Consumer Cellular Reviews 13.579

Very happy with my new 17e iphone, setting up was very easy downloading from the cloud.

it was easy to transfer service. but service is spotty

Consumer Cellular puts the customer first, always; that's why I enjoy doing business with them.

Very helpful
Friendly
Patient with you
Every time I call it someone from the US that I talk to

It was great until it wasn’t.
I began having problems with receiving voice messages in October 2025. CC said the problem was with ATT, whose network they use. I was extremely patient with their efforts to fix the issue and repeatedly spent hours on the phone with CC tech support.
Issue 1, I repeatedly did not get promised calls from CC’s tier 3 support.
Issue 2; CC was never able to fix the problem of no voice messages service.
Finally I switch to PureTalk, who also uses ATt. When service transferred, my voice mail had the same problem as CC.
I made one phone call to customer service and PureTalk’s tier 1 support identified and fixed the problem.
On top of it all, my monthly bill for same level of voice and data is lower.

Consumer cellular has been a wonderful experience to date. Outstanding prices for a person over 55.

They took advantage of my grandparents. They have been with them for years. We decided to cancel service and go with another provider. We were told our last bill would be $49. We paid it and received another bill later stating we owed $55. Their reason for charging $55 was because we closed the account 2 days into the start of a new billing cycle so they charge us for an entire month of service! For 2 days of service!! I definitely wouldn’t recommend them to anyone. Find a better prepaid provider!

knowledgeable and efficient transfer of service from another carrier

Switching back to an iPhone from a horrible Galaxy S24 FE was not the smooth transition I expected. As soon as I touched the new phone, Consumer Cellular shut off my android, and, for whatever reason, I could not get a connection to transfer electronically my 38 contacts, which I had to do manually. Furthermore, I was told by an employee that I couldn't access email, voice mail and other things because they weren't "activated." What? I spent more than two days setting up this phone, which is ridiculous and unacceptable. I've been a customer for 14 years. Now I'm wondering why.

We just got our sim cards, we wanted to use the phone we already have, but once we received the sim cards & put them in, it was a snap! We placed the cards into our phones & that was it, service started. I did restart my phone because I had been without a phone for over a year & wanted a clean start. So far we both are very satisfied with the quality and service.

ORDERING THE NEW PHONE WAS FINE . BUT THEN I PAID AN EXTRA $27.00 TO HAVE IT EXPIDITED SHIPMENT FOR A 1-2 DAY DELIVERY . THAT WAS A WAIST OF MONEY . AFTER 4.5 DAYS IT FINALLY SHOWED UP . AND THEN THEY SEND ME A CHARGING CORD WITH THE SAME PLUG ON BOTH ENDS . WHAT THE HELL AM I SUPPOSE TO DO WITH THAT . SO THEN HAD TO GO BUY ANOTHER WALL PLUG TO MAKE THAT WORK . ITS JUST BEEN A REAL PAIN IN THE ASS . THE PHONE IS A I-PHONE 17E . ALL IN ALL , I GIVE IT A C TO C- . ONCE AGAIN , DONT WAIST YOUR MONEY ON EXPIDITING SHIPPING .

It took over an hour to activate my phone I didn’t find that easy at all

We came in at 9:15am on a Friday morning at the Academy location in Colo Spgs and was done by 10:20 am! I was expecting 2 hours so just one hour to get everything transferred over and done was amazing! Nathan was the te h that helped us and he was so knowledgeable, quick and efficient of doing such an outstanding job…. We just appreciated his service so much!

I had consumer cellular for 5 plus years until I realized they were over charging me my bill for 4 months including all their extra charges for what ever they could come up with was $54.00 but they were charging my credit card over $60.00. I closed my account 9 days into the billing cycle but they charged me for a full month of service saying they don’t prorate their service. Claim to service senior citizens, no they steal from senior citizens.

Ebony was very knowledgeable and patient while she took the time to address my issues setting up my new phone and making sure I understood EVERY step we were making

EDIT: I've amended my review after doing some more research and speaking directly with my UPS driver.

I will give Consumer Cellular and the shipping process 5 stars now. Things were straightened out and explained to me and I'm willing to admit I jumped the gun. However, I think it's quite unfair to the UPS driver, Consumer Cellular, and the customer that UPS HQ/IT/whoever thought it was a good idea to show the "estimated time" the package would arrive to the customer. Absolutely stupid because the driver told me they have no idea about that and what it shows the customer. I used to delivery/service work and I know that throughout the day they constantly add stops or change routes on short notice. It sucks for everyone involved.

Any way, Consumer Cellular is always 5 Star. My UPS driver deserves 5 stars as well. We're all good now.

I like to be able to talk to someone I can understand. Kenya was very helpful .

From beginning to now their whole system/setup is confusing. Thought i was saving money by switching but not true. This is more like aoney grabbing company for the elderly.Thought i was on one plan but they kept switching it up. Customer service reps are also clueless. Cannot solve an issue they can only do what the computer screen twlls them. But the worst is that they charge an extra 5 dollars to be able to pay your bill. I atill cannot wrap my head around that. Five extra dollars for the privilege to pay them will never recommend, work, or even consider saying anything positive.

Going with Consumer Cellular was a great decision for us. Great service and fairly
reasonable price.

The guys at Gulf Coast store were amazing…. Very knowledgable… extremely helpful…. very friendly….. could not have asked for anything better