Connells Reviews 

I used Connells Filton to sell my shared ownership property. While the sale eventually completed, unfortunately my overall experience was disappointing.

There were several issues throughout the process, including concerns around the valuation advice, communication and the general level of service. The Property Ombudsman later found that Connells did not have sufficiently robust comparable evidence to support the valuation advice provided. They also acknowledged a service shortcoming after incorrect keys were taken to a viewing, meaning the buyer was unable to access the property.

Communication was also frustrating at times, particularly when staff changes meant information and contact seemed to get lost between members of the team.

I appreciate that the sale did eventually complete and that the Ombudsman did not award compensation, but that doesn’t change my experience of the service I received. I expected a more professional and proactive service when selling my home.

Based on my experience, I would not personally use Connells Filton again.

Poor they do not contact you.
I wouldn't recommend them.
I have asked 5 times what date doe's my contract end still no reply.
The staff can be rude when you call for information.
Do not sign the content.
Please do not ues.

The lettings team at Redhill are pretty good but let down by very poor maintenance. As a landlord I am very disappointed. Significant damage has been caused by a shoddy repair and it’s causes me an awful lot of trouble, so much so that I’m considering instructing my solicitors.

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

I recently purchased a property in Lichfield and Francesca at Connells was so very friendly, efficient and helpful throughout. Highly recommend.

My experience with Connells has been shockingly poor across both its sales and lettings services.

I have serious concerns about the checks carried out when the tenants and guarantor were accepted.
Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt
They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response.

Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys!

The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months.

The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training.

This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing.
Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service.
• Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees.
• Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter.
• Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout.
• Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets.
• Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails.
This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Buying a home can be overwhelming , but when you get the right expertise in the real estate it makes the journey easier. Working with Mr Rashel Mia from Connells in Buckinghamshire Milton Keynes was absolutely pleasure.The knowledge he has gave us confidence in buying a family home. Through out our home buying process Mr Rashel Mia was communicative answering our calls and emails informing us each an every step.
Thanks Connell Buckingham

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls.
According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.

Canterbury branch. Description for a 2-bed flat was misleading with the facts glossed over to make the property more appealing and generate interest. A lot of the details such as length of lease, annual service charge, ground rent etc to name but a few were erroneous. The property was clearly overvalued with the title saying Guide Price £160k but the buyer still looking for much more like £20k more. It was also a 2-bed but the living room had been converted into a bedroom and the property listed as 3-bed. Again, false information presented akin to the tactics of a dodgy used-car salesman. Had I been privy to the factual information in the first place, I would never have wasted my precious time in viewing the property.

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.
4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Total lack of professionalism and respect for the client's time
I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer.

* On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken

* I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market

* 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC

* Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time

During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline.

I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure.

In this whole process, I’ve lost bank, solicitors, and surveyors fees.

Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand.

And for your peace of mind, avoid Connells.

One star .....

terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people

We went into the Longwell Green Bristol branch of Connells to get a valuation for selling our property. We were met by the branch manager who came out to do a valuation. Once he had done the valuation he advised us that our best option was to sell by the Modern Method of Auction (MMOA). He insisted without any hesitation that our property should be sold via auction as it was apparently placed perfectly in the market for this. He even said that selling by the traditional sale route would not be worthwhile.
We did have some reservations and concerns, but he insisted that we would have ‘dozens’ of prospective buyers wanting to buy our property.
Three months down the line, we’ve had -yes you’ve guessed-JUST ONE SINGLE VIEWING.
Communication has been appalling and non-existent with no feedback and no updates.
The alleged buyers were what seemed to be fictional buyers booked in to view and then being cancelled time after time. They also sent through viewing dates with names only to cancel, re-book and cancel repeatedly.
Overall , the level of incompetence, mis-information, non -communication has been absolutely first class. Our experience of CONNELLS LONGWELL GREEN BRISTOL just reinforces our view that there are still estate agents out there, out to do as little as possible for sellers .
My advice for Connells is; Don’t make promises you clearly can’t fulfill. Don’t mislead your clients. Take lessons in communication skills. Don’t take clients for mugs. Properties don’t sell themselves anymore!

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.