DREADFUL !!!!! Nothing VIP about this service at all. 50minute wait to return my car, wouldn't answer calls, when they did answer they just put me on hold and wouldn't come back. I've heard now that t... Toon meer
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I have made booking twice by mistake but with 2 different companies for the same carpark unfortunately. Quickly realised that politely asked for refund but comparetheparking just emailed me and trie... Toon meer
Absolute conmen. Charging £40 for one day parking at the airport is bad enough but then confirmation comes through saying they charge an extra 10 there and 10 back for the transport. They blame the ai... Toon meer
Hi I would to say, I share a similar awful experience to Sharlene, in the commentsection. I would like the echo the huge red flags and atrocious responses by this comparison website. They take yo... Toon meer
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Avoid using this company
Avoid using this company. They act as a broker. The company they booked for us were shameful, rude and o genuinely thought they had stolen my car. We had meet and greet, expecting a smooth airport transition (like most meet and greets) and we waited over 4 hours for our car to be picked up and dropped off. They even claimed they lost my keys and kept avoiding my calls. I called the broker to tell them they should reconsider booking this company and was fobbed off. Avoid using
Booked the service through compare…
Booked the service through compare parking with a company called IMG parking LTD. When we arrived we where told by the car park security that this was an illegal operation, we then called the number and we where expected to hang around the drop off area and hand our keys over to some random person, did not feel comfortable, no desk no signage just wait for some random person
PROMOTING SCAM COMPANIES
PROMOTING SCAM COMPANIES
- Booked for Stansted parking through this company, using one of their recommended companies.
- The company were located at New Farm. And were in my opinion an illegal operation.
- I have tried to contact Comparetheairportparking to remove them as recommended and even remove them from the site, but no response to calls or emails.
Please Avoid using this site as they don't seem to actually care about who they recommend
Comparetheparking Bristol Airport
Comparetheparking Bristol Airport, “meet and greet” I was under the impression that they are there waiting to meet you and greet you, unfortunately in ours and many other cases that was not the case, you are supposed to ring and give them 30 minutes notice before you arrive at the airport, we gave them 45 minutes notice before, when we arrived we was left stood there for over an hour waiting for our car to be collected from us, and many others stood around in the same position, when you ring the number provided asking how long the staff are very rude keep placing you on hold when you are mid talking or putting the phone down on you, one minute they tell u the person is stuck in road works then they tell you 2 mins they just give u the complete mess around, very rude snd unprofessional I will never use them again or recommend them to anyone, the return collection of our car was not much better either.
Cost £100 in the end! Not worth it! Book elsewhere
Booked just park and ride through this comparison site. There are hidden charges, rude customer service, car parked in a dusty site in the middle of bishops Stortford. Transferred in a stinky ford van with limited space for luggage so with a full van you have to have luggage on your lap. Also got charged an extra £20 for a late return because I mistakingly put 12 instead of 00. Rude staff told me it would be 40 mins for a pick up from the airport. Would never use this company or the comparison site again
Scammers
Scammers
Do not use
I have booked than to find out extra 20£ were required and when asked to cancel a 20£ fee
Stay away
They don't refund
I cancelled my booking with and I was told my refund will be processed in 5-10 days, it is two months now and they keep telling me they will check and get back to me ,but they don't get back to me with an answer nor refunding me. I would say avoid using them
I paid for the parking and my flight…
I paid for the parking and my flight was cancelled, during the purchase i chose the option to get insurance in case of cancellation, i have been trying to chase them for a refund for more than 8weeks now but i only hear back saying "we will get back to you"
Very poor service i would like google to delist these fraudsters
DO NOT USE THIS SITE
DO NOT USE THIS SITE. They do not audit the sites they promote and worse still fabricate false reviews to lead you to make a booking. It's only when you get the parking address and Google it so you find out how awful the vendors are!
I practically lost my money
I practically lost my money. They have a booking system that's a scandal. They send you emails for confirmation, and after a while the email disappears. Print out your parking receipt because when you come back to pick up your car they will tell you that you left the car longer than you should have and they will ask you for money, be very very careful.
This company is scam i left my car then…
This company is scam i left my car then when i was away they used my car to transport i knew when i got parking fine 👎🏻
Scammers and grafters
I would give a zero if I could. On top of the parking charge I had to pay to enter the parking lot and again to leave. These guys are not affiliated with the airport at all. I called when my plane landed, they were supposed to arrive in 30 minutes. They arrived earlier, left my car unnattended with the key ON MY CAR TIRE!!! And because they were early, I had to pay £21 to leave instead of £13 which is taking advantage anyway. Do not use this company!! They are scammers who have found a way to intercept airport parking arrangements and take your money. By the time you pay entrance and exit fees, it's best to just book with official airport meet and greet. Please avoid!!!
I would strongly advise others to avoid…
I would strongly advise others to avoid using this airport parking company.
I left my car with them for 3 days, and when I returned, the front windscreen was completely smashed. The company refused to take responsibility and ignored my emails for weeks.
I had no choice but to repair the damage through my insurance, paying £150 out of my own pocket, as the car was unsafe to drive. Despite giving them multiple opportunities to resolve the issue, they failed to respond within the deadline.
I had to take legal action through Money Claim Online. Even after a court judgment was issued against them, they still delayed payment.
This has been a very stressful and time-consuming experience. I would not trust this company with my vehicle and would strongly recommend choosing a more reliable and professional parking service.
Be careful and make sure to take photos of your car before leaving it anywhere like this.
Great customer service
Great customer service, really smooth drop off and collection.
Used my car 14 times to go back and forth from drop off zone incurring 100 charges !!
Whilst away they used my car to enter drop off zone 14 times costing my auto pay £98 I called them and expressed my anger at using my car they assumed it won't move again although shouldn't have moved at all but 2 more time since the call it was used.avoif these scammers
IMG Parking LTD
Worst parking in the UK.
Hidden charges, rude customer service, long waiting times, I can’t believe this parking lot was given a business license!
On arrival day, we were told there is £14 extra charge for drop off / pickup from the airport, only to learn my family had to share their car with a total stranger. Yes, they charged him the same. It’s a single drop off / pickup so why charging twice?
Pickup was the worst I have experienced anywhere in the world! Me & my family had to wait for over an hour and 30 mins and after countless phone calls (some of them unanswered and some of them simply rejected), they told me that the battery on my car was flat and they had lost the only one pair of jump leads so they can’t start my car! They double charge you and can’t even afford to have an extra pair of jump leads?
Finally they picked us up and took us to their parking lot, then told us our car is at a different car park! Another 1 hour wasted there so they could drive us to the other car park, where I found out the boot of my car was left open by them the whole week, as I locked the car upon arrival and handed them the keys. No wonder the battery was flat as they left the boot open for a whole week!!
I had to call out the AA to help start the car and after over 6 hours of landing, we finally got home.
No apologies from them, no compensation, no nothing.
For the sake of £10 savings I was cursing myself to trust these cowboys! Never again.
Please if you want to be happy dont use…
Please if you want to be happy dont use this website i made a big mistake and will never use it again

Antwoord van wedealmeeandgreet.co.uk
I would never use this company again . They drive customers cars whilst you’re on holiday incurring ulez fines
I would never use this company again . We got stuck in the war in Dubai and they drove my car while I was stuck over there incurring a ulez fine . They had no right driving my car . I had to fly back to a different airport so my son in law got picked up by these in another customers car . Which they damaged whilst driving it . Do not use this company .

Antwoord van wedealmeeandgreet.co.uk
Scam simply put
The “comparetheairportparking” site has Basically scammed us
We booked on the day on the website
When called the Company (SMG) they said they dont have spot and agency (comparetheairportparking) should not allow booking on the same day so we need to pay £89 if we want to keep the car.
They confirmed to me verbally and in email that the agency has been told this a million times.
Just horrible. The Mood destroyed, trip almost cancelled, financially affected.
Once seen trustpilot reviews I felt pretty annoyed at myself for not checking but again its not expected ..
As you requested more details after having read my review, please see it below
Booking Id: 440323
Car park company used : SMG

Antwoord van wedealmeeandgreet.co.uk
Please avoid and raise a complaint
This company is a borderline scam — and it’s happening repeatedly at London Luton Airport.
I’ve now experienced this twice with so-called “meet and greet” parking services that appear professional online but are anything but. They look legitimate, take your booking, and then provide a completely substandard (and potentially unsafe) service.
On my most recent experience, my car was returned in a shocking condition — filthy, covered in bird droppings, and clearly not kept in a secure or appropriate location. I consider myself lucky to have got it back at all.
How is this allowed to continue in plain sight? Where is the oversight? There are serious questions around insurance, security, and accountability.
I am formally raising this with the airport, because this is no longer an isolated issue — it’s systemic. Customers are being misled and put at risk.
If you’ve had a similar experience, I strongly encourage you to report it as well — the more people that raise this, the harder it is to ignore. Please search for ‘contact customer services Luton airport’ and you will find the relevant email addresses. (Trust pilot won’t allow me include them here)
Until something changes, I strongly advise people to avoid these services entirely.

Antwoord van wedealmeeandgreet.co.uk
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