Compton Group Reviews 

I live in an apartment Compton Property Management own and they are absolutely awful.

The door intercom system broke every couple of months anyway then finally went caput 9 weeks ago, it's been taped up and left that way with no way for anyone to buzz up to the apartments from the outside for this entire time. At Christmas, when everyone is getting parcels and deliveries. That was bad enough but the final straw for me was not being able to let in paramedics when I had to call an ambulance when I was too unwell to get out of the flat. They managed to get in only because if you give the building's front door a hard tug, it just opens. How unsafe is that?!

I love my flat but I hate this building and the running of it. No intercom. Broken door. Disgustingly filthy because they only have the cleaners come about once every 6 weeks and all they do when they're here is run a hoover around then leave. Can't have satalite TV because they won't fix the dish.

Terrible communication, they promise to get back to you or get something fixed and never do. Extortionate service fees that go up and up and up but they do less and less and less.

Doorstepped with a 'Consequences of failure to pay ground rent' demand literally weeks after buying a property.
Turns out I have a sublease at just over £1 a year (from the 1900s).
They intend to gouge me for £650 because I share the lease with another property on the block whose landlord is absent. A background threat to render my mortgage security invalid (lovely people these co owners (Mr and Mrs Ballard). In my opinion a deliberate tactic, a shakedown, a rinse, a predatory ploy to snare a new owner. Really can't describe how unjust this feels.

Very disappointed with their service.

The freeholder of your flat owns Compton. Check on companies house. So basically he is earning a killing with nothing being done. Earning a management fee, insurance being brought through his company, along with the ground rent.

I suggest people look at the Property Ombudsman and Right To Manage. Please be aware that if you use the Right To Manage avenue to go through a legal adviser and ensure you have 50% of the leaseholders of the property in agreement with this option. It will save you a lot of money on the service charge by managing it yourself.

This company is a bully. They send threatening letters insisting that they will only accept insurance through Zurich insurance even though Zurich refuse to insure my house. They cannot give a reason as to why other insurance policies, acceptable to me as the house owner are unacceptable to them. I can only assume there is a financial benefit to Compton group which they are not disclosing.

Called on many occasions but they don't answer the phone. Still waiting for a call back

If I could give a 0 I would! Jean jones and Bob Jones both don’t want to take any accountability and dismiss all complaints. My roof has been leaking for a year now with no urgency for this to be fixed while the inside of my house is in a state. They are the most unprofessional company I have ever dealt with!

I can't even begin to explain the anger I have towards Compton Group - they are rinsing us as home owners and simply do not care that there is families and single persons living in these properties. I've only lived in the property for a year and they've increased the service charge by 20%! You understand that service charges can fluctuate, and don't mind paying an increase for certain factors due to inflation but increasing things such as cleaning by £6000 in one year, is just obscene, let alone with the standard of cleaning we have (2 men coming once a month for an hour). Along with other ridiculous increases, they dump a 'deficit' bill among residents, that's due within 20 days following the payment of the second instalment of the year. Their communication is appalling and they need reporting, shutting down, whatever is needed. It's hard to believe there is any compassionate people working within there.

Hi I would like to.make.contact with Rachelle.

Rachelle and grumpy dad how do I get in contact with you regarding our shared experience??.??

One star is too high
They never return phone calls or emails
They fitted a new lock on the front door of our daughters block of flats
No message/ email to say they had done it. New Keys were left on mat by her front door but she didn’t notice them!!
Door no longer had a snick to allow it to open freely for deliveries etc
My daughter went out to take the rubbish and the door shut leaving her little boy on his own in the flat
Eventually managed to persuade him to open the door to let her back in
A real safeguarding issue which could have had serious consequences
Still no reply!!!

I wanted to buy a studio in the Millenium Tower in Salford. I made many attempts to get permission for my pets even from the first viewing. I was told I should ask the freeholder and if I find them they will let me know. If I can find them, freeholders have no obligations but only demands. I asked the freeholder and they answered me with the ridiculous answer 'first you will buy it and then you can ask for permission'. My lawyer made requests to the management company and they said the same thing. To buy something and we are talking about an apartment not a pair of shoes, we need to know if this is suitable for our needs. Britain is so unfriendly to animals, we know that, but it's really surprising that there are no laws to put a limit on freeholders and management companies. You have demands from those who want to buy but you aren't obligated to respond to our requests. Yes? Very democratic. Finally, I stopped the process and told my lawyer, I was born in the country that created Democracy, I will not be at the mercy of the landlords to beg them for an answer, they must have an obligation to clarify everything before the purchase. Simply put if you said no, you don't accept my pets, there are 2 solutions to sell it again, just because you didn't want to answer with a yes or no, or DO YOU MEAN I HAD TO ABANDON MY PETS?Is this your level? Do you promote pet abandonment? Their response will likely be "We're sorry you feel that way... bla bla bla" manipulative language to make you and those reading the review think, she felt that way, that's not the truth. 3 months back and forth for one answer, yes or no. So simple. People we need to do something with all this leasehold staff, Scotland solved it, and here they can't fix it, but when most MPs are landlords or have connections to these companies, England will be living in the Middle Ages. The definition of corruption.

This is a joke I have been trying to contact Compton for days now, my ground rent is due for payment on 11th of £230, but I can’t afford to pay all that in one go, I want to pay in instalments. I have tried calling as soon as the lines open and sent emails, but nothing. I really don’t want a letter from them, I’m losing sleep and very worried about this.

Absolutely useless bunch they should be banned

They own the rentcharge on my property and have written to me requesting i pay £100 to purchase the rentcharge.

Rentcharge is due to expire in 2037 and the annual rent is £1.75.

2024 has been paid, so that leaves 12years.

12 x 1.75 = 100?? No, as all the other reviews here state, they are crooks

Absolutely useless, well in fact they are beyond useless.

After a long winded dispute due to this company acquiring the lease I was forced to buy the leasehold for £700 or be told to insure through their appointed home insurers, that where clearly giving them a backhand payment.
They gave me the whole street by accident and then I nearly got took to court as I didn't see the letters straight away regarding the issue.
This company is a disgrace and I don't understand how what they do can be legal.

The Compton Group....forever increasing their charges such as building insurance, costs for maintenance, trivial issues caused by the tenant which the tenant should be charged for and not the lease holder. As with all other reviews on here, they are not to be trusted and I'll be taking this to the Landlord/Proprietor and to my solicitors.

Useless company. Took 4 months and 5 storms to repair roof tiles and when they finally did they forgot to repair half of them.January now and still waiting. Ceiling in one of the owners flat is blown and will need replacing.Compton response ‘not their problem’.
More interested in forcing outside redecoration despite it not being necessary. Quoted £55,000 and £35000 for decoration, yet local contractors have said it would be more like £20,000, however they will not allow us to use them despite them having all necessary accreditation. Not fit for purpose and charge so much for their inefficient and useless service. We pay £3700 insurance for basically two semi detached houses which have been converted to 7 apartments. What makes it worse is no boundary walls, fencing or just about anything else is covered. Whenever they are made aware of their shortcomings they are extremely rude, aggressive and hide behind the company’s red tape.
If you can, avoid! I certainly will never buy a property that is managed by them again.

Hopeless. No one ever answers a phone, and more recently, email!!