The Cotswold Company - Harpenden Reviews 

All the staff we have have been extremely helpful, their advice has demonstrated their knowledge of your products.
Our items have only just been ordered so cannot comment on the delivery service.

Really helpful staff. Lovely layout of the shop, lots of areas which gave you an idea how you could work it into your own house.

Nice products, very helpful service at the Harpenden branch.
Delivery was fantastic, done by Nick and Bills, very courteous and tidy.
Would recommend!

Staff in the shop were very knowledgeable, helpful and patient. I placed an order the next day, over the phone with them, and they were again excellent.

The Assistant was very helpful and efficient, though we knew exactly what we wanted to order having visited the Harpenden Branch on several occasions to see the furnitiure.

Wonderful store with excellent customer service. Good location in the town.

We called the store to check they had the swatches and Marc answered and confirmed they had. So we drove over there and Marc was extremely helpful and couldn’t do enough for us. We then ordered the two chairs we wanted and again he was very professional.

Excellent customer service and efficient

Sarupa at the showroom was a star. She’s always helpful, and friendly; very welcoming. The items on show were also sufficient to help us decide the furniture perfect for our space.

Our furniture order was handled by friendly staff. Delivery date was within 10 days which is not something other companies can do so very impressed.

Delivery team

Ross and Gavin were excellent. Clean and courteous and worked very hard

We recently purchased a sofa from The Cotswold Company and are very happy with our purchase. The staff in store were very knowledgeable and helped us find the right sofa for us. Delivery was on time with good communication and professional delivery from Ross and Gavin who unpacked the furniture and took away all the packaging. Recommended.

We had such an exceptional experience with The Cotswold Company in Harpenden that we felt compelled to leave a review.

We're renovating our home and, over the past year, we've dealt with countless companies. Without question, the customer service we received from the Harpenden team has been among the very best.

From the moment we walked into the showroom, Sarupa and Marc Anthony were knowledgeable, patient and genuinely interested in helping us make the right choices rather than simply making a sale. Nothing ever felt too much trouble.

Charlotte also worked hard behind the scenes to resolve a payment issue, ensuring everything went through smoothly, while Nancy went above and beyond after our visit. She stayed beyond normal working hours to sort out an amendment to our order and make sure a refund was processed correctly. That level of care and communication is incredibly rare.

Every member of the team made us feel valued, and it's clear they take real pride in looking after their customers.

Thank you, Nancy, Sarupa, Marc Anthony and Charlotte, for making what could have been a stressful purchase such an enjoyable experience. We wouldn't hesitate to recommend The Cotswold Company Harpenden and very much look forward to shopping with you again.

Harsha in the Harpenden store was very helpful friendly and efficient.
The delivery guys Anthony and Cambery arrived on time and placed the furniture where we wanted it
Great service and the furniture is just what we wanted.

Great friendly welcoming with a big smile and polite engagement. My dog Arlo loved the all dog treats and attention.
Well organised interior.

Exceptional quality furniture delivered in a very friendly and helpful manner.

Nancy listened attentively to my needs and her customer service skills are a credit to your organisation.

Lovely store beautifully laid out, and air conditions on a hot day a big bonus.
Served by Sarupa a friendly competent member of staff most helpful
I have yet to receive my order but I liked the quality of the in store stock.
Came away with a jug I did not have on my shopping list I just love all the home ware.