This used to be a really good company but for the last year or so they have stopped keeping any stock . Every order has to wait for them to arrive from the manufacturer . I order three months at a... Toon meer
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Lees wat reviewers zeggen
I was struggling to find contact lenses because of a shortage with my normal supplier and another company had let me down badly. Danielle was amazing and really helped me out in a tight situation, she... Toon meer
I have been using contactlenses.co.uk for several years now and they have never let me down. Unfortunately, my prescription always has to be ordered but they provide an expected delivery date so I kn... Toon meer
Have used contact lenses.co.uk regularly over the past three years and have never had a problem. The ordering process is simple and I’m always amazed how quickly the lenses arrive. Their fulfilment op... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
UK contact lenses at low prices! Worldwide delivery and excellent customer support. Top brand lenses, solutions and more. We also have our own branded Crystal range. Selling directly to customers since 2002, meaning you can save money with a name you can trust.
Contactgegevens
85 Great Portland Street,, W1W7LT, London, Verenigd Koninkrijk
- 0345 319 3000
- info@contactlenses.co.uk
- www.contactlenses.co.uk
4,5
Uitstekend
16K reviews
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All great
All great. I had a question regarding a product. Prompt reply. Chat works very well. Quick delivery. Competitive prices. Thank you.
23 februari 2024
Great value and great contact lenses
Great value and great contact lenses. Well definitely use again
24 februari 2024
Used to be no issues but now there is…
Been ordering from here around 2 year now I think but last 2/3 orders I’ve getting (monthly lenses) for some reason I’m chucking my left lense after 2 weeks they constantly start to get irritating even after been in cleaning solution over night.
24 februari 2024
Antwoord van Contactlenses.co.uk
Hello Shawn,
Thanks for getting in touch.
I am sorry to hear you have been having issues with 1 lens when wearing them, this is most unusual so thank you for bringing this to our attention.
One of our team will be in touch to offer some advice.
Apologies again,
Kind regards
Hayley
Easy website to use and quick delivery
24 februari 2024
As ever this company has the most…
As ever this company has the most professional and friendly customer service...Big shout out to Andrew with the lovely Irish accent who has dealt with my lenses the last few times.10 out of 10 thankyou
24 februari 2024
Very easy to use website with amazing…
Very easy to use website with amazing prices. My Contacts arrived in 2 days - perfect for our holiday. Will always buy my contacts here :)
24 februari 2024
Very professional from ordering to…
Very professional from ordering to receiving them.
21 februari 2024
Excellent service
19 februari 2024
Straight forward and easy service
Straight forward and easy service. These lenses arrived very promptly. This supplier is always my first choice, highly reccommended.
16 februari 2024
Brilliant service and prompt delivery
14 februari 2024
The delay in receiving an order too long.
The delay in receiving an order is substantially longer than other suppliers. Normally received within two days of order. Nearly two weeks with yourselves.
11 februari 2024
Antwoord van Contactlenses.co.uk
Hi John,
Thank you for your feedback.
I am sorry that your order took longer to reach you on this occasion.
It is unfortunate that at the time of you makking your order, we were experiencing some issues with receiving your particular type of lens from the manufacturer.
We were aware of this at the time which was the reason we advised the longer despatch date at the time of ordering. I can see we managed to send it a little earlier than expected, but understand this was still a little longer than usual.
Apolgies again and for the inconvenience this may have caused. The stock shortage at the manufacturers appears to be resolved, and we anticipate sending your order as quickly as we always have done in the past.
Thanks again for your feedback.
Kind regards
Hayley
Flawless Service: Swift Refund for Unsuitable Contact Lenses
I had an exceptional experience. Despite the lenses not being suitable, the customer service team demonstrated efficiency and professionalism. They promptly acknowledged the issue and issued a refund without any hassle. This level of service sets them apart, making them a reliable choice for future purchases. Highly recommended.
12 februari 2024
Very easy to order online and a great choice of different contact lenses
Very easy to order online . With my opticians prescription it was easy to order contact lenses . There's a wide variety of choice and competively priced. Much cheaper than my optician ! Excellent quality and prompt delivery too. I have been ordering from this company for over 5 years now and I fully recommend them.
11 februari 2024
I have used for many years
I have used for many years. An issue unexpectedly occurred and the customer service was first class. I simply must praise Danielle for her professionalism and helpfulness. Thank you. You've earned the company 5 stars.
8 februari 2024
Late delivery
I ordered lenses well before my holiday departure date and when I enquired, I was told there were supply issues so I got next day delivery of the exact same product and price elsewhere. So despite the offer of a £10 voucher, I will not be using your website again.
6 februari 2024
Antwoord van Contactlenses.co.uk
Hello Neil,
Thank you for your feedback.
I am sorry to hear that your lens order did not reach you in our expected time. It is unfortunate that we were unable to source the lens from the manufacturer due to there delays.
Im pleased you were able to source them in time for your leave. However it is regreftul that you may not order from us in the future.
Apologies again.
Kind regards
Hayley
They were delivered a month later
They were delivered a month later. No mitigation on website to say they are out of stock. Had to wait a long time.
6 februari 2024
Antwoord van Contactlenses.co.uk
Hello Fara,
Thank you for your feedback.
Your most recent order left us within a week of making the order, which was earlier than we had advised you it would. I can see the order was then delivered to you the following day and confirmed at the delivery address.
Your previous orders have also left us either on time or earlier.
I hope this has cleared up any confusion regarding delays on us sending your orders.
Kind regards
Hayley
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