy our customers. We would always like the opportunity to rectify problems for our customers where possible as it is very unusual for this to happen. If you wish to return your key ring back to our head office, Please return to the following address and include a covering letter with all of your details, we do recommend that you use a secure method of posting eg. Royal Mail Special delivery due to the nature of the item.
Clogau Gold of Wales Ltd
Sherbrooke House,
5 Kinmel Park,
Abergele Road,
Bodelwyddan, Rhyl
LL18 5TX
In celebration of my children
To celebrate my children, I bought myself a gold tree of life ring in 2000. Two and a half months before my daughter's 4th birthday and 3 months before my son was born. I bought it at Powell's Jewellers in my home town of Prestatyn and have worn it ever since. Sadly, whilst on holiday in Greece last year, it got damaged. I sent it back to Clogau and they mended it beautifully, polished it so that it looks brand new and sent it back to me, all in the space of a couple of weeks. I love Clogau jewellery, always have. Both my children wear their rings and I have beautiful earrings and rings from them. The service is second to none and I am delighted to be able to recommend them to anyone. I am proud to be Welsh and proud to be able to wear Welsh gold.
9 september 2025
Review zonder uitnodiging
Antwoord van Clogau
What a beautiful story, thank you so much for sharing this with us. We’re honoured your Tree of Life ring has been with you since 2000, and we’re thrilled the repair brought it back to its best after its Greek adventure. We’ll be certain to pass your kind words to our repairs team.
Wishing you and your family many more years enjoying your Clogau Welsh gold. If you ever need us, we’re here to help. Diolch yn fawr!
gold honeycomb ring poor value for money
Ordered the gold honeycomb ring. When it came it was very thing and had little substance. I was sure it could get caught and broken, so I returned it and was refunded. In this respect, the service was good.
18 september 2025
Review zonder uitnodiging
Antwoord van Clogau
Thank you for your feedback and for giving our Gold Honeycomb ring a try. We’re sorry it wasn’t what you expected, this design is a more delicate and lightweight piece, but we understand you were looking for something with more substance. We’re glad your return and refund were straightforward and if we can be of any further assistance or help select an alternative piece, please do not hesitate to reach out to us.
Heartfelt wonderful company
I reached out to the wonderful people at Clogau when a special bracelet I bought my daughter got damaged in very unfortunate circumstances. From the moment I contacted them, the kindness and care they showed touched my heart. I'm so grateful for their amazing customer service and made up that my daughter can wear her beautiful bracelet again. Thank you from The Hootons in Matlock. We send our love and gratitude to this wonderful company.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Clogau
Hi Hooton family,
Thank you so much for this heartwarming review. We’re truly sorry the bracelet was damaged, but delighted our team could help and that your daughter is wearing her beautiful piece again. We’ll be sure to pass your kind words on to our repairs specialists, they’ll be thrilled to hear they made a difference.
If you ever need us again, we’re here to help at sales@clogau.co.uk or on 03456068877.
The Clogau Team
Don't buy keyring as not covered under warranty!!
Bought my friend the pawprint keyring to complete her collection and paid £15 extra to have it engraved for her birthday in May this year. It was beautiful, just like the rest of the pawprint collection which between myself and my friend had purchased previously. However, the link attaching the pawprint charm to the ring was faulty and came apart without her realising and the charm was lost. My friend was devasted, but I assured her that being such a reputable company they would be able to help. I was wrong!! They sound very sympathetic and compassionate and say how they understand but under no circumstances do they cover keyring under their warranty. The link has opened and shouldn't of. If they don't cover loss from poor workmanship under their warranty then they should make sure the link was soldered so it would never come apart in the first place!! I am angry at the thought of spending over £500 on a complete range to be told, that there is nothing they can do!! I will never buy from clogau again and will never recommend their company anymore either.. £44 to them in the grand scheme of things is nothing compared to people like myself. I am hurt and angry plus my friend feels the same as well as upset as this was a gift to her.
2 oktober 2025
Review zonder uitnodiging
Excellent customer service
Purchased a bracelet on line from the outlet store. Received within 2 days but didn’t come with the pouch pull string bag. When I contacted them, apologised & was despatched next day free of charge
29 september 2025
Review zonder uitnodiging
Antwoord van Clogau
Thank you for the lovely feedback and for flagging the missing pouch, we're very sorry again for the packing slip-up. We’re really glad your bracelet arrived quickly too and that the pouch reached you the next day free of charge. If there’s anything else we can help with, please do let us know!
Clogau should make it clear where a lot of their jewellery is made if not Wales
Over the years I've bought a number of pieces of jewellery from Clogau. Thinking that I was supporting Welsh Crafts Folk at the same time. The latest advert for them (voiced by actor Luke Evans I think) emphasises sustainability with a scenic backdrop of the green hills. Nothing wrong with this. But then Google tells me that a lot of their jewellery is made abroad. So it seems that 'sustainability' doesn't seem to include sustaining more jobs for the locals.
Very disappointing and I've asked them where abroad as this isn't in their information.
3 september 2025
Review zonder uitnodiging
Antwoord van Clogau
Good afternoon,
Thank you for taking the time to leave a review we do appreciate all feedback, and take all comments on board.
Originally, all Clogau jewellery was manufactured in North Wales, but in 2005 the decision was made to move production overseas in an attempt to fulfil customer demands for shorter manufacturing and delivery times, and to sustain the growth of the brand.
The change has meant that the costs to both customer and company have been reduced, and customers now receive their jewellery with 2-3 working days, instead of several weeks. It has also meant that we can keep up with the demand for Clogau jewellery on the high street and, increasingly, internationally.
The majority of Clogau jewellery is made up of multiple components due to the addition of Welsh gold (usually in the rose gold detailing), thus complicating the manufacturing process. A team of dedicated employees are responsible for creating jewellery of the utmost beauty and quality.
We hope this has answered your query and thank again for taking the time to contact us, if we can be of any further assistance please do not hesitate to get in touch with our Business Support team on 03456068877.
Kind regards,
Clogau Gold
Clogau repaired my 25 year old locket…
Clogau repaired my 25 year old locket perfectly. Fantastic, quick and professional service. I am grateful they looked after my precious jewellery so well and trusted them.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Clogau
Thank you so much for your wonderful 5-star review. We’re delighted to hear that your locket has been restored so perfectly after 25 years, and that our team were able to provide a quick and professional service you could trust. It means a great deal to us to know we could take care of such a precious piece for you.
We truly appreciate your kind words and look forward to looking after you and your jewellery again in the future.
The test of great customer service is…
The test of great customer service is when issues occur and help is needed. Clogau have a great team and great procedures when problems occur. Can’t speak highly enough about the professional and understanding way that my requests were processed. Special thanks to Lydia for going the extra mile when sorting out returns for resizing and a refund for an order I needed to cancel. Brilliant 👍
29 augustus 2025
Review zonder uitnodiging
Antwoord van Clogau
Thank you so much for your kind words. We’re really pleased to hear that our team were able to support you and make the process straightforward. Lydia will be especially delighted to know her help made such a difference.
We truly appreciate you sharing your experience and if you need anything in the future, please do not hesitate to reach out.
Watch this company
The item was shoddy workmanship, should never split in 6 days!! Rubbish
19 augustus 2025
Review zonder uitnodiging
Antwoord van Clogau
We’re truly sorry to read your review and to hear how upset this experience has left you. This is certainly not the experience we want for our customers, and we completely understand how disappointing and distressing it must have been to lose your jewellery in this way.
Our usual process does require us to assess an item in order to provide a resolution, and we do appreciate how difficult this situation is for you.
We very much value you taking the time to share your feedback with us and we are so sorry again for the upset caused.
Very pleased with bracelet
Could you please pass on my delight to your management team as I received my paw print triple bracelet today. I didnt think it would come so quickly. It is absolutely stunning and I am very happy with how the engraving has come out. I love your collection and have earrings, rings and bracelets from Clogau. They are well made and look amazing. Thank you for bringing such a beautiful collection.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Clogau
Thank you so much for your wonderful review. We’re delighted to hear how pleased you are with your paw print triple bracelet, and that it arrived sooner than expected. It’s fantastic to know that you love the engraving and that your growing Clogau collection brings you so much joy.
Your kind words have been shared with our whole team. We’re so grateful for your continued support and can’t wait to help you find more beautiful pieces to treasure.
Fabulous customer service
My partner bought me a Clogau bracelet a few years ago which unfortunately broke recently. I contacted customer services and they asked me to send it to them for repair. The bracelet was quickly repaired and sent back to me via special delivery. I was really impressed by the service received and would definitely buy from Clogau again.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Clogau
Thank you so much for your kind words. We’re delighted to hear your bracelet is back with you and that you were happy with our repair process. It’s wonderful to know we’ve maintained your trust, and we look forward to welcoming you back to Clogau in the future.
Best Customer Service
My precious gift of a bracelet was unfortunately broken after just a few months. After just one email, no arguments and within a couple of days this was replaced by Clogau, their customer service is indeed second to none .
21 juli 2025
Review zonder uitnodiging
Antwoord van Clogau
Thank you so much for your kind words. We're truly sorry your bracelet was damaged, but we're so pleased we could resolve this quickly for you.
At Clogau, we’re committed to taking care of our customers and their cherished pieces, and it means a lot to hear that you felt supported. We really appreciate you taking the time to share your experience.
I recently emailed Clogau to see if…
I recently emailed Clogau to see if they could do anything with a ring I purchased in 2016 . It was purchased in memory of my beautiful sister so was more than just jewelry .
Lucas who took my email very promptly emailed me back and with no hesitation said to send it to them to see what could be done .
On Saturday I received it back and was so overwhelmed with the result . My beautiful keepsake was back to when I first purchased it .
I’d like to thank Lucas and all that were involved . It means the absolute world to me and I know that my sister will be smiling too . That’s the reason I only buy Clogau because the after care is outstanding . Thank you again Jenny x
26 juli 2025
Review zonder uitnodiging
Antwoord van Clogau
Hi Jenny,
Thank you so much for sharing such a lovely review. We’re truly honoured to have been able to restore something so meaningful to you, and we’re delighted to hear how much the result meant.
Your kind words about Lucas and the team mean the world to us, we’ll be sure to pass them on.
Wishing you continued comfort and connection through your beautiful keepsake.
With warmest wishes,
Clogau
Worst customer service ever.
I Bought a 18ct gold ring and took the option to have it engraved. When I received the ring it was missing the engraving. Contacted customer service who apologised and told me I had to send it back at my expense and they would have to charge me £15 as they claimed the checkout system did not charge me even though it was clearly on my invoice with the ring + engraving printed on the invoice . I sent my invoice to Christian in customer service to prove this who was absolutely useless giving me the same generic replies. I gave up in the end. If you have any problems with your Clogau order forget any kind of customer service its absolutely terrible. Will never buy from this company again.
23 juli 2025
Review zonder uitnodiging
Antwoord van Clogau
Thank you for taking the time to share your feedback, and we’re sincerely sorry for the disappointment caused with your recent order.
We fully acknowledge there was an issue during checkout that affected the engraving charge, and while this was unintentional, we completely understand how frustrating it must have been to receive your ring without the engraving you requested.
We appreciate you bringing this to our attention and we are working to identify what went wrong to cause the engraving to be removed from your order. We can of course, correct the engraving for you, unfortunately we do not offer a pre-paid postal return service, however we can reimburse you for the return postage costs as it’s very important to us to make things right.
We’re sorry if our earlier communication fell short of the service you expected. That’s certainly not the experience we want any of our customers to have, and your comments have been shared with our team so we can learn and improve.
If you would still like us to complete the engraving as originally intended, please return this to the following address and include a covering note with all of your details. Don't forget to keep hold of your receipt for posting this back.
Clogau Gold of Wales Ltd
Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, LL18 5TX.
We do hope you will allow us the opportunity to rectify this for you and once again, we thank you for bringing this to our attention.
Kind regards,
Clogau
Nice but pricey
I purchased a sterling silver and rose gold signet ring from a Clogau store I am very happy with my purchase and like the bimetallic combination and nicely designed dragon. One criticism I have is the overall price of the item relative to its precious metal content. I did however really like the design of the ring so decided I would get it anyway. The store experience is very good and there was plenty of different sizes in stock to try on.
14 juli 2025
Review zonder uitnodiging
Antwoord van Clogau
Thank you so much for your review and for choosing one of our sterling silver and rose gold signet rings, we’re delighted to hear you’re enjoying the design and particularly the detailed dragon motif.
We truly appreciate your honest feedback regarding pricing. At Clogau we focus on quality and craftsmanship, with the addition of our rare Welsh gold in every piece. Our pieces are crafted, not only from precious metals, but are uniquely designed to reflect our Welsh heritage.
It’s also wonderful to hear you had a positive in-store experience and found the right size with ease. Thank you again for your support and thoughtful comments.
Excellent customer service
Contacted clogau with a couple of issued. I messaged and received an answer in a totally acceptable time limit and have been so pleased with the customer service I have received from day one. Well done Thomas at clogau.
22 juli 2025
Review zonder uitnodiging
Antwoord van Clogau
Thank you so much for your lovely review! We're delighted to hear that you've been pleased with the service you've received, and we’ll be sure to pass on your kind words to Thomas, he’ll be thrilled to know he made a difference.
We really appreciate you taking the time to share your experience and for choosing Clogau. If there's ever anything else we can help with, we're always here to help.
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