Countrywide Reviews 

Please please keep away from this company I have had on going issues with them since April they don't return your call I have spoken to numerous members of staff all the say is we will investigate I received my details of my pension addressed to me with another person's pension pay out to add insult to injury I have just received a letter my name on it but apparently I'm deceased spoke to them this morning I am 75 years old and find this very upsetting all I got was they must have been given that information my I only spoke to them last week .

We moved out of our flat roughly 2 months ago and are none the wiser as to if or how much of our deposit will be returned. Debra Coyle the “deposit specialist” has supposedly been waiting to check her emails every time we ask for an update, and her condescending tone and couldn’t care less attitude is shameful. They’re clearly trying to delay the process such that our deposit is no longer protected by the approved scheme. Email after email left unanswered, and I get a different answer for everything every time I call for an update. Disgusting company with pitiful employees, Debra Coyle is a waste of space.

No shower for 6months now and theyre now offering another 12 month with £50 increase. They probably think that our family have not suffered enough.

If I could give lower I would.

I was a tenant with BAIRSTOW EVES who are part of Countrywide - be careful!! I was a tenant, having left the property in immaculate condition even to the point that Countrywide said they recommend full refund I received my deposit back last week. (11 weeks).

For anyone having problems - I was using mydeposit use them, force the issue and DON'T give up.

Untrustworthy from Bairstow Eves to the landlord and most definately Countrywide who I had to deal with all year, goodbye I'kk never ever use you again!

Regretfully, I used Millers Countrywide in Plymouth.
Both their Lettings and Sales were useless. Never answering questions, constant changes of who to contact. So many names, who never talk to each other, so I ended up endlessly asking the same question over and over. They ignore and charge for items I never agreed to etc.
Avoid!

We booked a RICS Level 3 survey through. Countrywide. They outsourced it to a company called Home Surveying. The service we received thereafter was appalling. The survey was completed by a recently qualified surveyor who lacked the experience to handle the property in question. The report provided nothing but recommendations for further investigations and was inaccurate in many places. When asked to revisit the property to have another look at areas of concern which had been missed or poorly reported Home Surveying could not do so within an acceptable time scale. Not worth the money and best avoided in my opinion.

We used the Hamilton branch and we also used there mortgage broker Aaron Miller and really good service we got a lovely property from them and Aaron work quickly for us when we saw a property and said we wanted it.

The property was let out to a tenant with multiple prior evictions, no financial checks could have been completed and the company has let me down both in terms of fulfilling what was agreed, ensuring the property was maintained, couldnt provide evidence that they had completed tasks required by law to evict the tenant.. and they had done nothing wrong ?

Please do not go with this mortgage company.

Rubbish communication, empty promises and poor knowledge of thr current mortgage rates and availability.

We were left on 5 occasions waiting for a phone call - we went MONTHS waiting for an update. Lucky we found another mortgage advisor who was amazing found us a mortgage and now living in our dream home.

These will scam, lie and take your money.

There plenty more genuine mortgage advisor out there than conuntry wide.

Ps North Wales Branch Mortgage Adivsor really screwed us over.

This company tried to scam tenant deposit !!!! The deposit team said I’ve break the fire door ( front door ) only the door can be exit or entry and now ask me to change the new door cost for ( £1800 ) and ask me paid the whole amount and said me added two nail on the front door but luckily I’ve recorded the video before I move in and the two nails already on the door …. What a shame company STAY AWAY FROM THEM !!!!!

2 months and still waiting for my deposit repayment. Phone lines dead, deposits team barely reply to emails and having to call daily to hear them blaming my landlord for some sort of inconvenience, then contacting the landlord to hear the same directed at countrywide... complete incompetence for such a straightforward request. Hopefully I can get my deposit before the 2030

Worst mortage Broker ever!! They have really put me off getting a broker. I’ve lost my trust on all brokers.I am a first time buyer and they gave a very bad service, my mortgage broker was Michelle and she was never available for me. My property was 65k and she got me 40years term paying £340 every month ridiculous!! She got me interest rate 6%. I then went direct to the bank and they offered me 4.7% interest rate for 15 yrs with £370 monthly. She took full amount £700 without completion. I then got my refund from the complaint team as countrywide mortgage said they are working on my refund but kept me waiting so they lied to me. Don’t go with these brokers they are a SCAMM!!!

Stay away! My tenant and I have had so many issues which do not get resolved. Lack of communication, clarity of fees (I think these are made up as they go along), mistakes and lies. Nobody wants to take responsibility for what goes wrong or for putting it right.

Do yourself a favour and get everything in writing at the start if you have to use them. As far as I can see, the ombudsman is the only way to get them to sort it out.

I am compelled to say what an horrendous journey I have been on for the passed 4 years 3 months My mother passed away April 8th 2020 leaving me the main beneficiary with 3 grandchildren I had sold the house & shop so basically it was all money in the bank when my mother died in a nursing home. Admittedly the other beneficiaries tried to put a spanner in the works but Countrywide capitalized on the situation Every email I sent was answered just within the statutory 12 days There was no information forthcoming unless I enquired I could go into great depths about Trustees meetings which were young employees who wanted my personal financial situation Zoom meetings, the endless long winded uninformative correspondence etc but although its unforgivable being in limbo for 4 years, the real reason of this review is to praise Ms Abi Rose. I have had to explain how bad things were to emphasise how good Abi was I really felt she cared I had replies by return & good explainations She really is a treasure & I wonder if the company realise what a gem they have She freed me from the nightmare So 1 star for the company & 5 for Ms Abi Rose

Terrible from start to finish. I ended up with a mortguage from a bank I didn’t want and insurance from a provider I didn’t want and life insurance that I expressly stated that I did not want or need. I had no say in what was done on my behalf whatsoever.

Phantom policy set up in our names but wrong address so all paperwork , including a right to cancel ,and personal data sent to strangers. They have refused to admit their error or acknowledge what we are complaining about. The have lied, twisted our words and patronised us. They can't provide a signed contract or direct debit. Their correspondence is littered with contradictions and a legal document they sent us to sign had the wrong names on. We are taking the matter to FOS. Avoid.

Please read the below if you are considering use Countrywide to sell your house or for mortgage advice i.e DON'T. They unfortunately recently 'managed' the sale of my property. The service that they provided was at best insipid and frequently littered with untruths. It took a year to complete on an excellent property priced very fairly. Due to my own efforts was I finally able to sell, not before I lost money on additional legal fees from a 'cash buyer' who hadn't actually sold their home, a significant impact on my tax affairs due to disastrously poor mortgage advice (I had to deal direct with mortgage brokers while my advisor was on holiday), poor negotiation of fixtures and fittings resulting in a shortfall and indemnity insurance fee x 3 times recommended due to frankly amateur conveyancing by Convey Law. The final insult - legal proceedings after my refusal to pay VAT on their fee despite the case being with Property Ombudsman and my mother being really ill.

Countrywide are the most dishonest management agents we have ever come across both as tenants and landlords!

As landlords they lied to our tenant about us wanting to put up the rent and wanting a new contract when we had asked for neither - all to try to get £190 contract renewal fees that they hid from us and then added to us as fees without permission and before any agreement!

Then as tenants, they lied about us agreeing with the landlord to to a section 13 rent increase when we had explicitly not agreed and had negotiated an alternative.

Never trust any phone call with them
Only use email
Always cc both landlord and tenants on every email as they hate not being able to play us against each other
Save every message.

Disgusting and unprofessional avoid at all costs.

My new property manager is fast and efficient in referring my property repairs to next-day service

Hello, sadly this has been an awful experience. I have been promised to arrange mortgage but the consistent delay and disrespectful attitude were not appreciated. I can't recommend this service at all. Waste of time !!!