Connells Reviews 

Currently withholding £624.97 of my undisputed deposit funds despite a legally binding ruling from the Tenancy Deposit Scheme (TDS) closing the dispute. Under scheme rules, undisputed funds must be returned immediately, yet the branch manager is ignoring communications and refusing to release the money. I have now had to escalate this to The Property Ombudsman (TPO) and the TDS Compliance Team for formal investigation. Extremely poor communication and unprofessional end-of-tenancy management. I strongly advise against renting through this branch until they learn to comply with basic deposit regulations.

What a waste of time, put my house up for sale. Advised me they were shocked on how many views it was getting online, kept using excuses saying its a difficult market. Said its priced to high even though they are the ones who valued it. I reduced it after listening to them but the property still got no views. Removed it off the market as they’re completely useless. Then they lock you into a contract so you cant go with anyone else all because they can’t do there job properly 😂

Also tried to get them to put a for sale board and they couldn’t even do that said it has to go where it has to go 🤦‍♂️

Connells . Cannot give zero! just to say I’m a Landlord but tenants beware as well. The worst company I’ve ever dealt with. Connells were bad and I went to Taylor’s only to find out it’s just gone to the same company. Continually break the contract agreed with no property checks etc. but they cannot do any wrong. You have no idea who you’re speaking to. It’s not just the above. Countrywide company are included and another company called Ashby Lowry . It’s so bad I have no idea what company or part of the country I’m talking to. Lies and arrogance prevail most of the the time. My tenants must have similar problems. A special shout out to the Luton Taylor’s office who just don’t believe they are wrong. No property checks and when I finally got them to get up off their back sides they were not done properly and resulted in me finding out my property was too far gone to patch up. So I sold it. Can’t describe how upsetting the experience has been. The company just changes all the time. Also no phone answering. No one in the office, all the normal excuses and more to numerous to mention. It’s so bad I am blocking the local office. Id!otz ! Sorry can’t help it. Stay away, avoid. Can’t say much else. On here.

Their communication is appalling! Trying to actually speak to someone in the correct department is impossible. I have rung five different departments today and still unable to speak to the relevant person to deal with my issue. No one rings you back if they said they would. It is very confusing W H Brown, Sequence and Connells??All deal with Rentals. No one knows a thing! I would never deal with them in the future!Even the Complains department don't answer the phone.

Very disappointed. Son purchased first home through connells and felt the service was very poor. Failed to answer questions or raise queries with seller. Very difficult to get hold of on the phone. Upon purchase failed to supply keys for each door in the property and then stated it wasn’t their problem and referred back to our solicitor. Huge additional costs incurred due to poor administration by Connells

I enquired about a 2-bedroom property on Washington Street. They called me on Saturday morning and again on Monday morning to request my details. On Monday, I replied via email providing a flawless applicant profile: 2 years of perfect rental history with zero issues, excellent credit score, fully funded via substantial personal savings, and glowing references.
The moment I disclosed my pets and upcoming self-employment, their story constantly shifted. In their first reply, they claimed the property "does have applications on it" and they would let me know "if anything changes". However, when I formally raised concerns regarding compliance, they immediately changed their narrative in the very next email, explicitly stating: "we have had an application accepted since earlier this week."
This is a blatant contradiction. If an application had truly been accepted "since earlier this week," there was no operational reason to call me again on Monday morning for pre-screening, nor would they have stated the property just "had applications" in their first email. Furthermore, the property remains actively listed on Rightmove, was recently reduced, and does NOT have a "Let Agreed" status.
When caught in their own written contradictions, they tried to gaslight me with the usual "I apologise if you feel that way" and pushed an alternative property completely outside my stated £1,000 budget. The agent then tried to call me to avoid leaving a further paper trail, completely ignoring my explicit request to communicate strictly in writing. Utterly unprofessional, deceptive, and discriminatory.

I’ve been trying to get a hold of Connells and Chi them for over three weeks. I find out the head office. They said that they’ll put me through and then I’ve got cut off so I’ phoned the office in Gillingham. I’ve got put onto an answering machine, I was ringing them to ask them about a table top Quote they said they would do.. The appointment was already booked in, but there’s been no contact, I’ve not heard the sound from them.They’ve not even called me. I don’t know what’s going on. I’m not very happy, as I was planning to use them because they come down to complete a House valuation, the girl that done the house valuation was really lovely, but it seems like no one‘s answering????

If I could give 0 stars, I would. I'm a new tenant of Connells and it has been nothing short of a nightmare. I had a leak in the first few months of moving in there caused by a power shower. I had reported the leak months before, with no contractors coming round to assess the issue. Instead, I was repeatedly asked to provide information on the make and model of the shower, which I provided. It took them 10 weeks to send a contractor round to check the make of the shower. The shower was replaced after another 4 weeks. The very next day, I had a really bad leak from the shower. It damaged the ceiling, carpet and my sofa in the lounge area. This happened in July. I have only had my shower replaced recently ( October), the ceiling has only been painted over instead of checked structurally. The contract company ( H&H Building & Maintenance Ltd) are the most disorganised I have ever worked with, making bookings for jobs without checking availability with you first, not making you aware of the bookings, making you as the customer chase them for information. They are the most unprofessional company I have ever worked with. It has been such a bad experience as a tenant, made worse by chaotic and disorganised contractors.

Avoid,avoid on all costs
I just rented a property from them and they said it will becleaned all work will be done
We received keys the house is filthy, no paints for dirty walls, broken toilet contacted them to fix but been a week no response,
Please avoid renting through connells.

The worst letting agent I dealt with.
The same happened to a friend of mine !
The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property.
The tariff was very high, I was not given a chance to chose it or to know the supplier at the time.
Their communications does not excist.

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available.

I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive.

Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date.

If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you.

Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them

We bought our first home through Connells in Bushey and, although we absolutely love our house, the experience we had with the branch was extremely disappointing.

Buying our first home should have been exciting, but there were points during the process where we genuinely considered pulling out because of the way things were being handled. We loved the house so much that we continued, but we often felt that we had to "play nice" because we were worried it could affect our chances of getting the property.

Communication was also incredibly frustrating. Whenever we called to speak to Amy, the manager, she seemed to be unavailable.

The part that concerned us most was what happened when our offer was accepted. We were told by Adam that the vendors would only accept our offer if we took our mortgage through Connells. We were uncomfortable with this, as we understood that our offer should not be conditional on using their mortgage services.

We therefore attended an appointment with their mortgage broker and explained that we already had our mortgage arrangements in place. The broker himself told us that we did not need to take a mortgage through Connells.

We eventually completed on the house and thought that was the end of it.

However, while renovating the property, somebody who lived nearby knocked on our door. They explained that they had also been bidding on the house. During our conversation, they told us that they had been offered the opportunity to buy the property for £10,000 less than our offer if they arranged their mortgage through Connells. According to them, this happened after we had been told our offer had been accepted.

We obviously cannot independently verify everything another bidder was told, but hearing this was extremely concerning given our own experience.

After seeing the Panorama programme about Connells and practices within the estate agency industry, it brought back many of the concerns we had during our purchase.

Despite all of this, I originally decided not to leave a review. We had our home, we were happy there, and I assumed I would never need to deal with the Bushey branch again.

Unfortunately, that has now changed.

My mum has MS and is considering moving home because of her disability. She arranged for Connells Bushey to value her property and received a reminder on Sunday confirming that they would attend at 11:45.

They did not turn up.

When my mum called the branch to find out what had happened, she says she was told that the appointment had been cancelled by Amy, the manager, because of a comment her son had previously made on Facebook about his own experience purchasing a house through Connells.

I am absolutely appalled by this.

Whatever issue Connells may have with me or comments I have made about my own experience, I cannot understand why that should have any bearing whatsoever on an appointment with my mum regarding her property — particularly when she had received confirmation of the appointment and nobody contacted her to tell her it had been cancelled.

For me, this latest incident says far more than anything I could write about my original house purchase.

Based on our family's experiences, I personally could not recommend Connells Bushey and would advise anyone considering buying or selling through this branch to think very carefully about who they choose to deal with.

Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Having dealt with a number of estate agents over the years, some average some worse, it was a refreshing experience dealing with Connells in Stourbridge. Very professional and courteous and great communication which is a rare commodity these days ! Great service from John, Nicola and the team. 10/10.

Rude and do not communicate dont update you and do not reply to messages ..
waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

On going issues with staff at the high wycombe branch. I have complained to connells hq as my advert was removed by agent who refuses to do viewings and who is trying to keep me locked into a sole agreement with connels until October. Meaning I cannot advertise with anyone else and they refuse to show it! They have implied that I removed my own property. I have not, i simply asked them to do their job as they have only managed to get me 4 viewings and I have reduced twice. To this they said i was verbally abusive, they sent me an email template to read as if I chose to remove my own property and then have ignored subsequent emails. They are in breach and I now need to esculate to ombudsman. I would avoid this agency if you are hoping to sell in the High Wycombe area.

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.