Customer service lines abysmal - told it takes 3 days for my transfer to their account to show up on line?! On hold for 15 minutes! Very unprofessional gentleman on the phone! Do not recommend
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
In the world of finance CLOSE BROS are a well known highly respected bank. Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional &... Toon meer
Bedrijf heeft geantwoord
Purchased a fixed rate savings bond from Close Brothers offering a higher than average interest rate. The online application process was easy and the communication thereafter was good and provided rem... Toon meer
Excellent rates on cash ISA. Clear & simple application form to start an account.
Bedrijfsgegevens
Geschreven door het bedrijf
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Contactgegevens
10 Crown Place, EC2A 4FT, London, Verenigd Koninkrijk
- 0203 857 3050
- www.closesavings.co.uk
4,2
Goed
222 reviews
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Easy to apply for a one year fixed rate…
Easy to apply for a one year fixed rate savings bond. Website was easy to navigate, confirmation e mail after each funding was nice. Register for online banking arrived in a timely manner and was again easy to setup. All in all I am very satisfied with my dealings so far.
27 augustus 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Steve,
Thanks so much for taking the time to share your feedback. It's great to hear about your positive application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Clear and User Friendly
The information was clear and the process was user friendly
23 augustus 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Mary,
Thank you for taking the time to share your feedback! We're thrilled to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Opened an account just got message that…
Opened an account just got message that there was a error message, had email asking for deposit yet you cant even get your website to work correctly. Saying I would get a letter still not received anything though the post 5 working days later
17 augustus 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Keith,
Thank you for submitting your feedback. We're sorry to hear about the issues you have encountered when opening your account.
We can see that you have spoken to a member of our team today, however please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays) if you require any further assistance.
Wonderful personal service
The extremely helpful gentleman helped me to transfer my existing isa into a new account and also gave us a higher rate than that advertised for a rollover, he then step by step helped me to set up another account to transfer in second isa from elsewhere at the maturity date. We have used Close Brothers a lot over the years and have always had wonderful service. Highly recommended
19 augustus 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi John,
Thank you so much for taking the time to share your feedback! We're thrilled to hear about the great service you received from us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again!
Used Close Brothers for the first time…
Used Close Brothers for the first time and very impressed with the interest rate, the simplicity of the application process and the communication. All excellent
16 augustus 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Jon,
Thank you for taking the time to share your feedback! We're thrilled to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Good rates and easy to open an account
Good rates and easy to open an account. Website page crashed trying to reset password.
12 augustus 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Mark,
Thank you for taking the time to leave a review; it's great to hear about your easy account opening experience!
Your feedback regarding your password reset has been passed on to our Digital team.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
A response no less.
Sad it takes a scathing review to get a response.
However a positive conversation and my account is now open.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi David,
Once again we would like to apologise that you did not have a smooth experience when opening your account and we appreciate your feedback.
We understand that one of our complaint specialists has now been in touch with to discuss your experience; please do not hesitate to contact us if you have any further queries.
Easy to apply and set up online…
Easy to apply and set up online account.
Have invested with them before
12 juli 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Brian,
Thank you for taking the time to share your feedback! We're thrilled to hear about your positive experience.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Its always nice to speak to an actual…
Its always nice to speak to an actual person, but even more impressive when that person remembers you from an earlier conversation and goes that extra mile to resolve matters.
Competitive products are backed by a professional team and i recommend them to other SMEs.
19 juli 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Andrew,
Thank you so much for taking the time to leave a review. We're thrilled to hear about your great experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Antwoord van Close Brothers Savings
Hi Jennifer,
Thanks for leaving a review - we're thrilled to hear about your positive experience!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team.
Highly satisfied customer
I have been a customer of Close Brothers for many years and have always found them to offer an excellent service coupled with extremely competitive saving interest rates
11 juni 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi James
Thank you for your kind feedback, we really appreciate you taking the time to submit a review.
We are delighted to hear about your experiences.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team.
Thank you again.
Great rate and really clear comms
Liked the really clear communications that my initial payment of £1 will only get 1% (my full deposit isn't quite ready yet - the account was completely set up quicker than I expected.
3 juni 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Paul,
Thanks so much for taking the time to leave a review. We're thrilled to hear about your positive onboarding experience!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Bad experience with Close Brothers
I applied for a Close Brothers savings account and after a few days received E-mail confirmation that the account was open and that I needed to deposit money within 10 days. A code for internet banking never arrived and therefore I was unable to deposit funds within the given timeframe. The product has now been withdrawn so I will open an account with another provider.
27 mei 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Susan,
Thank you for submitting your feedback. We're sorry to hear that you didn't receive your internet banking code in time to fund your account.
To discuss this further please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays).
The waiting time to speak to someone very good.
Well I made some silly mistakes making the application very confusing for the customer support agents.
The customer service team did not respond it was only a couple of days ago. However I spoke to such a nice young man Henry Allsop he had the patience of a saint. A very positive experience so far.
13 mei 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Elaine,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear that you have received great service from Henry.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Well established and trustworthy investment company
Very clear literature including an accurate breakdown on actual returns on a three year fixed rate cash ISA.
Very good online security and a solid reputation as an investment company.
I’ve used Close Brothers in my career in financial services and as an investor.
11 april 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Padraig,
Thank you for your feedback; we really appreciate you taking the time to submit a review! It's great to hear that you've had a positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
First impressions
Offerings are of great value for money but restricted to only the computer-savvy with a significant amount to invest. The online application was not as seamless as it could have been, but this is not a major drawback due to good customer support.
12 april 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you for taking the time to leave a review. We will pass the feedback you've shared regarding your application to our Digital team.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Just purchased 2 ISA's
Just purchased 2 ISA's - great rate very easy process online - very secure - letters emails afterwards all spot on. Read all the info via Martin Lewis before deciding - very happy so far.
31 maart 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Richy,
Thank you for your kind feedback; we really appreciate you taking the time to submit a review! We're delighted to hear that your ISA application experience was easy and secure.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Great service
During a period of several years I have opened and operated four fixed term deposit accounts with Close Brothers. All my dealings with this bank have been simple and straight forward. I am really surprized to read some negative reviews
9 april 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Christopher,
Thank you for taking the time to share your feedback! We're thrilled to hear that your experience with us has been simple and straightforward.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
easy to understand account and very…o5
easy to understand account and very helpfull staff good savings rate
7 maart 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi William,
Thank you for your kind feedback; we really appreciate you taking the time to submit a review! It's great to hear that you have had a positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
My bank stopped me from transferring funds
My bank, Halifax, stopped me from paying a large sum into a new fixed rate account I opened yesterday. the fraud team said that they had checked companies house - close brothers is listed as a bank holding company (not a bank).
21 maart 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you for submitting your feedback.
We're sorry to hear that you experienced some issues transferring funds to us. We have recently made some changes to make this process easier, to hopefully avoid other customers from having the same problem.
To discuss this further please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays).
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